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November 2023 by Breanna Souza
Not sure what it is with this location but most of the time they don’t get your order right. I typically go early in the AM on my way to work. The staff can be very chatty so maybe that why? Also, I recently went to this location and went through drive thru and I watched this young lady on sandwich station prep my food then when she had a minute she picked up her phone wearing the same gloves then placed her phone down and then picked up a stack of EGGS still wearing the same gloves she was wearing to pick up her phone. I think I’ll be avoiding this location for now on.
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October 2023 by Paul R.
Manager was rude. On 10/09/23 placed an order on mobile app.The deal was supposed to be if you ordered a food item you get a free medium ice coffee. I ordered the ice coffee and two Bacon, egg , and cheese sandwiches on the mobile app. When I went to get my order, all they gave me was the sandwiches. Manager was called and told me I didn't order correctly.I said, "I have done this at other Dunkin' stores and did it correctly.She replied, "NO you didn't" I said, "Regardless, I ordered on the app and the deal is that I get the medium ice coffee for free." She argued in a rude tone, "No you have to pay.' I said," don't screw this up, just admit it must be a glitch, don't make me give you a bad review." She refused. I asked for a receipt and she turned her back and said, "You're done."
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September 2023 by Timothy J Randall
Time and time again this place will get your order wrong or you'll have to wait a while until they get it right. Especially mobile orders later on during the day, say after 3:00. I don't want to say it but I think they're filled with a bunch of delinquents. Sorry I said it there you have it
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August 2023 by w brendan kelley
it's pumpkin donut season and dunkin becomes a daily stop...and they knew my order after only a few visits...
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July 2023 by Olivia Hinsey-Langlais
You can't order inside, drive through only
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May 2023 by b dom
I wish I would of seen all the bad reviews before I came to this dump. Ordered a iced matcha latte with almond milk. It was all almond milk and no matcha. When I looked at the bottom of the cup there were what looked like black beads floating. No it wasn't coffee grounds. I suggest you keep driving and take the Narragansett exit. That Dunkin was so much better.
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March 2023 by Casey Flynn
There was a super big line. I waited in line for about 15 minutes and was late to class just for the people to tell me that there was no mobile order for Casey. I already paid and was super annoyed with this. When I was ordering at the drive threw I ordered “small black coffee.” When I drove up to the window all there was in the bag was a maple donut. Super unsatisfied never coming to this location again
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March 2023 by Joshua Hassell
They keep the front door locked so regular people can’t come in and order. But if you’re a local they come unlock the door for you. Sorry I haven’t lived in Wakefield my whole life.
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February 2023 by Joshua T.
Horribke service super disrespectful make my coffee wrong then try to blame me even though i order the same 1 coffee for years and years. Then fixed it by adding fv swirl to my already wrong coffe with fv shot so it taste undrinkable
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February 2023 by Seth Austin
Great Menu, Great Service!
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January 2023 by Larissa Tennis
Placed an order for pick up, I walked in to pick it up the lady greeted me very unwelcomed and I told her I’m picking up an order and she grabbed the bag near the window and told me “Oh it was put in for the drive thru” I didn’t ask for much just wanted to casually walk in pick up my food we don’t need to be treated with such disrespect. If you’re having a bad day don’t take it out on all these people
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December 2022 by Edward Smith
Fresh and hot coffee and doughnuts. Love the food too
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November 2022 by Daniel J
Food and coffee better than Starbucks and hardly any line. I order a large, and get a large, no silly Venti, blah blah.
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August 2022 by Nicholas C
I went to the drive-thru to buy a single donut at 7:34pm earlier tonight. The guy working the drive through told me they were closed. When I said, "you close at 8", he said, "we've got to clean".After looking at some other reviews it seems the issues are with the same individual. Management doesn't seem to care. What a shame.
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August 2022 by Rob G
Don’t even bother looking at their hours of operation. The staff their decides to close randomly hours before they have officially posted. I’ve experienced this 3 times now in the last month.
