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February 2024 by Alyssa Lima
Terrible experience with Petco. I have brought my 1year old samoyed for grooming at this location multiple times without issue, although my last visit was absolutely disgraceful. I booked a wash and cut in addition to a shed release package as my dog is shedding his coat. Upon arriving the staff were extremely rude and judgmental, insisting that my dog needs to be brushed daily (he is brushed regularly and is a very fluffy boy) and treated me as if my dog was neglected due to the appearance of his fur, which falls in clumps during shedding. I disregarded the comments and body language and was told his groom would take 3-4 hours, which I expected. I received a call from Petco roughly 2.5 hours later, telling me that the staff were unable to perform his groom as my dog was “squirming” and displayed aggressive behavior. My dog has never displayed any type of aggression (biting, nipping, growling etc.) and is social with everyone, including strangers. Upon arriving to pick my dog up, staff were obnoxiously rude stating that my dog needs “extensive” training in order to “function in society”. Furthermore, staff stated that my dog is anxious, which he can be at times and receives medication as needed, however was not provided medication due to Petco’s policy stating that dogs cannot be groomed if medicated. Due to his unmedicated anxiety at the time of service, I was told that Petco would not groom him in the future. My dog was visibly shaken and cowering when I arrived to pick him up, which was not a regular response for him. Upon seeing me, he became visibly excited and urinated on the ground, which is also not his normal behavior, however, staff stated that “normal” dogs do not urinate when excited or scared. While looking at him with disgust, it was stated that “he can’t even control his bladder.” Additionally, I was charged $100 for a groom that was not performed. I have never had an experience like this in my years of being a Petco customer. My dog has been groomed and even happily photographed afterwards, without issue. I will never visit this location or Petco in general, ever again.
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January 2024 by Arleen Dean
Looking for cat calming spray I saw online. The price in the store was higher so I thought I just missed the sale. I told a store salesperson and she gave me the sale price. No problem. Great customer service.
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January 2024 by Jessica Pouliot
Never have any issues employees are very helpful!!! Keep up the great work.
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January 2024 by Sara Demars
We tried to find what we needed, but could not find it. The sales associates were extremely helpful in helping us find what we needed.
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January 2024 by Ivelisse Collazo
They have it all for your furry family members, and prices are good.
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December 2023 by Jeff Fox
I enjoyed my visit to this Petco. They have a great range of animals and fish, and they were all quite active during my time there. The store is large, and there are plenty of products for pretty much anything pet related. I like the doggie treat bar, and the gerbils were pretty amazing. Stop in sometime you can even take your dog.
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December 2023 by J Fox
I enjoyed my visit to this Petco. They have a great range of animals and fish, and they were all quite active during my time there. The store is large, and there are plenty of products for pretty much anything pet related. I like the doggie treat bar, and the gerbils were pretty amazing. Stop in sometime you can even take your dog.
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November 2023 by Marissa Renee
I took my fur baby in here for some pjs. The store was clean. Staff is super nice, great prices!! Unfortunately, my baby doesn't like the pjs, but I was told I could return them within 30 days, so we'll be back to get something else! Which is great I was worried after I got home and saw she didn't like them I'd be stuck with them! But I called and they said just bring receipt and return them. Great store! Also almost every employee said hello to me and and asked my dogs name which I love and asked before giving her treats . Two paws up! ?
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November 2023 by Brett Musco
Ask 3 time for help in aquatics, they said they would send one over.. after waiting over 30 minutes I walked out. Laziest staff, don't even try to help
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November 2023 by Bob Blood
Me and the wife had an excellent time going thru clothes for it our little one. Ends up that a sweater has completely changed our dog. For the better, of course. Very good and happy service.
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October 2023 by Christina P.
Second time I had a bad experience here I brang my dog spent $74 plus a tip and my dogs sanitary area wasnt groomed I brang him back a hour later to have it fixed he had him in with a 70 flea collar was not on him they tell me he never had it on when they groomed him he did I never take it off and if you forgot to clean and cut his sanitary area I wouldn't take their word for it and I had to bring him back a hour later and they didn't cut the fur in his mouth and the last bad experience I had visit they didn't cut around his paws very dissatisfied will not bring him back again , very unprofessional I complained and I told them I would not be coming back and now today they text me and said he bit one of them this is the first time I heard about it what 5 days later he's never bitten anyone in his life , never again smh
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July 2023 by Brandi Tucker
Everyone was very kind, gentle and thorough. My pup came out super excited and well groomed.
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July 2023 by Matthew Shaub
It was just okay. Trying to push a stroller proved to be difficult, as there were displays and stock everywhere, all over the place.
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May 2023 by Alex
We just bought a hamster there yesterday. There was a good number of them to choose from. But this guy actually came forward to greet our son, so I guess that was a match ?They had a few various rodents, a bunch of ferrets, a parakeet couple, and 2 parrots among live animals. All looked healthy and active.There was a nice selection of geckos and other lizards as well.The prices are a bit high as usual. Frankly, I always prefer to order online with some discount and then pick it up at the store.But the assortment is good, you can find almost anything there.And the staff was really nice and helpful.
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May 2023 by Beverly Schwartz
PLEASE STOP SUPPORTING THIS PLACE. The condition of the animals I saw there for sale was absolutely disgusting and devastating. How do the people who work there live with themselves? When I arrived on tuesday, one of the parakeets was sleeping against the glass and there was another one who was heavily PANTING like it was having an asthma attack..then the tiny white female guinea pig that I thought was actually dead laying in the corner of the fish tank they call a guinea pig enclosure had a look of sheer terror on its face, it was barely Breathing- must have been actively dying because I went back yesterday and it was gone. There was also another guinea pig in that same enclosure with a visible eye infection. Also when I went back on Wednesday and saw that the guinea pig had obviously passed, I noticed they moved the parakeet enclosure around so the bird couldn't lay against the glass. Made it look all pretty so no one notices they're selling actively sick and dying animals..and everytime one dies, they just replace it with another. So gross.
