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February 2024 by David and JoAnn Conway
"Let the buyer beware." Just a small sampling of our experience: told a car was available at around 8 pm, hubby took the day off, when we arrived at 9 am the next day, nobody seemed to have a clue why we were there. It took about an hour to hear the car was not available. We were told we'd be called if it was sold that night before. Salesman wanted to show us a different model car than what we wanted. I asked the price and was told, "Don't worry about it." Repeatedly. I confronted him, and he just blew me off. Manager called and apologized to hubby, but I have my doubts that they had the car the day we called. Several other things seemed sketchy. Maybe they are just unorganized, but that switch to another car that we didn't want burned me up. My takeaway is: go to Gerard Toyota in New London -- customers will receive top notch service, whether they are buying a bigger or smaller car. Maybe the Balise staff needs to take a field trip to see how great customer service is done. If I could give zero stars, I would have.
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January 2024 by diona gomes
I had a great first time experience purchasing my Toyota RAV4. My salesperson was James Guy. He was very polite, personable and very knowledgeable. He took his job serious and made me feel very comfortable and confident in my purchase, no pressure added. My credit score was an issue but he advised me I had no worries. So if your looking for a new ride head to Balise Toyota of Warwick and check out my guy James!!
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January 2024 by ed m
Balise Subaru was my first and last stop on my journey for a new car. No other dealer came close to the selection and customer service I found at Balise. If you are in the market for a new car I would highly recommend setting up an appointment. If they do not have the trim you desire rest assure they will get it in a timely manner.
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January 2024 by Nick Patten
I was treated so respectfully by my salesman Jonathan and the manager Moe. They both made sure everything was easy every step of the way. I was given a fair deal with great transparency so when I worked with Farouk in the finance department there were no surprises. I've been leasing Toyota's for 18 years and this was the best experience I've ever had. Even at the end when Jonathan took me through the features of the car, genuinely wanting to make sure I understood everything. This has made me a devoted fan of Balise Toyota. My thanks to these professionals, Jonathan, Moe, and Farouk, for doing their jobs so well!
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January 2024 by Christian Yeremian
I had the pleasure of buying a new vehicle from Michael Essig. He is easy to communicate with and he answered every question I asked. He’s very professional and treated my family as his own. No sugar coating, all facts and good vibes
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January 2024 by Kalyn Amadon
I bought a vehicle from here five years ago and had a wonderful experience. I came in today to trade in and find a car that fits my lifestyle better than my current car; Kevin helped me out and within two hours I was driving out of their lot with my dream car and a lot of weight off my shoulders. Highly recommend!!
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January 2024 by Gretchen Proulx
My husband purchased a great used Tacoma last year, so when we saw a Jeep on line there, we went to check it out. We trust them and service is excellent. We didn’t end up with that Jeep (not exactly what we want) but we would certainly return for another vehicle.
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December 2023 by Jill Fisher
We had a great experience at Balise Toyota. Our salesperson, Jonathan, was extremely knowledgeable and kind. So excited that a Highlander Hybrid was on the lot. One week after having the new car, I noticed a scratch. When I went to the dealership to pick up the registration, Jonathan and the rest of the team worked to detail the car and get the scratch out. Phenomenal customer service! I would recommend both the dealership and Jonathan to anyone in the market to purchase a new vehicle. Thank you, Balise Toyota!!
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November 2023 by Gian Monteiro
Arondae was amazing to work with! Thoroughly explored all options with us and helped find what worked best for our situation after presenting many different choices. 10/10 recommend.
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November 2023 by Romeo M.
I could not be happier. Short story - The oil light kept flashing on during our trip from Pennsylvania to Providence. Tomorrow is Thanksgiving and we need to return home on Monday after Thanksgiving, so not a lot of hope to get repairs done on time. Ernie and the Balise Toyota team made it happen. They found all parts and got it done. We are free to enjoy our Thanksgiving holidays with family. Thank you so much. Romeo Martinez
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November 2023 by Dan Rucci
I purchased a new car last August and was misled on what I thought was a2900dollar deposit which they decided that it would go into service contract. When I approached them they said it would be canceled. After a month I went back and spoke to the manager Cathy and she said paperwork was not filed.She said she would take care of it.Called me and said the amount would come off the next loan payment. It didn't. They lie straight to your face. It takes a greedy evil person to do that.
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November 2023 by Kelly Boutin
I had a great experience at Balise Toyota in Warwick. The staff was very friendly and attentive. Jonathan listened to what I needed in my next vehicle and showed me appropriate options within my price range. Savant went out of his way to talk through my financial requirements and made sure I left with a situation I was comfortable with. Farokh was personable and clearly competent in his work. In general, I felt like I was working with authentic people who wanted to make sure I got what I needed.
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November 2023 by Connor M.
I recently visited Balise Toyota with the intention of possibly trading in my car and exploring new options. Unfortunately, my experience was far from pleasant. The sales team employed high-pressure tactics, including haggling and stopping me when I tried to leave without finalizing a deal. This was both uncomfortable and unprofessional.Moreover, their approach to trade-ins was disappointing. They offered me a value for my car that was significantly below the Kelley Blue Book trade-in values, which felt like a blatant lowball attempt. The sales tactics didn't stop there; I experienced what I can only describe as manipulative strategies, including gaslighting, which left me feeling frustrated and disrespected.In conclusion, I would strongly advise against purchasing a vehicle from Balise Toyota. The experience was so off-putting that I'd prefer to walk to my destinations rather than buy a car from them. The other reviews for Balise speak volumes, and my advice would be to consider visiting Tarbox Toyota instead, which is only a short drive away, and offers a more respectful car buying experience.
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October 2023 by Rory Merritt
I received an email that I could trade in my lease early and get the newer model of the same car for the same payment. I went to the dealer after making an appointment and negotiated down to this price. I was frustrated that I had to negotiate, given the email I received, but I understand that's part of the process. My new car wasn't available but would be delivered in a few weeks. On picking up the car about 3 weeks later, I was informed by the salesman that the price had gone up.Not only was I asked to put money down (I had negotiated zero down) but I would also have a higher payment. I was told a rebate that helped lower the price had expired. This is despite having a written agreement and having already made the first month's payment at the negotiated price. I found it incredibly insulting and dishonest. After about an hour, the dealer relented and let me drive away with the new car with the payments we had previously worked out.
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October 2023 by Stephano Avellap
I had the pleasure of being serviced by Kevin P. He was low keyed which made my experience better. No pressure, , answered my questions and above all he never pushed me into a high price vehicle. My choices, his sale. Kevin P deserves a 5 Star rating.That's the way it should be.Ditto to the finance managerThursday October 5, 2023, at night. He also deserves a 5 Star rating.
