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January 2024 by Susan Bergeron
They have the best money!
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November 2023 by Brent
November 21'st 2023 laziest manager I've come across ever. Completely shutting the line down at 12:00 noon time so her ONE teller can take her special little break and refuses to step up for the remaining customers that were waiting in line. As if a manager is too good to cash a few checks and handle customers for 30 minutes.
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November 2023 by Bruce Schulbaum
I applied for a HELOC loan from Citizen's online. The process went smoothly and fast. The 2 representatives I dealt with were great. Once approved, I scheduled the closing at the Citizen's branch in Wilde's Corner (Warwick). Evan Melo conducted the closing and I can't say enough about his knowledge or professionalism. The online. I have had dozen's of mortgages and loans in the past 40 years and Citizen's Bank is amongst the best.
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November 2023 by Anthony Welchman
Very helpful tellers inside this location, very happy its the nearest one to my home , will defbe banking here all the time now ?
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October 2023 by Steve L
The customer service representative I dealt with was excellent. Had my issue fixed quickly, very understanding and efficient.
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July 2022 by Jason Kuyoth
Only had one drive-thru teller the rest is automated and they were very very slow
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May 2022 by Stepf D
Manager has no customer service skills. Screaming at a customer in front of other customers or in general is not professional
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May 2022 by Bunny Man
Female tellers are rude to the people who are on security I yelled at the one with the black hair and the blonde hair girl need to find a better job or I will continually yell at them in front of all the customers that come in. girls working here are all Karen's.
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July 2021 by Cindy Fera
Driveway not big enough for two cars, curb not marked!
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March 2021 by Donald Charland
Not happy with citizens policy on having an account just to exchange dollars for change. Went to receive quarters for dollars was told that I would need to have an account to receive this type of transaction. What is up with this policy. I extremely do not understand this matter at all.
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November 2020 by Andrew Celani
Evan helped me set up a college saver fund for my god daughter and I was very impressed with his knowledge and helpfulness. He answered all my questions, compared and contrasted all the different options, and helped me settle on which one would be best for our family. Thanks again Evan.
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January 2020 by Elizabeth Gannon
Called today, needed customer service, spoke to Lynn. Didn't even finish what I was saying before she referred me to an 800#. When I asked for the branch manager, she informed that she was the only one. She was extremely rude and disrespectful and was speaking over me as I tried to explain my needs. I then hung up, called Citizens at Stop & Shop where my issue was resolved in less than 3 minutes. Seriously, terrible customer service at strawberry field road.
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August 2019 by michael pete
Great people
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April 2019 by Jj M.
I gone too this bank numerous times, and everytime i have gone somthing wrong with there atms, don't waste your time go too a different one
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February 2018 by Perry J.
Citizens Bank should be avoided. Their fees are numerous and high, and they use dishonest trickery to get their customers to pay more fees. My experience is instructive: I had been a good customer for six years, but because of a confluence of events, PayPal pulled money out of my account right before three checks came in to clear. That was right before a holiday, and Citizens was closing early even though the day before the holiday was not a holiday in itself (they shouldn't have done that). As a consequence, I couldn't get money into the bank to cover the checks. The checks then came in to clear in the order of smallest to largest, and I should have been charged one $39 overdraft fee; but Citizens re-ordered the withdrawals from largest to smallest so that I was charged three fees. This is what I mean by "trickery". Only the greediest banks use tricks like that to raise money from their customers. If you are looking for a bank, you would be better off at a savings bank or credit union.
