Macy’s, a historic and well-known department store established in 1858, is recognized for its wide selection of fashion, housewares, gifts, and furniture. With over 740 stores nationwide and an online presence, Macy’s aims to offer a first-class shopping experience. The Rogue Valley Mall location features top brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis, providing customers with a variety of clothing, shoes, and accessories. Customer reviews highlight the store’s friendly and helpful staff, especially in the women’s and jewelry departments. Employees like Lisa and Rebecca are praised for their kindness, professionalism, and willingness to assist customers with returns, purchases, and inquiries. Rebecca, in particular, is commended for her calm and professional demeanor, even in difficult situations involving race-related misunderstandings, demonstrating Macy’s staff’s commitment to respectful service. However, there are some concerns about staffing levels, especially on busy days. Customers note a lack of staff at the customer service desk and in the dress department during peak times, leading to long lines and waiting issues. Suggestions include increasing staff during high-traffic seasons and improving store layout, such as enlarging dressing rooms in the women’s section and providing seating for elderly shoppers. Overall, Macy’s offers a wide range of products supported by dedicated staff, with a reputation for good customer service, especially in the men's and jewelry departments. Despite some staffing challenges, the store continues to serve as a popular shopping destination for fashion, gifts, and home essentials.
As many have already mentioned, James in the Men’s Department does phenomenal work. He helped me build a cocktail party outfit from scratch and gave me the time and attention that is practically nonexistent at most department stores these days. I really appreciated his assistance. An easy 5-star review.
July 2024
The woman working at Lancôme is endearing and helpful. She maintained her composure and poise at the end of the night when running into an exchange issue. She’s the best! and beyond beautiful
July 2024
Lisa gave the best customer service in the woman's dept. Thank you Lisa for showing us kindness and being so helpful.
