-
January 2024 by Derek hodges
I found what I was looking for in the store however I felt pushed to buy something and 3 people that worked there were hounding me while I was looking around. I almost left without buying anything because I hate being watched, pushed, hounded. Come to find out it seems that the sales people get commission which is why they were acting this way. In my opinion, that is bad business in a little store with 3 sales people and very little people coming in. Makes me not want to go back there in the future. Sales people in that place shouldn't work off of commission.
-
January 2024 by MaryBeth Sosa
I needed to exchange a helmet I bought online. Staff was friendly, helpful, accommodating, and went out of their way to help us find the perfect fit. We will definitely be returning for further products.
-
December 2023 by Dave Piemattei sr
I purchased a gift card for my wife at Cycle Gear in order for her to pick out a pair of heated 12volt riding gloves. (My Xmas gift to her)When we arrived at the Warwick RI store we couldn’t find them in the glove section. Lo and behold they are on a wall separate from the other gloves. Thanks to Amber who pointed us in the right direction we found a pair that she liked and that fit. Amber then worked with us to make sure we had all the necessary adapters and cables to hook up the new gloves to my wife’s bike. Amber opened the packages which allowed me to look at everything and confirm they would plug right into what is already wired on the bike. Amber went above and beyond to also get us the Xmas discounts on everything we purchased. We had such a great time talking with her and truly appreciate all the help she provided, I just can’t say enough about the customer service she provided us. Highly recommend to anyone looking for motorcycle gear to check out Cycle Gear in Warwick RI, the store may be a little small from the outside but they have a lot of accessories to offer.
-
December 2023 by Paul Bibeault
I recently purchased a Shoie helmet and a Sena mesh Bluetooth for the helmet. The person who helped me was awesome. Not only did he help me with picking the right helmet, he also installed the Bluetooth unit in the helmet.Great experience and would highly recommend anyone shopping for motorcycle gear to shop there.
-
December 2023 by John T.
I paid almost $300 them change my tire only to recieve it with a slow leak. I purchased a new tire and tube, after mis-quoting the cost and up-charging me for a more expensive tube a week after I dropped it off. It also wasn't until after I purchased the tire that they told me I wasn't eligible for insurance because it was tubed. I installed the tire on my bike to find that it loses an average of 12 psi per week. Called the store and told them the issue they said they are not responsible. Not only is this dangerous and irresponsible but a total scam. Don't waste your money here.
-
November 2023 by shawn mclarney
Cycle gear was great as usual! I called ahead to see if they had two ramps and they help both for me till I could get down there the next day. They even helped me load them into the truck! Thanks CG!
-
November 2023 by Jacey
Called to ask if they had a tool to remove my front tire, checked and they did not, but called me back after 5 minutes finding a different brand, had a ton of questions about helmet and suits since I’m looking to buy one, my first time in the shop and legit have everything o asked about with additional information making me choose another helmet because it’s lighter more aerodynamic. The expertise was top notch. I will be back for a new k6 helmet and one piece sedici suit
-
November 2023 by Jordan kelvington
Great customer service! The guy I talked to had a ton of knowledge on everything in the store and helped me pick out a nice jacket I wanted for a decent price. Very easy to spend a lot of money in there.
-
November 2023 by Kit Mayers
The staff we're very helpful and very knowledgeable about the products. They were also courteous and respectful. A very pleasant experience. Also found exactly what we were looking for!
-
August 2023 by Gwendolyn Janssen
I came to this location because of the positive reviews and I was so grateful to be given the same wonderful experience that others rave about. As a new rider and a woman it can be intimidating to go into a place like this but right away Amber greeted me, asked if I needed help, and was so receptive, patient, and above and beyond helpful when I explained my situation and asked for assistance finding a full set of gear. Amber worked with me for over an hour and a half to ensure that I left with what I needed and she placed an order for anything that wasn’t in stock today. I will definitely be coming back to Cycle Gear for all of my riding needs because of how awesome my experience was today. Thank you Amber!!!
-
August 2023 by Maguire’s Bar and Grill
Customer service as it should be….As a new rider, I needed advice on gear, especially helmets. Anthony in the Warwick Rhode Island store was great. He spent time with me. He got me into the perfect fit. He found the helmet that was just right for me. He had fantastic suggestions on jackets, gloves, pants and everything else I would need. He took time to locate items that were out of stock. He provided exemplary service. If you are a new rider who needs advice or someone with experience who wants to be treated right, go see Anthony.
-
August 2023 by JRod Vlogs
All employees were very helpful. I just got into motorcycles and was looking for my first helmet, cycle gear was the first store I went to. They got TONS of helmets to choose from, all different kinds of apparel and gear. Employees explained to me how the helmet should fit and helped me find my size and I felt no judgement or anything. Really friendly store and willing to help others for sure! They even had handlebars behind the counter so you could test the fit on gloves! This store was awesome and I will definitely be going back in the future to do more business! Thank you Cycle Gear.
-
August 2023 by Alex Pacheco
Customized customer service depending on experience, and personality! Great place to ask questions about your bike (oil type, etc) or just buy some new gear! They offer discounts on their own brands with a subscription as well which comes in handy for repeat shoppers!
-
August 2023 by tyler bingham
There was a gentleman with blonde hair that helped me out (can’t remember his name) but he was the best! Helped me break down what helmet would work best for my style of riding. Appreciate his help and his patience! Great employee!
-
July 2023 by Dominator Mods
Went in for just a jacket and walked out with an x15 packtalk edge jacket and some oddball things using the Sunbit flexible payment plan. Knowledgeable staff who are super friendly and even tolerated my gremlins. The store was one of the cleanest and organized I've seen in a long time as well.