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September 2023 by Curtis Kryla
Nice People are ALWAYS DILIGENT AND COURTEOUS TO THEIR CUSTOMERS WITH ANY ISSUES OF BANKING YOU NEED HELP WITH!! ALWAYS BUSY TRY NOT TO GET CRANKY WITH THE LOYAL STAFF THEY HAVE TO WAIT TOO WHEN THEY GO THE THE BANK!!!
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July 2023 by Joshua Evon
Long lines no tellers working. Only 1 teller working so a 2 minute banking transaction took 30 minutes. Staff was friendly and overwhelmed with customers.
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July 2023 by Rich Jones
Good service
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April 2023 by Lindsay S
Came here on a Friday to deposit and the drive up has no deposits available and the inside one didn’t work either. The parking lot is horrible to get in and out. Just go to the next one. not worth it. Waste of time
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October 2022 by Kathie Yarborough
Rather not
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March 2022 by Wlliam d Cunningham
It's a bank
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November 2021 by lori forlini
Very professional and kind people,make you feel like, you've known them for years! I would recommend that branch to everyone I know!!!
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July 2021 by james burns
Friendly tellers!!!!!
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June 2021 by i SABOTEUR
My wife and I share a joint account and I needed my own ATM card. I walked in to Citizens Bank West Shore Rd branch sat down for not even 5 minutes before I was helped. A wonderful associate named BRYAN JOHNSON came and got me and was very helpful. Not only was he fast and thorough but he was extremely polite and friendly. While he was getting me set up for my new card we talked a bit and in less than 10 minutes I had my ATM card in my hand. I would recommend this bank and this employee to anyone.
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March 2021 by Nikole Bermudez
They are absolutely rude. No need to tell at their clients when politely asking for help.
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February 2020 by Joseph Raso
In and out, usually no crowd or lines.
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June 2019 by Laura C.
This is the best branch of Citizens Bank I have ever dealt with. The branch manager is very knowledgeable, responsive, and always pleasant. I highly recommend doing your banking with them, whether it's personal or business banking.
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January 2018 by Perry J.
Citizens Bank should be avoided. Their fees are numerous and high, and they use dishonest trickery to get their customers to pay more fees. My experience is instructive: I had been a good customer for six years, but because of a confluence of events, PayPal pulled money out of my account right before three checks came in to clear. That was right before a holiday, and Citizens was closing early even though the day before the holiday was not a holiday in itself (they shouldn't have done that). As a consequence, I couldn't get money into the bank to cover the checks. The checks then came in to clear in the order of smallest to largest, and I should have been charged one $39 overdraft fee; but Citizens re-ordered the withdrawals from largest to smallest so that I was charged three fees. This is what I mean by "trickery". Only the greediest banks use tricks like that to raise money from their customers. If you are looking for a bank, you would be better off at a savings bank or credit union.
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December 2016 by Isa Veras
Not busy day... not that it would matter. Basically, I was not greeted nor thank at the end, but I gave the lady $20 bill so that she would give me $20 in quarters. She SLAMMED the 2 rolls of quarters on the counter. I even jumped a little. Damn girl long day?!!? SMH. Learn how to WORK with/for the public ðŸ˜
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April 2014 by tricia gelinas
If I could give them a zero I would. It was my birthday and a relative gave me a check from this lovely bank. I proceeded to go cash the check made out to me I went in the drive thru. I was asked to come in. I went in I was then told to cash a check frim their bank I needed to one pay 7 bucks or two open an account. Wait what this check is drawn on your bank with my name on thw check. The girl who was young. Kara I think her name is processed to talk back over and over at me. The young girl acted as if she was never taught manners. I told her NOT to talk back to me and this among other reasons I Would never become a Citizen bank memeber. The "manager" came over and said he heard it all and explained the BOA charges as well. And was very negatively talking to me. Dont ever go to citizen bank. They are d****
