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February 2024 by Lotus Blossom
Welcome to Home Depot, where finding help is like trying to track down Bigfoot —you've heard rumors it exists, but actually spotting it is a whole different story. You wander through the aisles, hoping for a glimpse of that elusive orange apron, but all you find are rows of shelving like skyscrapers in a DIY metropolis. You can't shake the feeling that at any moment, you could end up a paraplegic when your neck is snapped by falling boxes of stock.Armed with determination and a questionable sense of optimism, you press on, navigating the aisles in search of that one elusive screw you need to finish your project. Just when you're on the brink of giving up hope, an employee appears with a jumbo sized coffee cup in hand. You seize the moment, firing off questions faster than a nail gun and they respond, “I’m on break” or “this isn’t my department”. With a little luck and a lot of perseverance, you might just emerge victorious from this DIY adventure.
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February 2024 by Brian Pinney
My favorite place to spend
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February 2024 by Sue B.
Welcome to Home Depot, where finding help is like trying to track down Bigfoot --you've heard rumors it exists, but actually spotting it is a whole different story. You wander through the aisles, hoping for a glimpse of that elusive orange apron, but all you find are rows of shelving like skyscrapers in a DIY metropolis. You can't shake the feeling that at any moment, you could end up a paraplegic when your neck is snapped by falling boxes of stock. Armed with determination and a questionable sense of optimism, you press on, navigating the aisles in search of that one elusive screw you need to finish your project. Just when you're on the brink of giving up hope, an employee appears with coffee cup in hand. You seize the moment, firing off questions faster than a nail gun and they respond "I'm on break" or "this isn't my department". Before you know it, hours have passed, and you're knee-deep in a maze of lumber and light fixtures, wondering if you'll ever see the light of day again. It's like the store has its own time warp, where minutes stretch into hours, and every aisle feels like a new dimension of home improvement purgatory
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December 2023 by Coleman Maguire
This place is just a little bit better than the DMV. Paul the manager is useless and is a total bag of wind. Laurie was extremely helpful when I visited and was very knowledgeable when I was at customer service. You’re lucky I’m giving this store 1 star.
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December 2023 by Willy
Manager Paul is a spineless dirtbag who takes the side of rude, irate, shoplifting customers over dedicated, multiple time, employee of the month.Otherwise, great products, great EMPLOYEES, however management needs a lesson in loyalty.
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November 2023 by Joseph Smith
So sick of this store, you order and pay and you wait. One week delivery now going on a month.If you try calling which I did twice so far they will divert your call and hang up....This is thd second time in the recent past this has happened, the last time the order was for a three light Andersen casement. The window was in the back of the store but they refused to look for it.Finally an angry emplyee threw it on a cart and refused to help me load it. Luckily another customer helped me.This place is the worst
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November 2023 by Kevin Geremia
The home depot in Smithfield is such a good place to shop. Their employees are always ready to help.
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October 2023 by David Castleberry
As a contractor I was dealing with the Pro counter, the gentlemen, John, Who took care of me Did A excellent job appreciated all the hard work he did.
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October 2023 by Luke Barstow
Mike at the customer service desk is great. He cares about his customers. Give Mike a raise.
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October 2023 by Jessica Gorman-O'Connor
Absolutely awful, we were told on the phone that we would be sold the floor model of an item that was sold out at all the Home Depot's closer to home so we drove an hour away to purchase it, and they refused to sell it to us. Absolutely no communication whatsoever.
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September 2023 by Justin Dietz
Always my choice for tools and lumber and gardening. Home Depot has a lot of different brands, a huge selection to choose from. My favorite store to shop.
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September 2023 by Eddie W.
After spending thousands and thousands of dollars with Home Depot for years the Smithfield location finally put me over the edge with the disrespect from Craig the manager and Chris in tool rental super unprofessional guys who would rather have a customer leave mad than admit that they did not do their job prior to the tool rental going out what a shame
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July 2023 by Alfred A.
We bought new shower doors for our bathroom today. We asked for service from someone who was more knowledgeable about bathroom items. He helped from picking out the shower doors, track, and door handles up to paying for the items. A good experience with helpful associates, good prices and variety.
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July 2023 by Nathaniel Muniz
I've been buying here for 7 years, it is what it is.I don't understand why the shelves lights remain off until 9am.Using alternative lighting to read the items you want to buy.And the employees have the audacity to tell you, that they are on a timer, and will automatically turn on at 9am. Knowing that thats a easy change, you rather stand there and Sound stupid.So from 6am till 9am, you need to bring your flashlight with you to see the items on the shelves.Been like this for years, wierd.
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July 2023 by Mason Souliere
I ordered an entire kitchen appliance package for a renovation, they delivered the wrong dishwasher. It wasn’t even close to what I ordered, not even the right brand. Getting them to correct their mistake has been a nightmare. I was told over the phone that it will be refunded if I go there in person with the card I used for the original purchase, I drove the 20 minutes there and spent over an hour with customer service, no refund. They already took the incorrect dishwasher back, I already purchased a new one and scheduled the delivery , and no refund. I now have spent roughly $1700 on dishwashers and I have none.Also ordered $1800 worth of siding through their website which was supposed to be delivered today. They offer no information as far as tracking the delivery, it is now almost 8pm and still no delivery. We’re going into a holiday weekend which means I won’t see it for at least a few more days. I have contractors waiting on these items and it’s costing me even more money.I had a similar issue with an air conditioner in the spring. Ordered online because it guaranteed a next day delivery. When the delivery never showed up I checked the order, they didn’t have the unit in stock so they just cancelled the order. No phone call/email or anything. This company is awful but in particular this store is the literal worst. I’m not sure why I keep coming back but I promise I will NEVER make that mistake again.