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December 2023 by Akorede Odukale
Kenny and his entire team are absolutely amazing! They helped and were very patient with me in picking the perfect wedding rings. Their customer service went above and beyond and I am forever grateful for their help. Thank you so much guys!
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October 2023 by D Gallego
Kenny from Providence Place mall in Providence, RI is the definition of customer service! He is always so friendly, attentive, helpful, and most importantly always makes my wife so happy! We stopped there today to get earrings for my daughter and we walked out with a five year anniversary ring upgrade. We always go to see Kenny when we want to buy any jewelry, he knows exactly what we need every time. We look for him when we visit the mall just to say "hello" at times. I really appreciate his enthusiasm and professionalism.Thank you for always taking great care of us these last five years, looking forward to our next visit.
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October 2023 by Carmine Bevilacqua
Justine and Kenny made us feel like the only people in the world. Tremendous knowledge and service, ZERO pressure. The store has great selection and prices after much shopping around, we found the best ring at the best deal!
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October 2023 by Alicia Iacovelli
Alyx was so helpful and friendly! Amazing customer service and really helped us narrow down our wedding bands with design and practicality. Definitely ask for him when you go to this location
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October 2023 by Brittany Baldridge
Excellent selection and the best customer service I've ever received from a store like this. Alyx is the absolute sweetest and will help you find exactly what you're looking for.
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September 2023 by Melody Vasquez
Justine Riley is AMAZING!! So patient, kind, and knowledgeable! I came in almost in tears after some brackets broke on my ring. She calmed me down and helped me get it out for service. She is the best and Zales is so lucky to have her. If anyone needs jewelry assistance they should go to Justine !
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August 2023 by Eli Santana
Alyx is knowledgeable and down to earth. Which made the process of picking our engagment rings that much easier. He was knowledgeable and was a great sales person. We are very pleased with our experience and are so lucky to call him a friend.
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July 2023 by Dani Doyle
Krista and Taelah were absolutely phenomenal. They helped me look up my ring from a different country at another company they own, were able to find it and continue my warranty. They were super kind and helpful and the reason I come here!
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June 2023 by Estrellita Moronta
We get all of our jewelry from Zales in Providence all because of Kenny. Kenny has been out jeweler for several years and we are always satisfied with the customer service he provides. Kenny is like family. Every holiday and birthday we look forward to working with Kenny. Zales is lucky to have him. I will never work with another jeweler.
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June 2023 by RL D
The most excellent experience we've ever had at Zales! Krista & Allie are very professional and pleasant to work with. We highly recommend! My fiancé and I are very particular and they both worked with us and helped us to find our perfect wedding bands! Allie showed me and took the time to help me find diamond studs ( surprise for my fiance) They took their time to show us pieces and did comparison for certain pieces until we found the perfect ones! We are very pleased and will be back. Wonderful experience !
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June 2023 by Robin Rico
Kenny of PVD mall Most genuine human being amazing sales person who makes you feel like your worth a million dollars even if you only here for a cleaning always has time and a wonderful story to share
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April 2023 by Franshelyne Martinez
Ladies at this store were so helpful and patient. They went above and beyond with customer service to help answer questions regarding getting my ring inspected.
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April 2023 by Melinda Perreault
Everyone was so helpful, kind and patient especially Kenny.
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March 2023 by NESHA KINGSTON
Just visited the Providence Place Mall Zales and had the pleasure of working with Kenny. Excellent service and diamond knowledge!! Happy Customer
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December 2022 by Crystal Jordan
I needed to purchase jewelry cleaner and because I wasn't a customer that was willing to spend thousands of dollars on jewelry at that moment I was more or less treated unfairly and discriminated against and made to wait until all the other customers were done being helped so I just left the store and did not purchase what I needed
