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November 2023 by Steve R.
Let's face it, buying a new(or used) vehicle from a dealership is usually not a pleasant experience. I came here after my Ford was totaled in an accident and my wife and I were interested in a Mazda CX-5. In sales I worked with the team of Lucas and Jason. They were extremely helpful while not being pushy like at the other big Mazda dealerships in the area. Since the model we were looking for was not in stock, we ended up getting a certified pre owned CX-5 rather than paying for a more expensive model that included a bigger engine or moonroof that we didn't want. Besides Jason and Lucas Cody in finance was very helpful and personable, as was Anthony who appeared to be a supervisor of some sort. Cody was not your typical finance guy trying to push us into buying ad ons that would boost the price of the vehicle by thousands. I would tell any of my friends in the area looking for a Mazda to visit Flood before going to that other large dealership that starts with a T. It's certainly worth the drive from the Providence area.
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April 2023 by KäTh R.
I have been to 3 dealerships before coming here ,Jason & all of the members were super great with us , they grabbed pizza, snacks, waters for our kids even beach balls, the went above and beyond just to acomódate us and our kids, they were very attentive to what our needs are & what we needed , we ended up leaving with the suv I wanted & super happy , thank u so much guys!
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April 2023 by Rik R.
My car had something wrong with it so I had it towed to flood Mazda and they were able to fix it within that day! They were so quick and when I went to get my car I was greeted but some very friendly workers and they brought me my car out with a smile. I actually loved the customer service!
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March 2023 by Joe T.
Extremely unprofessional and disrespectful. Tried to speak to someone about purchasing and shipping a vehicle. After about 4 automated responses with the same message, I continued to ask about shipping. He claimed he sent me the quote but I never received it. After letting him know I never received it, the so called Director of Business Development, Jason Palmari, referred to me as "Bud" and then told me they do not want to sell me the car. Your job is to build relationships with customers to develop new business and opportunities. Might be time for a career change "Bud."
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December 2022 by Debra E Messinger
Prompt, efficient, exceptional customer service \\u0026 price!
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November 2022 by Robert H.
From sales, routine service and customer service Flood Mazda and their entire team is TOP NOTCH! Cody and Anthony specifically are amazing in Sales. In service, the entire crew is friendly and treats you with respect. I will always drive out of my way to Flood mazda because I know they will always treat me with respect and care.
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October 2022 by Ron N.
Flood Mazda simply has the very best service. I took my Mazda in for a complete oil change. The work was completed in a timely manner. Best of all, Flood Mazda returned my car cleaned and washed. Staff is accommodating and very friendly. This is truly an incredible service department. Thanks Flood Mazda. Ron Newman
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August 2022 by Kate C.
My car has been serviced here a couple of times just for convenience; however, I can't in good conscience recommend this place. Every visit leads to an upsell - suggestions about other things you might want to do for your car. On one visit, I was told that my tires were "OK", but that I needed to keep an eye on them. They had 28,000 miles on them at that point. I was also given a list of things that I might want to consider fixing when none of them were even close to necessary. No thank you. I understand the desire to be thorough, but there's a difference between giving me information and suggesting that not taking them up on their suggestions somehow makes me a negligent car owner. Add to that the fact that their overhead is quite substantial so their prices are pretty high. The repairs will be done, but they will cost you an arm and a leg.
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August 2022 by Lisa V.
The group at Flood Mazda will go above and beyond! We have bought 2 cars with them and just today our daughter is now a customer! Thank you to the team for making this happen!
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May 2022 by Kevin S
Great service when buying and also when getting maintenance on my car. Flood is worth the 40 minute drive.
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May 2022 by Richard Campagnone
Flood Mazda is the best, Anthony DeAngelis provides great customer service five star
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November 2021 by Renee Y.
I personally don't drive Mazda's but would not consider purchasing any vehicle from Flood dealerships given the fact that they employ a Sales Rep that drive recklessly and killed his girlfriend and best friend, also tried to pin it on an elderly man. Do your research before buying.... this person should not be in employed in the auto industry.
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October 2021 by Google user
I bought 4 new tires at Flood. After the tires were mounted, all pressure sensors had errors. Flood replaced them all and they never worked again. After bringing my car in several times, the mechanics couldn't figure it out. I spend hours waiting for the car each time. Surprisingly, all these times Flood had my car lifted, the mechanics failed to see that one of the new tires was bad. Only after I went to another mechanic, the bad tire was immediately diagnosed by just having a look at it. I brought the car back to Flood to let them know the tire is bad. They confirmed it and replaced it while I had to pay a price according to the miles I drove since they were mounted. However, although Flood failed to repair my now not working pressure sensors and see that they mounted a bad tire, they charged me the labor to replace the tire. Although I have always been patient, the lady at the service desk was rude and appeared unprofessional. I will not choose Flood Mazda again.
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May 2021 by Stephanie O.
Lauren, Cody, Russell were an absolute pleasure to work with. They went above and beyond to make us a part of the Mazda family and get us in a brand new, safe, and reliable car for our family. It was an amazing experience from the second we walked in the door until the second we drove away. They were patient, energetic, knowledgeable, and all around wonderful people. The extra mile that they all went to make this such a great experience is something we are so grateful for. I can't wait to continue to work with them for all of our future needs. Thanks again to Lauren, Cody, & Russell! We are honored to be a part of the Mazda family!
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May 2021 by Annie Neumann
Great place. Just needed a battery change in my remote but everyone is so nice there..
