-
November 2023 by Stacey Lefebvre
I took my car to Balise to get repaired after I rearended someone. My car is very hard to find parts for, But Daniel, the manager never gave up. She found the parts whether they were upstate or downstate. Danielle The manager has the patience of a saint. I must have called her at least 20 times and she still had the patience of a saint. Everyone there is very polite, very, very professional, and very courteous. I would definitely take my car back there again. When you're at belise on jefferson boulevard you're in good hands.Stacey Pelletier
-
October 2023 by Cathy Mitchell
I was rear-ended and the damage to my Toyota SE was extensive. Balise Collision repair was phenomenal. I was very pleased with the work and they also thoroughly cleaned the inside of my car which was a plus. I was given a lifetime warranty for the services performed on my car and I may transfer my future maintenance service to Balise of Warwick RI. Great work and great Staff.
-
October 2023 by Jean Emmanuel Brutus
It was a very bad experience for me to bring my car for repair after a hit and run. My insurance company was responding to my claim in a timely manner. I brought up my car to this location on September 13th, 2023. According to my adjuster, it would take only 11 days for this matter to be fixed.They spent more than a month in this car and my 30 days rental was expired. Each time I called, they told me they are ordering parts that come wrong. Time has passed. Before the end of September, I called again, the same scenario. Now, they forced me to pay for a week rental. And I have to go over my daughter's school account to pay this amount. There are no professionals working over there, just "amateurs."They are there to only make money. No customer service at all. During this stressful time, no excuses, no sorry and no apologies. Thank God after a month and a week I received my car from this worst location. I will recommend nobody's to go there. Please guys, stay away from this location. Period!!!Services: Painting
-
September 2023 by mary penedo
My car was hit while parked in a supermarket lot and the driver took off. I brought my car to Balise Collison Repair and they did a grand job of repairing the damage. Danielle and staff worked well with my insurance company which was a relief. I'm still giving 5☆ even though communication was a wee lax. However, I understand that they get slammed with work but an update every now and then would have been great. The workmanship was spot on and my car looked like new! I wouldn't hesitate to take our vehicles to Balise Collison Repair. I know that I will receive excellent care. Thank you to the entire crew!
-
September 2023 by Bob
Friendly people and convenient location. Front headlamp assemblies needed to be replaced as part of the repair. They are not OEM and do not work nearly as well. All other aspects of the repair were top-notch however. Car looks brand new.Services: Painting
-
September 2023 by Mark Cutler
The work was well done but I wish that I was told how long the service would take. My car was in the shop for close to two months for a dented rear fender. I was initially told it could take as little as a week. Setting realistic expectations from the beginning would’ve been better. Supply chain issues are beyond our control and if we were made aware of this, we would have understood.Service: Body & Trim
-
August 2023 by Ali Yulchibaev
NOT SATISFIED!!! After purchasing my vehicle at Balise Toyota was recommended to go to Balise Collision. I brought the company 3 jobs totaling 10 thousand dollars. I had to come back 3 times for the same door. At first they put a damaged/defected door, then there was a leak in the door and the third time the door didn’t close properly which I still a problem. I was told many lies and was refused to speak with upper management. The manager was rude and didn’t want to admit faults. I’ve documented all problems with photos and videos. Please reach me out for further correspondence. I DO NOT RECOMMEND this place!!!Services: Painting
-
August 2023 by Li Yue
I am disappointed with my experience. This is the first time to repair my car at this Balise collision repair, but after 33 days repair, my car alarms sound and shows that my back truck won’t automatically close tightly when I picked up my vehicle. I was blamed to call them several time to push them to work quickly. My rental car has to be returned last Tuesday because it was more than 30 days and my insurance won’t cover the rent. I called last week and was told that my car could be fixed last Friday, so I called at 11:56am and 3:31 pm on July 28, 2023 to check the process. I was told it that my car was being final checked and will be ready to be picked up around 4pm, so I called again at 4:01 pm before I go to there. My car shows alarm after I reopen my trunk and close it. If my car still has this obvious problem after 33 days repair, it can be returned to me???? I need to drive back to there next week to repair my car again.
-
July 2023 by Foodie T.
I brought in a car with a little ding in the door; it's almost 3 weeks later and I'm still waiting--and still with no guarantee of when it will be ready.A typical auto body repair takes 4-10 days. Balise is front-loading their job inventory with too many jobs--because they know they're getting paid by an insurance company either way, so there's no urgency. Get the customer in at any cost, get those papers signed, then make 'em wait.They can't just blame it on insurance companies "being slow"; this was a 2-day job, 3 tops.And if you didn't have the parts and insurance co. signoff, why have the customer bring in the car?This is how these businesses operate (but oh they'll make excuses).
-
July 2023 by Heather M.
Stay far, far away from this business. There are numerous issues with our truck repair, many still unresolved. Our insurance company is beyond frustrated with them as well. The truck went in for pretty significant repair work back in January, 2023. There were delays, okay, understandable. When we finally got it back in March, it had zero gas in it and didn't even make it to the gas station. To this day, the valance was never installed, one of the fog lamps doesn't work, the air sensor for the tire doesn't work and these issues were all communicated to the manager right away. They have told the insurance company that they have left messages on more than one occasion which is completely false. We are now in July and our insurance company is trying to get this all resolved. The most disturbing part of this was the fact that the spare tire (which is a full size replacement) was missing when we picked up the truck. The manager completely dismissed this when it was explained to her. We assumed they removed it during repair and would at least check the shop for it. She immediately said she was 100% sure they put it back without even humoring us to see if it was there. Well, we are 100% sure it was there when we dropped it off. This entire experience was horrible and still ongoing. I was going to wait until after everything was resolved to leave a review, but at this point I'm not sure it will ever be completed. This review is to warn anyone who is looking for a reputable, professional repair shop. This isn't it.
-
July 2023 by Dennis Lambert
Had a rear end collision repair done. The car came back in great shape including a cleaning of the interior and exterior. Very nice touch and the car looked great.Services: Painting
-
July 2023 by Alycia Essig
Horrible experience. Took over a week for them to send over an estimate to my insurance company for repairs to my vehicle (and that was after I had to contact them multiple times checking for updates). My insurance company called me 10 days after I dropped the car off asking me if I had dropped the car off at a shop yet. I called Balise AGAIN (I think this was the 3rd time), and they told me they'd call back in an hour after contacting my insurance company. I had to call back since I hadn't heard from them in that time frame. Finally, the ball got rolling and once my insurance company had the information they needed, my car was declared a total loss and I showed up at Balise to collect my belongings. I asked someone to remove my plates for me, but it was taking a bit so I grabbed a screwdriver and did it myself. The only positive I can muster up is the front desk staff are polite. I'm actually kind of glad my car was a total loss so I didn't have to have to deal with them any further. Definitely never going back here, giant headache and it's like they forget I existed.
-
June 2023 by Karen McGovern
Balise did a wonderful repair of my car - looks like new! They were so efficient and completed the repairs in the time that they estimated. They were also very helpful getting my rental lined up to make everything as stress-free as possible. I highly recommend Balise!Services: Painting
-
June 2023 by Lynne Lyons
I was in an accident and the team at Balise was able to keep me calm, got my rental car and repaired my vehicle wonderfully. They were they were courteous and professional, and I would definitely recommend them.
-
April 2023 by Greg Stones
They were amazing and efficient. They had a rental car waiting for me at the shop, and they detailed my car before they gave it back to me. (Grieco did neither of these things when they handled my car under the same circumstances.) Balise rules!!!!Services: Steering & suspension repair
