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November 2023 by Susan Poole
The car was trashed
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July 2022 by Michelle
Cars are never available. Customer service is alright.
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May 2022 by José R.
From 2001 to 2012, I lived in Boston and solely relied on Zipcar and public transportation to get around. I loved using Zipcar. Their cars were always newer models and in pristine condition. I recently moved to Providence and thought that I would give Zipcar a try again. I was disappointed at the condition of their cars. It wasn't just that the car I rented from Zipcar was old. It was also absolutely filthy. Not just superficially filthy, but thoroughly filthy. The cloth seats were stained and there were cigarette ashes everywhere. It smelled of cigarettes and who knows what else. I was afraid of catching an STD just from seating in it. It's as if over the last 10 years Zipcar became a junky and let itself go. It's sad to see its decline, but I don't want to be around Zipcar's messy self.
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September 2021 by David Connors
Great way to rent a car. Alot easier than going thru a rental company. Very easy and cheaper.
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June 2021 by T M.
if i could give them negative stars, i would. the most incompetent, worst, least reliable service i have ever encountered in a business in my life. i hope this company fails soon. we need a better competitor in the market.
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April 2021 by Nadalee S.
Horrible company. I've used previous times before, and have always had an issue whether it is being charged a false late fee, a false toll fee, etc etc, the list goes on. YESTERDAY I rented a car to go get my Covid vaccine. I park in a parking garage and go get my shot. I come back, go to unlock the car from my mobile app, and it says the car is out of range. Why is it not mentioned ANYWHERE that this will happen if you park in a garage. Had nothing to do with my cell service either. Didn't have my zip card with me because I always use my phone. So I call zipcar and they say they're sending a tow truck. Ok great. 6 hours later, stranded in the city, having someone drive from out of state to pick me up, back and forth calls with zipcar and tow companies, someone FINALLY shows up to break into the car and push it out of the garage where my app would recognize the car. Absolutely ridiculous that there is no warning about how this can happen in parking garages. Was left in the city alone for 6 whole hours and still have to call tomorrow to make sure I am refunded every last penny. Do not recommend at all, and NEVER park in a garage with these cars!!!!
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February 2021 by andy s.
Awesome! Get to trash this completely garbage company in two different cities! What they don't obviously mention on the site is that if you previously had an account, your account is not 'instantly approved' like it is for non-previous-members-- you need to wait for a new Zipcard to arrive. Considering we need the car tomorrow, that's not a super big help, now is it. Whatever, so we'll close the account and get a refund for the $25 application fee. Whoopsie! That application fee is not in any circumstances refundable because they had to give it to their high-priced misery consultants to create new and interesting ways to torture people like me who are d*** enough to still use this urinal fire of a rental company. ABG absolutely destroyed this company.
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October 2018 by Hee-Joon Y.
This malfunctioning company have one of the most horrible customer service I've ever experienced : I've been trying for a month now just to sign in / apply for zip card, which ends up in crashed website all the time. I've called them more than 10 times so far and half of the time they don't know what's going on and just give me temporary solution which never leads to the next step. They hung up the call for twice in a row -- is this a joke? If this whole sevice is a joke then that explains everything.
