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June 2024 by Brian Leite
Stay far away. I have never posted poor reviews online…particularly for a small, family owned business but I’m blown away by the lack of customer service…or any form of communication whatsoever. My project (replace, hang 2 new TVs, sound, programming, etc) was initiated in December. They charged $250 for the initial consult, promising that half would be applied to the cost of the project if I proceeded (which was not true). They ordered the TVs and other equipment (which included their margin) and had it all delivered to the house. It sat there until they got down to install in late February through late March. During this time all communication was initiated by me (they had no solid scheduling system and I had to repeatedly badger them to get down to finish the job). The worst part is that the wrong speakers were ordered, so the plan was to have them come down and finish that last part of the job when the correct ones arrived. They never arrived and my requests for the status were ignored. I therefore asked them to just refund the few hundred dollars for the speakers and associated hardware and call it a day (mind you that we are now in April/May). I’ve received zero responses after texting and calling once per week for 2 months…apparently they decided to just pocket that money and ignore me (it is now late June).
The work they actually did perform was decent…my issue is the repeated delays, the unbelievable lack of any communication, and the fact they have now effectively stolen from me. You are better off with the Geek Squad…a hell of a lot cheaper and at least they will show up and take your calls/texts.
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July 2022 by Tom Lyons
Rip off! They still have my money after 3 months, no work done, no refund, no response to repeated calls. Just excuses and vacations. Stay away you will lose your money.
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December 2021 by Kaylen Duquette
We hired Federal Hill Home Theaters to finish installing a surround sound system in our living room. The previous owners of the home had a system installed, so the speakers were already in the wall and there were a mess of wires everywhere. We are not people who know much about sound systems, and Matthew and Rachel did an excellent job walking us through every step of the way! They made sure we understood all our options at varying price points and in no way pressured us to spend more than we needed to... which is nice when you have no idea what you are doing! They were both professional, knowledgeable, patient with all our questions, and very clean! They were so respectful of our house and not only cleaned up after the installation but also did a great job managing all our wires from various gaming systems, so our entertainment center looks much neater. They took so much time to teach us how to use everything and were helpful even after installation and final payment when we had a few more questions. I would highly recommend the Federal Hill Home Theaters team!
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November 2021 by Albert Addessi
Just installed a Radio Upgrade At Xspot Archery Great service
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June 2021 by Doug Williams
Thanks FHHT! 5 stars. Superior customer service. Open communication. Efficient, on time, very kind... There is something to be said about how Good FHHT is. So I'll say it. Simply put they are the best. The entire experience from begining to end was astronomically professional and that's why they will always have my business. Patient, humble and kind, on time, willing to discus system arrangement, or system architecture whatever you prefer calling it. Very good experience. I feel very comfortable recommending them to a lot of friends and neighbors that are not completely up to speed with tech. To make their entertainment systems the best they can be. Thanks FHHT, we'll be in touch in the future thanks, exceptionally well done. -Doug
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May 2021 by Theresita Eltz
Absolutely the best in the business! Great people withgreat customer service! They will help you get whatever you are looking for, for your home or business! I had them install everything at both!
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April 2021 by Alyssa D.
Experienced. Skilled. Professional. Small local business with only one crew so you might be waiting a while for an appointment like we did. But they did an awesome job mounting our tv over the fireplace and installing the power bridge wiring! Thanks FHHT!
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April 2021 by Robert Bourne
These guys are the best! Professional, friendly, trustworthy and I could continue to go on. We love Matt & Rachel. Highly recommend. They were clean, left no less behind and most importantly.... everything was level and completed neatly as if no one was there except we now have 3 big tvs were there were none or small ones. Thanks again guys. See you soon
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February 2021 by Kaylen Quintin
We hired Federal Hill Home Theaters to finish installing a surround sound system in our living room. The previous owners of the home had a system installed, so the speakers were already in the wall and there were a mess of wires everywhere. We are not people who know much about sound systems, and Matthew and Rachel did an excellent job walking us through every step of the way! They made sure we understood all our options at varying price points and in no way pressured us to spend more than we needed to... which is nice when you have no idea what you are doing! They were both professional, knowledgeable, patient with all our questions, and very clean! They were so respectful of our house and not only cleaned up after the installation but also did a great job managing all our wires from various gaming systems, so our entertainment center looks much neater. They took so much time to teach us how to use everything and were helpful even after installation and final payment when we had a few more questions. I would highly recommend the Federal Hill Home Theaters team!
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January 2021 by Denissa Chris Artegian
Great family owned business, organized, clean, friendly,knowledgeable and most importantly professional. I highly them.
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November 2020 by Joshua Howard
Highly recommend! Great prices and great contactless delivery due to circumstances!!!
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November 2020 by Kelvin Dominguez
Had a great experience today visiting the demo room and speaking with Matthew. As a first timer looking for the best option for me I did not feel rushed (I was there for almost 2 hrs) nor pushed to a certain product while I pondered and asked many questions. Something I certainly didnt feel from the "big box" retailers.He gave me what i felt was genuine non sales opinions and answers. First impressions do go a long way and i was certainly impressed with the interaction and experience overall. Seems like i found my home audio installers.
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September 2020 by Alex C
We chose FHHT as an authorized installer of our products for their professionalism, knowledge, and honesty. Matt and the team are a pleasure to work with and know that they will do a great job representing and installing TDG Audio and Vanguard Dynamics products to provide the best acoustic experience for home owners.
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September 2020 by Brittany Gagne
Matt & Rachel are friendly, professional and knowledgeable, always willing to do what they can to help.
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August 2020 by Douglas Hartwell Williams, Jr.
Thanks FHHT! 5 stars. Superior customer service. Open communication. Efficient, on time, very kind... There is something to be said about how Good FHHT is. So I'll say it. Simply put they are the best. The entire experience from begining to end was astronomically professional and that's why they will always have my business. Patient, humble and kind, on time, willing to discus system arrangement, or system architecture whatever you prefer calling it. Very good experience. I feel very comfortable recommending them to a lot of friends and neighbors that are not completely up to speed with tech. To make their entertainment systems the best they can be. Thanks FHHT, we'll be in touch in the future thanks, exceptionally well done. -Doug
