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November 2023 by Steve R.
Let's face it, buying a new(or used) vehicle from a dealership is usually not a pleasant experience. I came here after my Ford was totaled in an accident and my wife and I were interested in a Mazda CX-5. In sales I worked with the team of Lucas and Jason. They were extremely helpful while not being pushy like at the other big Mazda dealerships in the area. Since the model we were looking for was not in stock, we ended up getting a certified pre owned CX-5 rather than paying for a more expensive model that included a bigger engine or moonroof that we didn't want. Besides Jason and Lucas Cody in finance was very helpful and personable, as was Anthony who appeared to be a supervisor of some sort. Cody was not your typical finance guy trying to push us into buying ad ons that would boost the price of the vehicle by thousands. I would tell any of my friends in the area looking for a Mazda to visit Flood before going to that other large dealership that starts with a T. It's certainly worth the drive from the Providence area.
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April 2023 by KäTh R.
I have been to 3 dealerships before coming here ,Jason & all of the members were super great with us , they grabbed pizza, snacks, waters for our kids even beach balls, the went above and beyond just to acomódate us and our kids, they were very attentive to what our needs are & what we needed , we ended up leaving with the suv I wanted & super happy , thank u so much guys!
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April 2023 by Rik R.
My car had something wrong with it so I had it towed to flood Mazda and they were able to fix it within that day! They were so quick and when I went to get my car I was greeted but some very friendly workers and they brought me my car out with a smile. I actually loved the customer service!
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March 2023 by Joe T.
Extremely unprofessional and disrespectful. Tried to speak to someone about purchasing and shipping a vehicle. After about 4 automated responses with the same message, I continued to ask about shipping. He claimed he sent me the quote but I never received it. After letting him know I never received it, the so called Director of Business Development, Jason Palmari, referred to me as "Bud" and then told me they do not want to sell me the car. Your job is to build relationships with customers to develop new business and opportunities. Might be time for a career change "Bud."
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November 2022 by Robert H.
From sales, routine service and customer service Flood Mazda and their entire team is TOP NOTCH! Cody and Anthony specifically are amazing in Sales. In service, the entire crew is friendly and treats you with respect. I will always drive out of my way to Flood mazda because I know they will always treat me with respect and care.
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October 2022 by Ron N.
Flood Mazda simply has the very best service. I took my Mazda in for a complete oil change. The work was completed in a timely manner. Best of all, Flood Mazda returned my car cleaned and washed. Staff is accommodating and very friendly. This is truly an incredible service department. Thanks Flood Mazda. Ron Newman
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August 2022 by Kate C.
My car has been serviced here a couple of times just for convenience; however, I can't in good conscience recommend this place. Every visit leads to an upsell - suggestions about other things you might want to do for your car. On one visit, I was told that my tires were "OK", but that I needed to keep an eye on them. They had 28,000 miles on them at that point. I was also given a list of things that I might want to consider fixing when none of them were even close to necessary. No thank you. I understand the desire to be thorough, but there's a difference between giving me information and suggesting that not taking them up on their suggestions somehow makes me a negligent car owner. Add to that the fact that their overhead is quite substantial so their prices are pretty high. The repairs will be done, but they will cost you an arm and a leg.
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August 2022 by Lisa V.
The group at Flood Mazda will go above and beyond! We have bought 2 cars with them and just today our daughter is now a customer! Thank you to the team for making this happen!
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December 2021 by Monique S.
Run! They do nothing but lie, string you along promising to make good but never do! Sold me the CX5 with a feature that come to find out was never compatible with the model! Needed a new battery every year on a brand new car mind you. Crazy excuses I was told: leaving my phone charger plugged in even without charging anything drains the battery; I don't drive the car enough/put enough miles on it annually to the batteries Mazda installed at manufacturer are not strong enough to handle the load & that should I need to buy another one I should really consider buying a marine battery! They damaged my car while there for a few months - they filled it in with "factory touch up pen" it's Orange my car is red - my grandchild could have done a better job. They promised to have it fixed at body shop but never followed through. I've had the hood fly open directly 4 after leaving there service department. They never fixed the dent they made on hood near latch either. I could go on and on but I think you get pretty good glimpse of how they run their business. Run fast & far away from Flood Mazda or there parent company Flood Auto Group in general as the corporation itself did nothing to remedy the situation.
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November 2021 by Renee Y.
I personally don't drive Mazda's but would not consider purchasing any vehicle from Flood dealerships given the fact that they employ a Sales Rep that drive recklessly and killed his girlfriend and best friend, also tried to pin it on an elderly man. Do your research before buying.... this person should not be in employed in the auto industry.
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May 2021 by Stephanie O.
Lauren, Cody, Russell were an absolute pleasure to work with. They went above and beyond to make us a part of the Mazda family and get us in a brand new, safe, and reliable car for our family. It was an amazing experience from the second we walked in the door until the second we drove away. They were patient, energetic, knowledgeable, and all around wonderful people. The extra mile that they all went to make this such a great experience is something we are so grateful for. I can't wait to continue to work with them for all of our future needs. Thanks again to Lauren, Cody, & Russell! We are honored to be a part of the Mazda family!
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August 2020 by Lauren M.
The service department at Flood Mazda is excellent. The whole process is smooth. You can book your appointment online. When you arrive, you pull your car up and then they greet you and go over your scheduled service. The waiting room is beautiful and spotless! I spent a large part of my childhood in a car dealership and this is a far cry from the noisy body shop and cheap panelled waiting room I knew so well. With a variety of seating options, big windows, free WiFi, a Keurig, and free granola bars, I never mind waiting for my car. The service writers are friendly, upfront, and don't try to upsell you. And I love that they send you videos of issues they find. It never feels like wasted time or money.
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August 2020 by Ryan M.
Loyal customer here for years, only to be told to reach out to corporate to resolve a known saftey recall. Good customer service would be to fix a known problem and work with corporate to resolve..but not here. Go to another dealer, they just don't care about the customer.
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July 2020 by Jeff C.
Buying a car is often akin to visiting the Dentist but not here. Nick the salesman was as personable, knowledgeable and professional as they come. No hassles he allowed us to test drive the cars we were interested in and took a great deal of time with us. Although we didn't buy at this time we will definately return to do so in the future.
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July 2020 by Patrick F.
Really disappointing experience. After reaching out to the dealer based upon a price quoted on their website that indicate a "dealer discount" it turned out they lumped incentives and rebates and did not break out properly. There was no disclosure and their site only allows for typographical errors. Unfortunate because I was ready to lease the car at the quoted price from their website. Especially troubling was the lack of follow up from the dealer via email and being told to "slow down" when going over the particular details that are common with a lease. While visiting the dealer, the manager yelled at me the price on their website was only if I was willing to buy but not lease. Definitely didn't look like that according to their website. No incentives or rebates are mentioned in the dealer discount section and they in fact quote other incentives and rebates available in a manner that the consumer would believe could be combined.I was hoping in the time of COVID to avoid any more unpleasantness in my life but I suppose car dealers do not feel the need to adapt their sales practices to ensure a smooth experience can be had.