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April 2025 by Jonathan Morales
Horrible customer service been calling since 9:10 nobody's picked up
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December 2024 by Mike Fic
The bank was pretty busy when I visited so it was a bit of a wait. The manager was helping out as a teller but was able to step away for a bit to meet with me in the office when he got a chance. He was very friendly and was able to help me with some changes to my bank account. He also informed me of other options if I wanted to change my account. He was very polite and kind.
The manager at the citizens bank near airport road had informed me their staff was busy and that there were more associates available at this branch which wasn't the case.
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September 2024 by ken ogara
Getting better
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July 2024 by Vanessa Moura
Just wondering if there’s a reason at least one or all of the atm’s are down and/or won’t let me take out cash every time I visit this branch? I’m here at least once a week. It’s a trend…otherwise, love it he humans here when I’m able to go inside!
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March 2024 by B L
Had to give it a 1 star to post. Saturday morning, waiting for a bank rep to help me. Been sitting here for 15 minutes now, while the only person who can help me has been talking on the phone. I would have called, but I would have been on hold for more than half an hour.
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January 2024 by Susan Bergeron
They have the best money!
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November 2023 by Brent
November 21'st 2023 laziest manager I've come across ever. Completely shutting the line down at 12:00 noon time so her ONE teller can take her special little break and refuses to step up for the remaining customers that were waiting in line. As if a manager is too good to cash a few checks and handle customers for 30 minutes.
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November 2023 by Bruce Schulbaum
I applied for a HELOC loan from Citizen's online. The process went smoothly and fast. The 2 representatives I dealt with were great. Once approved, I scheduled the closing at the Citizen's branch in Wilde's Corner (Warwick). Evan Melo conducted the closing and I can't say enough about his knowledge or professionalism. The online. I have had dozen's of mortgages and loans in the past 40 years and Citizen's Bank is amongst the best.
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November 2023 by Anthony Welchman
Very helpful tellers inside this location, very happy its the nearest one to my home , will defbe banking here all the time now ?
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October 2023 by Steve L
The customer service representative I dealt with was excellent. Had my issue fixed quickly, very understanding and efficient.
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July 2022 by Jason Kuyoth
Only had one drive-thru teller the rest is automated and they were very very slow
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May 2022 by Stepf D
Manager has no customer service skills. Screaming at a customer in front of other customers or in general is not professional
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May 2022 by Bunny Man
Female tellers are rude to the people who are on security I yelled at the one with the black hair and the blonde hair girl need to find a better job or I will continually yell at them in front of all the customers that come in. girls working here are all Karen's.
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July 2021 by Cindy Fera
Driveway not big enough for two cars, curb not marked!
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March 2021 by Donald Charland
Not happy with citizens policy on having an account just to exchange dollars for change. Went to receive quarters for dollars was told that I would need to have an account to receive this type of transaction. What is up with this policy. I extremely do not understand this matter at all.
