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February 2024 by Ben Dover
Horrible service by CONNOR lied about alot of things including promotion. Said I could get promotion for 14 with the trade in of my 1st Gen SE. I can't even get a promotion unless I gave the 2nd Gen or 3rd gen... false advertising people will say anything to get a sale.
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February 2024 by Anthony Nunes
I just came back in for the third time with Victoria. I am not computer literate. I have very little understanding I am a senior citizen Army Veteran...Victoria has carried me through everything from buying my new phone to how to use it to work she's so delightful and so. Knowledgeable with what she does? I don't do these review things. I don't do these review things I did one 10 years ago. But I found myself obligated to Victoria with t-mobile. They should be proud to have an employee like her. I wish I could higher 10 Victorias to work for me.You guys keep up to good work. Oh buy the way I've had phones with you T-mobile for over 30 years now. God bless thank you so much...
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February 2024 by William Chatel
Conner was extremely helpful and answered all of my questions. He is a credit to your store
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January 2024 by S ODonnell
The staff is extremely helpful especially Victoria. She was so helpful with my purchase and made the experience topnotch. I have worked with other Tmobile stores in Connecticut and RI. This store is the best.
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December 2023 by Brad
5 stars! Im in my 40’s and this is the first time I have ever left a an online review for anything! I took the time to do so because of the “above and beyond service” that I received. I have a large family plan and the different plans confuse me to say the least. Both Connor and Tori spent close to an hour helping me understand my options while managing to help other customers that came in. I ask a lot of questions…. Too many questions hahah. Neither seemed to get frustrated with me. They are either the best actors on the planet, or they were genuinely happy to help. Either way, this was a breath of fresh air compared to every other retail business that I go into where employees are just looking at the clock, or their phone or they just make you feel like they want you to go away! I had planned to leave a review, but the push was that I just stopped in again to make another change. Connor and Caroline were working. Same thing. Pleasant, happy and most importantly helpful. I was in and out in 10 minutes. If anyone at T-Mobile reads this… I hope you know that you have the dream team. And if I owned this type of business I would be trying to poach them! but really, all kidding aside. You don’t see this type of work ethic, attitude, and level of service anymore… especially after Covid.
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November 2023 by David Dvorak
Had questions about our plan and the representative answered our questions so we understood everything.
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November 2023 by Nick Scholz
I broke my phone's screen and both Connor and Caroline were extremely helpful going through my options and ultimately getting a new phone
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October 2023 by Django B.
Gio and the other guy, I didn't catch his name, were really cool. Stopped by today to switch plans and they were very friendly and knowledgeable.
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October 2023 by justin houston
Amazing staff helped me with everything I needed outstanding work.
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October 2023 by Kelli A Kakol
Both Connor and Tori went ABOVE and beyond to help with a less than ideal situation. I broke my phone visiting my daughter from out of state. Rather than selling me a phone I did not need, they did everything in their power to resolve my issue.They reminded me that there are good humans out there who do indeed want to help because it’s the right thing to do. Thank for making an exhausting day a whole lot sweeter!
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September 2023 by Chris Adams
Victoria is awesome at her job, super sweet and great at comparing all the different prices and explaining the difference between phones and services!
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September 2023 by Nick Mongeau
Customer service is great as always. Victoria the manager does a wonderful job and is very informative
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December 2022 by Jamie Duck
would give this place no stars if I could. Phil the manager has no idea what he is doing and was falling asleep mid conversation.
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November 2022 by RoseMary Cantley
Noah was very helpful in Westerly & sent me to South Kingstown to get the phone I requested. Phil in South Kingstown set up the phone with ease. Would recommend T-Mobile it has great coverage.
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September 2022 by Patrick Guidera
Great customer service. Todd went above and beyond
