-
March 2022 by Julia C.
I had a very difficult move. I had to leave all my belongings in storage because I moved to LA. My life has been in storage for the last four years. It's been at Jones Moving and Storage. I flew back to empty my storage. First, they were amazing while my items were in storage. A few times I had to switch credit cards. They were very understanding. Today went so smoothly I'm in shock and awe. Andy did my paperwork. James, Marcus and Derrick emptied my storage space helping me separate what I was taking and what I was leaving behind to be donated. They all were incredibly nice, polite and truly helped me end a very difficult chapter of my life. They had me laughing and smiling when I thought I would be crying. They do not know how much I needed their kindness. Thank you so much!
-
August 2020 by Frank M.
They moved stuff from my house a couple of years ago and put it in storage. I moved it from there to another storage place owned by one of my customers. When I found a place and unpacked my stuff, I was missing collectibles, electronics, jewelry and other items that were brand new. The owner said I had to file an insurance claim, the insurance company said "Prove it!"................many things were antiques you don't exactly have original receipts for...............much of what was small items that I paid $100-$200 dollars.................in the long wrong, I lost a few thousand dollars to those thieves...............make sure you get a background check on every employee then send to your house!. Never ever will I use them again!
-
July 2020 by Steve N.
I recently hired Jones to move a 2 room apartment from Cranston to our new home in Cranston We packed everything but the furniture and moved the majority of it ourselves. Not a very big move if you ask me. This move took 5.5 hours! My husband who was at the old apartment called me when they finally left and told me they said they were stopping for coffee before heading to the new place where I was waiting. (Not cool). An hour later they show up (Keep in mind it is a 15 minute drive between houses) and they told me there was an accident on the highway! One mover spent most of the time on his cell phone until I made a comment. I have never seen movers who needed direction on how to get basic furniture through the door! I stepped in and carried in furniture, helped them out the entire time, provided water and tipped them accordingly. Bottom line, a 2 room move should not take 5.5 hours and cost $770. Total rip off. Never again!
-
June 2020 by Danielle E.
We moved to Idaho and used the U-Boxes. The guys that dropped them off put 2 on our driveway sideways. Monica cane to pick them up and was AWESOME unloading and loading our boxes which were on a hill. It looked like she wouldn't be able to get one of the sideways boxes off the driveway due to the crazy hill we lived on, but Monica did not give up until she was successful! I was impressed watching her work that forklift and get all the boxes loaded and labelled. Thank you SO MUCH, Monica for your bada$$ skills! VERY IMPRESSED and friendly!
-
November 2019 by Lori A.
I used Jones Moving & Storage on November 14 & 15. Greg, Rick, and JD moved my items out of my old home on the 14th, and then Greg, Chris, Kenny & Miguel moved my items into my new home on the 15th. I can't give them enough praise! Greg (I believe) was the head guy and he went above and beyond to make sure I was satisfied, however they were ALL very professional, careful with my items, everything was in tact, NOTHING was lost or stolen, and they went above and beyond (not to mention all very friendly and a pleasure to have around). They even helped me carry some boxes from my car into my new home (which they did NOT have to do). Because of them, I was very satisfied with their services. Not to mention I checked around to different companies for prices and this company was the most reasonable. I would definitely recommend Jones Moving & Storage to others.
-
April 2019 by Shayna L.
This place has a bunch of thieves that work here!!!! I moved recently, hired them and had my stuff stored here for a short period of time and noticed a number of my electronics missing. My lap top, my fire stick, my camera, my iPod on top of almost all my furniture being broken! I had a ceramic vase that was my grandmothers that is over 40 years old that was broken in 3 pieces!!! And wait it gets better. I HAD SURGERY AND WAS PRESCRIBED PERCOCET THAT WAS ALSO STOLEN!!!!! When I went there to tell them, the manager really had the audacity to say that they're not responsible. Oh really?!?! How so?!?! Help me understand how your movers and employees stole my belongings and destroyed them because everything was in boxes. All your incompetent employees had to do was pick up the boxes and furniture up and move them into the storage unit. It's really not a hard concept.... I'll definitely be in contact with the better business bureau and my lawyer.
-
April 2019 by Wendy R.
In 2015 I was planning to move abroad. I rented out my house and put all the belongings that I was keeping in storage with Jones. I was led to believe that my furniture would be in its own little storage compartment and not get disturbed. The furniture that I kept was all mid century collectible furniture in excellent condition. I ended up moving back into my house two years later. Almost every single piece of furniture was damaged or banged up in some way. On one of the larger pieces was a sign indicating it was in a storage room for oversize pieces. For sure my furniture was not in its own little compartment, and it obliviously was carelessly moved around many times. They sent someone to "repair" the damage which basically entailed covering it up with a magic marker. A really disappointing experience. Would not trust them again with anything valuable to me.
-
September 2018 by Steve C.
Wow! We had to move a ton of furniture around our house today and they were super professional! Everything was moved with extreme care and they knew exactly what they were doing. If you are looking around for movers then I strongly suggest you use these guys. They are awesome!
-
August 2018 by D M.
I only make a point to write a review when it's something that has impact, good or bad. Reserving movers for a move to a new home is major. You are putting your trust in them to assist with the final task of the stressful road leading up to a home closing. They were reserved a month in advance. They showed up saying they were not equipped to do the move. No pre call from the company ahead to confirm anything,but if all went as planned, I wouldn't even mention it. But since it didn't, fyi. This isn't a hairdresser appt, or teeth cleaning that is an easy reschedule, though they all follow up on the appt a day ahead. I don't even know why they showed up. Thank goodness they did, as after being called an expletive meaning a female dog, they went outside and left, without telling me. At this point nothing else to do but find another company, last minute. Which happened, but it hit the pocket. Thanks for being unprofessional, unresponsive, and rude. I hope this helps someone else, or the company to take note and try harder. Customer service is key in your industry. If you have guys spending an hour of the day travelling to a customer, ticking them off, then leaving, you lost that job, a potential referral to other customers, and the overhead of truck, fuel, and hour pay to two guys that give two ***** about your customers or your company.
