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February 2024 by Victor Rodrigues
Machines are in very good shape and staff is always going around cleaning.
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February 2024 by E
Staffs friendly and they seem on the ball for the most part. Nothing against them.However, the building and and gym itself leave a lot to be desired. It feels excessively dark for some odd reason. I'm not usually one to complain about ambient lighting but sometimes I feel like I'm in a cave here. This also feels like the smallest planet fitness I've ever been to. There's no 360 room. The stretching area barely exists. Everything feels like it's on top of eachother and it makes going to the gym during peak hours borderline impossible.I'll keep it a buck. Everything I mentioned isn't enough to get me to drive the extra 10-15 to N.Providence or Johnston so these aren't deal breakers for me. But if you're used to a different gym or even a different planet fitness, realize that this is about as basic as a PF can get. It does what it needs to do and not much more.In conclusion, I'm grateful they have a location in Smithfield. With that being said, they need a venue upgrade in the worst way.
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January 2024 by Damian Mówiński
It’s clean, equipment very well maintained, staff friendly, but not really knowledgeable. Lack of space for any other workout than on machines. I wish there would be at least punching bag and some extra bars for deadlift etc
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December 2023 by Richard Lins
Very clean, kind and helpful stuff.
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December 2023 by Elizabeth Arruda
Your current staff is great but the facility doesn’t have a proper area to warm up or cool down in, making it dangerous in regard to preventing injuries. The stretching room is crowded with the equipment for core workouts so there isn’t room for more than 4 people at a time to lay out a mat. Never mind if you want to do dynamic stretches that involve moving around a bit. I’ve been to multiple planet fitness locations, size and layout wise this is probably the worst. Please consider moving some of the equipment out of the stretching room and creating an environment that is inviting members to warm up and cool down properly. Although this is the closest gym to me physically which is why I have tried being a member for the second time now, it is apparent it’s worth spending more and traveling farther if you want to actually workout.
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July 2023 by Patrice Cooper
Whether to the N. Smithfield location. My only complaint is that the Total Enhancement machine wasn't working properly. Other than that, this is one of my favorite locations.
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July 2023 by Koptix Jacob
I called to cancel my subscription again, because I had already months ago but noticed the last couple I started getting charged again and so I called and was on hold for 8 minutes just to be told I had to come in to cancel.
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July 2023 by Dave of King Savage Media
Guy crashed into the building next door and still an awesome gym lol
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June 2023 by Anton Slavik
I came here to workout and staff were making fun of me for being fat, they said they were being "motivating". The manager Yosmi refused to intervene.
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June 2023 by Rasheed Wande
Fine print swindlers! The Front door wench Courtney needs a lesson in customer service. These are the Worst swindlers in town. Do not sign up with these guys at all!!!!! They charge you for eternity without warning. You can’t cancel online and they continue to charge you or unless you present a certified letter.After not stepping foot in this place since the pandemIc and also not receiving a bill or an email of any kind I was charge a large amount from my checking account. Little did I know my $10 a month bill has ballooned to close to $400. I can not cancel until paid in full. This is the biggest Scam in New England.They want you to forget and continue yo charge you under the radar.I called up the front desk and COURTNEY was incredibly rude and unprofessional.Please don’t respond to this with some generic “we care about our customers” bs. You’re in the business Of fine print swindling.
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May 2023 by Steven C
I've been coming here for over 10 years. I've never seen it unclean. The staff are super friendly and inviting. The machines are well kept up.My only complaint is its becoming crowded more and more. Maybe I'm just spoiled, but it seems there's never enough room in the dumbell area, the stretching/floorwork area, and today I noticed the treadmills were so close together, that I could smell the meatball sandwich the guy next to me had for lunch.
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April 2023 by aspen rae
Gym is fine almost hit or miss. Some evenings the gym is well kept than others. Previously there were staff that made the environment pleasing and welcoming. Retention for myself is a large issue in this gym and it is very inconsistent. Occasionally I am waiting to use the tanning due to either no one being at the desk or the front desk guy being slammed with people. I recommend the Johnston location about 5 minutes down the road. Newer, better staff retention, clean, and quicker to solving issues. It’s obvious there is new management. If you want to be yelled at for every little thing I suggest not coming in. *Heads up - don’t take off your hoodie on a machine staff will put on there lost in found mixed with the rest of the stuff. & don’t bring a gallon water bottle.
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March 2023 by Jim Ady
Well kept and clean, always a guest of my father and thinking of joining. Friendly staff , always say hello and goodbye.Saw one guy cleaning the top rung of the Smith Machine. (Like 9 feet up) They deffinatly have stepped up their cleaning as of late.Would like to see more free weight benches, but I get it it's a tight spot.
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August 2022 by stacy lynn vanner
The staff member on was very friendly, I was just all that fond of having to sign up on a console across the way. It takes away from the experience and if something goes wrong with the machine it could frustrate one enough to walk out without finishing signing up. Other than that, the atmosphere seems nice, I was given a quick visual tour and some suggestions for workouts, including classes.
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August 2022 by katrina thompson-burnett
This gym has significantly gone down hill. It is not clean, equipment can be out of order for months. There is no point in getting the black card because the tanning and hydro massage chairs are not kept up to be working effectively, staff turnover is beyond acceptable which speaks to a complete lack of leadership, and it is NOT 24/5 which is absurd. There is no reason that one of three gyms in this area , Johnston, Smithfield, North Providence cannot open back to 24/5. Instead of giving teens free summer memberships (which was a nightmare for “regulars”) Leadership should get creative and strategize a plan to expand hours, engage their staff, and pay them more. The owner of this RI franchise should listen to his members(who despite my numerous attempts to speak with is not interested in members) I have also called and spoken with PF headquarters who bounce everything back to the franchise owner. PF should hang their head. The only reason many of us stay is a lack of other options in the area. I am happy to discuss with anyone who will listen at PF.