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February 2024 by Onsite Portable Restrooms
One of the worst experiences I've ever had to rent a U-Haul these guys are 100% Crooks we literally drove the truck we have it on paper 8 Miles the most we have proof and he said that we wasted a quarter of a tank which is impossible and wouldn't show us proof he's known to be a crook in town by many people in town but I'm not keeping my mouth shut I'm going to fight this till the end we have Taylor Rental which is right around the corner literally 2 minutes less than a mile so how do they allow Twiggs Auto to have U-Haul one mile away never again would we deal with these people be careful
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July 2023 by Chris Boardway
The staff was very rude from our arrival. The person responsible for processing our reservation was visibly annoyed that I was there to rent a trailer from him. Once outside, he proceeded to stand next to me and smoke a cigarette blowing smoke all over me. When we were having difficulty hooking up the trailer, he was rolling his eyes and laughing to himself as if he was mocking us. Very poor customer service. The equipment itself was well maintained and in good condition. The equipment rented was perfect for what we needed and had no issues with its functionality.Upon returning the trailer, it was parked next to another trailer on the side of the building where we first hooked up from. My friend who had let me borrow his truck had to leave to attend to another commitment, leaving me alone to confirm the return of the trailer with the staff. I went inside and another employee was upset with me that I returned the trailer in a different parking spot (one spot over) than where I had rented it from. I informed him that my truck was no longer here, and he was frustrated. I asked him if he needed anything else from me and he just shrugged his shoulders and walked away from me. Minutes later I received my bill for a $15 "cleaning fee" (the trailer was returned in perfect condition, after being assessed by the employee and communicated to me). I called customer service and they noted I was charged the cleaning fee because the employee was upset the trailer was parked in a different parking spot. Very poor customer service and I would not recommend renting from this location, due to MULTIPLE rude employees and their attempts at stealing money from their customers.I am only giving this review 2 stars because the trailer itself was in good condition and was perfect for the job needed.
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January 2023 by D B
I have used this location many times. I find they are courteous and professional. Also they usually have moving vans and pickups in stock.Great business!
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September 2022 by Craig Perkinson
Chrissy was very helpful in helping find rental options in a busy market with limited inventory.
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January 2022 by Ron Pitt
I've always gotten great service at Twiggs U-Haul. However, at the end of December 2021 one of their U-Haul staffers lost his temper for no reason and threatened to cancel my reservation. It was completely unexpected and unprovoked. I am sympathetic to the pressures people are under and the prevalence of rude customers, but this was shocking. It was the worst experience of my life as a customer. I'm giving them 3 stars because of their past history and the fact that another U-Haul staffer apologized profusely.
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January 2020 by Holly Salgueiro
Very nice staff, they have sooooo much stuff! You can rent outdoor party and barbeque stuff, even a popcorn machine! Gotta go see all their stuff, dishes, glasses, too much to mention. The bomb! Prices? I dont know.......
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August 2017 by Eric Parker
Great folks. I reserved a U-Haul trailer from a location in Swansea, MA. U-Haul ran out of trailers at that location and notified me via a text message a couple of days in advance that I should pick it up at Twiggs instead. I showed up at Twiggs and when I pulled in they had me immediately backup to my trailer. I was hooked up within 5 minutes of showing up and was out of there within 15 minutes.
