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January 2024 by lauren burnap
Mark met me in the parking lot and asked if I needed help. Told him I only needed my new plates put on. He couldn’t have been more accommodating and pleasant. And it was FREEZING out!!
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January 2024 by Geoffrey Fudge
What should have been a very stressful situation - a blown engine - had all the stress taken out of it by Speedcraft's Sue Lemoi in their service department. In fact, everyone I dealt with at Speedcraft was incredibly pleasant. An impressive team.
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January 2024 by Nick Woodbine
Not like other dealerships I’ve been to. The crew was great to deal and very fair. After the first car we wanted fell through, they worked to find a car for us that fits our needs within a week. Sean was our salesman and was very personable and easy to get along with. Small dealership with awesome staff. I highly recommend to anyone looking for a vehicle.
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January 2024 by Skylar Santa Barbara
Speedcraft Volkswagen is the best dealership around. Each person is more accommodating than the next, and beyond professional. I worked with Sales and Leasing Specialist, Sean Yankocy who was professional, kind and went out of his way to find me the right vehicle. Chris, the finance manager is wonderful and will make sure the numbers work for YOU! John Devine, the GM, is the kindest and is the utmost professional with decades of experience and knowledge. I cannot recommend John enough. This was my first vehicle on my own, almost two years out of school, and they never once pressured me, and made the deal work for me. I got my dream car, thanks to the dream TEAM! I recommend everyone who is debating getting a VW to come to Speedcraft for a seamless, stress-free customer experience.
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January 2024 by Kelsey Lynch
I worked with Sean, Shannon and John while shopping for a car. They all provided friendly and knowledgeable service. Although I ended up going a different route, anyone looking to buy a Volkswagen should certainly stop by, they were great!
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November 2023 by Lisa Brew
What a great experience! We have been looking for a new car but couldn't decide. After talking to John and Sean, we chose the Atlas and appreciated the no pressure environment. They answered all our questions and treated us like family.
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November 2023 by Lori Croteau
From start to finish, the process was quick, efficient and accurate. Speedcraft was able to deliver what another dealership was unable to do with holding our deposit for over a month.
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October 2023 by Jonathan Pelletier
Can we talk about Customer Service here. Speedcraft VW has the absolute BEST CUSTOMER Service of any car dealership I have ever been to! Susan Lemoi was a delight and she took extra special care of us during a very frustrating car breakdown. We were on our way for a nice dinner in Narragansett when we just got off the Jamestown bridge. Our Volkswagen, Passat started chugging and the ESP light went on. We had to quickly pull over and find the nearest Volkswagen dealership. We called Speedcraft Volkswagen and they could not have been more helpful and nice on the phone. it was was around 4 o’clock and she said bring the car right in and we’ll find out what’s wrong with it. We made our way to the car dealership and I was getting more frustrated and stressed as the minutes passed because the car was in such rough shape. It is only a 2019 Passat, so I wondered what the heck could be wrong with it. We were whisked in and treated wonderfully by Susan and the other woman behind the desk (who’s name escapes me, but she was super nice and friendly too, sorry I don’t remember the name) We are only in the waiting room for a brief time when she came out and told us exactly what was wrong with it, most of it was under warranty and had a loaner car ready for us. Oh, and I had a lovely conversation with who I assume is the general manager or one of the managers there, John Deloitte, while we are waiting . (“Nice watch!”). We’ve lived in seven different states since moving back here to Rhode Island been into many car dealerships with our various cars. I am in the service industry, myself and in a time when customer service seems to be on the decline, it certainly is not here at this dealership. I can tell you because of our experience at Speedcraft Volkswagen, our next car will definitely be a Volkswagen again!! Thank you for being Fabulous!
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October 2023 by Dick Lee
I had a very good buying experience, thanks to John Devine andShannon Culley.......very helpful and informative during my purchase of a 2023 Jetta SEL....no undue pressure; listened to my preferences, and went about finding the car I wanted in Rutland, VT.We did learn together - after the purchase - that Satellite Radio was not available in my model. We attributed such to the chip shortage, which also precluded models from having the blind spot indicator, as well....(mine had the latter).Shannon walked me through the new technology, and showed me a good alternative to the absence of the Satellite Radio at a price substantially less than what I had been paying for this feature in my 2014 Jetta.I like the Jetta for the way it handles and its very good gas mileage. The new one seems a little heftier than the old one -feels very comfortably solid....stable.All in all, a very good experience at Speedcraft in Wakefield, RI. Staff very pleasant and professional.
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September 2023 by Jerry DeMaria II
I really wanted to select 4.5 but that doesn't appear to be an option. My one complaint is that I thought the cost was higher than I expected. I just had the same service done (oil change & tire rotation) on my BMW X5 and paid about $60 less than for the Jetta. That doesn't make any sense to me.
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September 2023 by Holly Smith
Speedcraft auto was a great dealership when purchasing my VW Atlas! There was no pressure from anyone. Shannon was patient and took his time explaining how to use everything on the dashboard. Dan was great to work with too. I called with short notice to pick my car up and they had it all cleaned and ready to go. Highly recommend them!
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September 2023 by Lisa Sallee
Sue in VW service at Speedcraft is one of the most amazing people I have ever had the pleasure to deal with in customer service. After calling 3 other VW service outfits including the one from whom I purchased the car 6 years earlier, she was the only one who listened to my story and concern about a very expensive repair my car needed at only 60K miles and asked enough questions to learn it was covered. Even calling VW America did not yield this care and attention. She has been a pleasure to work with in every way, made getting service done easy and is knowledgeable and friendly and she also cares about controlling costs while returning a safe vehicle. This woman is the best. If you call here and need VW service, it is worth waiting to speak with her. THE BEST.
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August 2023 by Lorraine Apuzzo
Super happy with speedcrafts customer service and no pressure sales attitude. I was impressed with their speed (didnt have to spend hours at the dealership), attentiveness, and willingness to work with my crazy schedule. They kindly held onto it for me while I traveled and worked out the financing with my local credit union. Speedcraft takes pride in the old school handshake, trustworthy, style of business - 10/10 reccomend.
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August 2023 by Joao Neves
Dan made the whole process extremely quick and easy. Shannon took the time to show us all the features of our new Tiguan. The whole team was friendly and welcoming, and we would recommend Speedcraft to our family and friends.
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August 2023 by Noah Freiha
Came in looking to sell my Miata, spoke with Daniel and he was amazing. Got exactly what I wanted for it and made a friend! Seriously top notch service which is rather uncommon from dealerships today. Thanks guys