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October 2025 by shelby z
I went there to exchange my ring, right off the bat the manger Tracy was extremely rude to me. But it was shocking how bad a “manger” customer service was. I didn’t get a “Hi, how are you?” or anything she started immediately telling me things i did wrong.
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September 2025 by Kendall
The manager named Tracie helped me today and was very rude. I went to go exchange my bracelet today that I had bought a protection plan for, and she was miserable. The particular bracelet is a charm bracelet with a ball that slides up and down to hold it on… Which the ball coming loose and not holding up well is a common problem with the bracelet. She didn’t ask me if I wear it in the shower or to sleep (which I do not, I am always careful to remove my jewelry before anything) she TOLD me that I did this I did that wrong, it’s just not the way you speak to a customer. I did not particularly enjoy the interaction as it felt accusatory rather than me being valued and heard as a customer.
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July 2025 by Abby
Yesterday a friend and I went into this store to exchange a ring that she had just gotten less then 2 weeks ago for her birthday. The manager was very quick to dismiss us because there was “scuffing” on the ring. I personally knew she had barely worn the ring because it was too large so to be dismissed so quickly was very rude. If your rings can get scuffed that quickly, the quality isn’t what I thought it would be.
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July 2025 by kae
felt very rushed by the sales associate for my initial purchases. Wore out one of the new rings for a day and realized it was too big and set aside, i brought it back within 2 weeks and it was already “too scuffed” to be exchanged for a smaller size!! Seems poor quality to be getting scuffed so quickly
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March 2025 by Amy Levesque
Most employees that I’ve encountered have been uninterested in helping customers, and one employee that helped me tonight tried to upsell me after I said no. She was a shark. I prefer the Providence Place Mall location. I’ve never been impressed with the Warwick location.
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February 2025 by Caitie
I walked in last night to get some paw print dog charms and all the employees were sweet and helpful. One even offered to polish my bracelets and beads. Super respectful and kind. I appreciate it!
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February 2025 by Chloe Wright
The elderly manager was extremely rude. I took my business elsewhere.
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February 2025 by lindsay thompson
For such a pretty store the customer service is very ugly!!!!The elderly woman that appears to be in charge is very rude! Definitely paying for the shipping next time lol !!
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September 2024 by Mecha
Today, I had a bizarre experience at this store. My son and I were looking for earrings for his friend, but the service was unhelpful. The salesperson, Vanessa, seemed apathetic and didn't offer much assistance.
At the checkout, Vanessa asked if I wanted to buy a warranty, this was the most animated she had been since we walked in. I agreed and asked if the warranty information would be printed on the receipt. She said it would be attached to my email. I explained that it was a gift and asked how the recipient would receive the warranty information. The salesperson suggested I provide the recipient's email and phone number, which I found surprising. Why would I need to give someone else's information to get a warranty? I decided to forget about it and expressed my frustration that Pandora wouldn't honor its products without an email address.
Then, what I believe was the manager, intervened and explained that it wasn't that they wouldn't stand behind their products, but they needed an email to link the purchase to. I asked how the recipient would be informed about the warranty, and she showed me a brochure - This was exactly what I had inquired about - how would the gift recipient be made aware of the warranty? But instead, we spent several minutes going back and forth about email addresses and being treated like I was asking an absurd question and was too stupid to understand the answer.
After completing the purchase, Vanessa handed over the bag without saying anything. I sarcastically said have a good day and I left feeling disappointed with the experience and will not shop there again. I'd rather buy online than deal with unhelpful staff at a physical store.
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September 2024 by SheriLynn
Today, I had a bizarre experience at this store. My son and I were looking for earrings for his friend, but the service was unhelpful. The salesperson, Vanessa, seemed apathetic and didn't offer much assistance.
At the checkout, Vanessa asked if I wanted to buy a warranty, this was the most animated she had been since we walked in. I agreed and asked if the warranty information would be printed on the receipt. She said it would be attached to my email. I explained that it was a gift and asked how the recipient would receive the warranty information. The salesperson suggested I provide the recipient's email and phone number, which I found surprising. Why would I need to give someone else's information to get a warranty? I decided to forget about it and expressed my frustration that Pandora wouldn't honor its products without an email address.
Then, what I believe was the manager, intervened and explained that it wasn't that they wouldn't stand behind their products, but they needed an email to link the purchase to. I asked how the recipient would be informed about the warranty, and she showed me a brochure - This was exactly what I had inquired about - how would the gift recipient be made aware of the warranty? But instead, we spent several minutes going back and forth about email addresses and being treated like I was asking an absurd question and was too stupid to understand the answer.
After completing the purchase, Vanessa handed over the bag without saying anything. I sarcastically said have a good day and I left feeling disappointed with the experience and will not shop there again. I'd rather buy online than deal with unhelpful staff at a physical store.
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July 2024 by brianna arnold
bought my best friend a ring there for her birthday, after wearing the ring for less than week the ring stabbed her in her finger , causing her to draw blood. she then felt faint. will never be buying jewelry here again. also tarnished.
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July 2024 by Bri Arnold
rude manager and rude associates. will not be spending money here anymore. cheap jewelry scratched in two days and they won’t accept returns.
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February 2024 by Taylor Palermo
I visited the warwick mall location and the associate who worked with me was SO helpful. I wish I had gotten her name but she helped me find an affordable silver chain that was good quality for a good price and she made my search so easy!! Super thankful for her.
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January 2024 by Spencer Uguccioni
I went into Pandora in Warwick RI to shop for a gift. I was "helped" by associate Vanessa. I received a horrible customer experience. Vanessa seemed bothered to be helping us and was not engaged in the transaction at all. When we were asking for options and varieties she was not assisting us or listening. When we were looking for options and asking to see multiple charms and bracelet sizes she would barely bring anything out and was seemingly rushing the shopping experience. Any questions asked were met with a cross and angry attitude and we were usually not provided with an answer.
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December 2023 by sergio flores
Great store,Great and respectful employees clean environment!I don’t know why there’s so many bad ratings and complaints Customers don’t understand that they are trying their best to put there 100% to you and satisfy everyones needs while buying a productif only people took into consideration what they would feel like dealing with allot of people everyday and trying to sell a product then these ratings would be 100% different5 STARS OVERALL⭐️If you don’t like there’s service they provide for you leave! And call it a day
