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December 2023 by R & B Falcon
Kent DME did suffer from being understaffed for a while.BUT !!! They are back to being a great DME company.I visited to resolve a few issues and Corinne took care of EVERYTHING. It wasn't easy to find what I needed but she wouldn't quit until she found what I needed and took care of me. They are able to answer the phone more often and are adding another customer service person soon. The respiratory therapist are genuine wonderful professionals with great personalities.I will be recommending them to everyone.
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November 2023 by Charles Grover
They have been great to us for my mother's medical supplies
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October 2023 by David “Dave” Gordon
They have someone who answers phone calls and says "please hold". I think she is the only one who works there.
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August 2023 by Belky Toribio
How much education is lacking in this place, I arrived with my son (of legal age), I rang the bell at the window, there was a person from behind sitting at his computer, and he didn't even look at us out of ethics, he remained silent, after a while a person came out Mrs. didn't even say hello, with a "dry" face, with her attitude of "they called her that she was ready"? And he entered, then he called me through the window, to give me my order. I wonder what they think that one is “asking”, that this is a favor? What bad customer service. Invest in courses where the priority is the patients who go there, I am sorry for those who arrive with some affliction due to such a lack of empathy.
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August 2023 by Joann Benjamin
Called last week and they never contacted my Dr for a new scrip and yet they said they would. Called Dr today and they said they never heard from them until just before my call. I had just called again and got bold about it. So then they called. Very poor customer service. Used to be good, not anymore
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August 2023 by Peter Willey
Told I would have to wait 6 months for a machine. They didn't have much in stock,hoses or nose pillows either. They will not be getting my business in the future. Waited a hour for 1 item.
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July 2023 by steve mello
not as helpful as other companies findingproducts for me. if I didn't have to use them I wouldn't.
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May 2023 by James Dorsey
Terrible customer service
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February 2023 by Donna Anderson
Awful customer service and delivery. If you ever have an issue wondering where your stuff is don't bother calling or leaving a message. They don't call back! For this type of business they need more care for the customer. Find another place quick
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February 2023 by Karen Valletta
Customer service has been terrible over the past 3-6 months.
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January 2023 by Typical Nathan
Don’t call you back. Don’t waste your time.
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November 2022 by Keely Montella
Monthly my husband has an issue. Don’t leave a message they are overwhelmed and have no time to return call. For a medical supply company a shame. People ordering supply’s is not like ordering a pizza they need these items to function properly. I give a 2-3 at best. I know there is one women there that is on board with all
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November 2022 by Lucas Bilodeau
Called them the day before coming here to ask if they had knee scooters, they told me yes (while being rude to me on the phone) and I come here the next day and they don't have them. Missed a class to come here and wasted a gallon of gas. Never recommending this place to anyone I know.
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November 2021 by vicki bevilacqua
My husband is on Oxygen 24/7Kent Home Medical treats us very wellWhenever We call to let them know his needs.The staff are super friendly and upbeat on the phone. Delivery is prompt and the people who deliver the tanks are awesome. Always courteous always professional. I would recommend them highly. Vicki B
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November 2020 by david bailey
I get my oxygen there
