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March 2024 by Ana Matteson
Pricy but very professional
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March 2024 by Julia Murray
Permanently closed without warning before I showed up to return my vehicle. Highly irresponsible business.
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February 2024 by don smith
We had a good experience. Got out of there with the car we expected.
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December 2023 by Yasmin Wakstein
As a returning customer, we can say the car was not maintained as we would expect from Hertz. Both the exterior and interior were not clean. And the stuff was not welcoming and pleasant as we were used to around the world.Very disappointing.
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December 2023 by Barbara Richard
Quick, friendly service. Great price. Got the car I reserved.
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September 2023 by Evan Vaughan
Inept staff, absolute nightmare working with this branch. Will never use hertz again unfortunately. Terrible experience with customer service as well. I would recommend using the airport enterprise instead. Nice guys
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August 2023 by Joseph Puglise
Seems to be an ongoing scam there. Made a reservation for a Tesla(cheapest option) and when I arrived to pick it up they gave me a gas vehicle which was more expensive.
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August 2023 by Jennifer M.
Rob the manager was very helpful and saved our vehicle even though we had struggles. He upgrade our large family to a Ford Edge with all of the bells and whistles. I wish it was more clear that this Hertz is not connected to the airport - we walked the skywalk (felt like miles) to Hertz at Airport only to find that this Hertz is off airport. Had to take a lift to get there and got our steps in walking back through the skywalk.
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June 2023 by I believe what i know
Place is a complete joke they literally called us in the morning to verify if we was coming to pick up the car . take a lyft all the way over there and they gave away the car telling me that I can get a different one from the airport "maybe" later but it will be significantly more expensive... literally strongly dislike this place waste of time and money I do not recommend this place to anybody... I'm so heated
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June 2023 by Paperboy
Outrageously unprofessional went to go pick up a car that I reserved I get off my plane and they do not have it I was stuck stranded for hours this place needs to be shut down immediately
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June 2023 by marquis lopez
This place is absolutely despicable totally unorganized and a waste of time and money do yourself a favor and never rent from here...
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June 2023 by Jason Rivera
This place is so slow and they do not have any good cars and is weird because they are close to the aiport and they have another location there so they have more cars there if you come here come be patient because they will take long to get you out the doors
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January 2023 by Jeff J.
Horrendous customer service, and service in general. Reserved a car, and was given a runaround about how they didn't have one. When they magically found one, they then told me that I had to use a credit card. I informed then that I didn't have enough left for the transaction on my card (with the deposit). He (Robert) then went on a self righteous rant about how I should've read the fine print. To say he talked down to me is a polite under-estimation. I said fine, nvm I'll go elsewhere. At no point did he advise me that I had to call a 1800 number to cancel the reservation or they were gonna charge me (on the debit card they said they couldn't use) when calling back, he proceeded to call me a liar multiple times and told me to call the 1800 number and tell them my "made up story" and see if that helps. Anyway, Enterprise was friendly and helpful, go there.
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December 2022 by Kiki Martin
Rob provided great customer service . He went above and beyond to help us in a difficult time.Thank you Rob your awesome.
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July 2022 by Krysten O.
Absolute worst customer service, do not recommend. I would give 0 stars if possible Enterprise is a better option, Ill explain why: I placed my reservation well in advance of a trip out of state for the weekend. I expected to pick up my car as scheduled and return it as scheduled. The issues started from the very beginning, we had a hard time finding the location and called to verify. We were for some reason referred to the address on post road (which was closed). After calling back to get the right location, we finally got in the rental car and began to leave. But even this became an issue! The staff insisted we could not leave even tho we had the car listed on our reservation. After some back and forth and fixing their own mistake, we left and drove home. Unfortunately, the next morning, day of our trip we noticed the breaks were squeaking (in addition to dirty interior). Frustrated we called and politely asked for an exchange. After confirming they could assist us w a swap we return to the pick up location to be told they did not have a proper replacement to meet our needs. Despite requests to contact alternate Hertz locations they brushed us off by saying only we could contact the 1800 number. Not accepting our request to help us get in touch w someone to help. Overall horrible experience, DO NOT rent from this place unless you want a headache and huge set back on your trip.
