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September 2023 by Eddie W.
After spending thousands and thousands of dollars with Home Depot for years the Smithfield location finally put me over the edge with the disrespect from Craig the manager and Chris in tool rental super unprofessional guys who would rather have a customer leave mad than admit that they did not do their job prior to the tool rental going out what a shame
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July 2023 by Alfred A.
We bought new shower doors for our bathroom today. We asked for service from someone who was more knowledgeable about bathroom items. He helped from picking out the shower doors, track, and door handles up to paying for the items. A good experience with helpful associates, good prices and variety.
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June 2023 by Robert S.
I was looking for some storage totes and decided to stop at this Home Depot to check out their prices, sizes, colors, etc.When I walked into the store, I could not easily tell where the totes were, so I asked one of the staff members and right away, he gave me the aisle number where I could find the totes.Their selection of the totes is really good, ranging from small to large, from clear to opaque.Nice customer service at this store.
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May 2023 by Glenn W.
I've been shopping this store for all my home needs for the last 15 years. I have recently realized the lack of professional help. Went in on 5/2/23 abut 6:45 and the store was not busy at all. When I looked up an item online it stated that this store had 23 of them. As I walked around and found similar item but larger container I wanted to ask an employee. I noticed two young girls at 1 register chatting away. They looked up the item and told me to check the isle again. When I went back she asked me "Can I help you?" Mind you I just walked away maybe 3 minutes and there is hardly anyone in the store. Frustrated I proceeded to the self check out and found 3 employees chatting. So I asked one of them and they were going to get someone to help me. I proceeded back to the area which the item should be and waited. 20 minutes went by and nobody came. Will never shop here ever again. Too many young employees who do not care.
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August 2022 by Gabriella Freitas
Reserved a moving truck 5 days in advance and the evening before they cancelled on me after I put down a $150 deposit.
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May 2022 by Mason Souliere
Place is a $h!th@le…………..
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February 2022 by Clark K.
Waited 40 plus mins for a pick up at the store,,that was called in. Everyone says it's not there job to pull orders. Basically just f****** lazy,,,and they want more money for what siting on there a*** Not a good impression at this store what so ever
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September 2021 by Jimmy McHale
The fact that you only have one register open And all the rest are self check out piss me off. I have work to do and I need to get to the jobs not stand in line. The fact that you think this is acceptable is disgusting .
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August 2021 by Donald B.
I want to start by saying I have spent over 30 thousand dollars at this store. I go in to buy flooring and they have it advertised for .79 a sq foot. When they go to put it in the computer it comes up .99. After 30 minutes of the sales associate trying to fix the price he tells me if I want it for that price I needed to go to Plymouth to pick it up. I'll spend the $5000 I planned to spend today at Loews.
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April 2021 by Jennifer Lyn Gilson
staff!! and organized and clean!
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March 2021 by Raymond Gilbert
The best employee there William h
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February 2021 by Wayne C.
Ordered a 12" shelf online and it stated Smithfield had 3 in stock and would text me once Rady. 10 minutes later, I get a text it's ready for pickup. I go to the store, first in line at the online pickup line. Wait 5 minutes while 2 employees behind the counter chit chat. Finally, I get "can I help you", I give them my online order number and they get the shelf and hand it to me. I immediately tell them it's a 10" wide shelf and I ordered a 12" wide. The associate at first disagrees with me. Then, after double checking calls for help. Long story short, they tell me none in stock but they have them in Providence. I ask them to order one, but get deterred from doing it. Who pays for my time and gas? I'm shopping at Lowes in the future.
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December 2020 by Gabumon Girl
Love the selection and can't beat the price for the flat bed rental. They've got trailer too.
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October 2020 by Stephen C.
We're currently in the middle of redoing several of our rooms and other projects around the house. We've come to Home Depot several times just in the few days alone not including past visits and we've always left with what we needed or new ideas on what to do next. The staff are very nice. If you ask a question and someone doesn't know what the answer, they'll find you an answer before you leave. This store is very clean and very well organized. Last weekend we bough new washers and dryers and a week before that we bought a new sink for the kitchen.
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August 2020 by Ryan S.
The absolute worst customer service I have ever experienced. One time I went there and was completely ignored and the customer service agent didn't even acknowledge me and served 2 different people that were behind me in line. The second time I went there the customer service agent actually swore at me because they messed up an online order and when I tried to explain it to them she really said what the f*** do you want me to do about it. Go anywhere else but here. The worst Home Depot I've ever been to and I've lived all over the country
