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November 2025 by Carly McCulloch
Could not be more impressed with Jake Kaplan's Jaguar! Devin Debarros went above and beyond to provide the best customer service possible.
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November 2025 by Daniel Cohen
I’ve been a customer since 2014. Service department is very good. Bernie is my service advisor, she is efficient, professional and very pleasant. Work has always been completed in a timely fashion with attention to detail Excellent experience overall.
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October 2025 by PS 401
Always reliable for service experience going on few years now. Thanks Mike Coccoli and his team.
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July 2025 by Anonymous Unknown
When I Googled to find the nearest Jaguar dealer Jake Kaplan came up as the only Jaguar dealership in Rhode Island, so I went there, but they stopped selling Jaguars several months ago and still have that huge Jaguar sign up out front. Very disappointing .....they should take down the sign and take down the listing if they're not selling Jaguars.
They seem like nice enough people when I talk to the staff there, but they are misrepresenting things to the public, and wasted my time and a trip down there
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March 2025 by Matt Saulino
Mike Hiraldo, Paul Martineau, Glen Spardello and the rest of the sales staff have become part of my great extended family. Sixth JLR vehicle was recently purchased from them at Jake Kaplans. Thanks for another excellent experience. 100% satisfaction. I can’t forget Lori Slapikas, Mike Coccolli, Luc Forge and the rest of the service department. Their patience and expertise goes above and beyond at all times. Thank you.
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February 2025 by David Abend
Mike Hiraldo- salesman. Amazingly nice person. I never actually met him in person as I was shopping and comparing F-Pace SUV's- I was almost 90% committed to doing business w/ him across state lines when another rare situation arose and I renegged, calling him to disengage and purchasing the other. Instead of being upset,, insulted or angry, he was most complimentary and was very professional, discussing the differences. I told him I was blown away by this and that should I trade in within a few years, His dealership and through his guidance, I will seek. Jake Kaplan hired a gem of a nice guy. Definitely will go back.
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January 2025 by Bill Mohler
I have bought a lot of cars in my life and I have to say that Brian Chevalier is the best person I have ever dealt with. He was responsive, thoughtful, and a true professional. It is because of him that I flew from Maryland all the way to Rhode Island to buy the Jaguar he was showing me. Simply outstanding!
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December 2024 by Aram Osipyan
This is the best dealership that we have ever experienced. Caron was very professional, quick and helpful with our car purchase. Shannon was also very helpful, giving a great deal with one of their vehicles.
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November 2024 by Meg Luby
Wow! These guys have really gone down hill. When I bought my car they were so polite and caring. I bought my car back for repairs and they were rude, condescending and waaaaayyyy overpriced. I like my car and considered buying a new Range Rover but think I will shop another brand to not deal with their service folks.
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September 2024 by Kristen Goins
My SVR is going in for routine maintenance, new tires and alignment. This will be several thousand dollars in maintenance. Because of an issue the dealership is having with Progressive Insurance, which is who I use, they will not provide a loaner vehicle. Completely ridiculous in my opinion and I’m looking forward to my next new vehicle - which will not come from Jake Kaplans.
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September 2024 by Giane Reagan
Brian was great! Fast and easy!
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September 2024 by Andrea Macrina
Jake Kaplan’s Jaguar Warwick is hands-down the BEST dealer around. Well informed and knowledgeable staff who put the customers needs first and foremost. Honest and reliable.
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July 2024 by Denise Normandin
I do not normally write reviews and if I have ever it’s because the service was amazing. Unfortunately I can not say that about Jake Kaplan Ranger Rover dealership. Over the course of the year I’ve spent a ridiculous amount of money on repairs it was one thing after another. And you would think that they would get it right. Nope they never did. It was one excuse after another. Range Rover has been the worse vehicle I have owned. It’s sad. Beautiful cars that see more of the service shop than the highway. The stress with dealing with one problem after another is not worth it. Don’t spend your money buying a Range Rover and definitely go buy anything from this dealership. They will always get their money back with all the service fees and problems.
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July 2024 by MRL
I've got a newish Jaguar sitting in my driveway That is not drivable because Kaplan won't accept my extended warranty. And since they are the only Jaguar dealerships within 100 miles of me, I don't have a choice but to let it sit until I can come up with approximately $7,000 to fix it. Transmission seems to be messed up (with less than 30K miles on it). And this is within 2 weeks of it's yearly service. Bottom line is don't buy a Jaguar in MA or you will be gouged to get it serviced or repaired by these folks
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July 2024 by Q Neal
Hey i own a jaguar They overcharge a don’t clearly go over the diagnostic with the customer, also very inconvenient take a month or two before you can have your car serviced. They only do cars that was brought from them a they don’t take no outside warranty’s like car shield etc. Experience was 1/10
