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November 2023 by Kaydence
Don’t buy anything from these people. They are extremely rude, always give the run around and are very dishonest. My fiance has had nothing but problems with her car since the day she bought it. Save yourself the aggravation and headaches and go somewhere else!!
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November 2023 by Amanda Lee Moretti
Jacob left us waiting for 3 hours. He has his mother on the phone with us telling us "2 more minutes" the whole time while they have customers were here to see a vehicle. The Vehicle wouldn't start, battery was dead, starter was dead, exhaust is shot, 10 codes on inspector machine. The starter needed to be replaced right on the spot to even show the vehicle. JACOB wouldn't take a deposit instead of full price while repairs are being done (a lot of issues with their vehicles, i brought my inspector) they wanted half the price for down payment while fixing vehicle repairs to make it pass inspection (it was not going to pass inspection in RI) with no guarantee we would get our deposit back. Jacob Said it has a 30 day warranty and it would take a few weeks to fix in that time. No guarantee they would fix everything and would leave us with only a week left of warranty... terrible service. Mom and her kids running the place.. Nobody speaks English here and have no respect. "If you pay for the car, then I'll fix it" - Jacob.
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October 2023 by Amanda Lee M.
Jacob left us waiting for 3 hours. He has his mother on the phone with us telling us "2 more minutes" the whole time while they have customers were here to see a vehicle. The Vehicle wouldn't start, battery was dead, starter was dead, exhaust is shot, 10 codes on inspector machine. The starter needed to be replaced right on the spot to even show the vehicle. JACOB wouldn't take a deposit instead of full price while repairs are being done (a lot of issues with their vehicles, i brought my inspector) they wanted half the price for down payment while fixing vehicle repairs to make it pass inspection (it was not going to pass inspection in RI) with no guarantee we would get our deposit back. Jacob Said it has a 30 day warranty and it would take a few weeks to fix in that time. No guarantee they would fix everything and would leave us with only a week left of warranty... terrible service. Mom and her kids running the place.. Nobody speaks English here and have no respect.
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September 2023 by Christopher Devona
Great very helpfull on getting me a car
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August 2023 by Yosimar Rivas
This is my second car from these people is the best place ever
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August 2023 by Anthony LaFazia
Excellent. Service I am very. Happy with. My. Car
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March 2023 by Brenda M.
So they are very nice to your face. I was fooled. my car kept having the engine light go on. They'd fix it, days later the light would go back on. Taking me past the required 30 day implied warranty, seems they only "cleared the code". I returned after a visit to another mechanic, and a second opinion... I have to put a new engine in my car. I went to the dealer and found they no longer have a mechanic. Wouldn't have mattered since I was past the 30 days. I now have to spend $3500 on a car that cost $6500 for a new (USED) engine. I'm a retired Army NURSE who risked my life going around the world saving locals and babies and crap. Disabled now, little money and the last mechanic stated that because the car had new gaskets, that there was no way these dealers didn't know the engine was bad. I'm left in financial trouble and disgrace because of their selfishness. They never even called me back.
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November 2022 by Sarina H
I was sold a vehicle that died the same day that we got it. I signed the contract on the 7th they needed to put the *** device and we pick it up on the 8th. 2 hours later the car suddenly reduced power 5 mph and I had to have them tow it. I cancelled the contract but they have yet to return my deposit
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October 2022 by Catherine Butler
I was able to buy a car through this dealership, jacob was very kind and very helpful.
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September 2022 by Christina J Donato
All seemed to go smoothly and my friend is enjoying. Tomorrow will be 2 weeks since the purchase, but my friend has yet to get his new registration. The salesman was going to handle all the paperwork to save my friend the trip to the DMV. We were told my friend could pick up the registration from the dealer on or about August 24th, but he still hasn't gotten it. The delay is putting a sour note on the experience. We'll see how it goes.
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June 2022 by Draconian Overlord
Giving 2 stars just so they dont remove this. Please understand , these guys will lie to you they will add in hidden fees, they will do repairs , that will take weeks or months , give you no loaner car or care if your in a bad spot. They sell lemons they are rude and I will not feel bad if you read this and still go there and get skrewed. Pay attention to BBB and other reputable reviews. Hope I save somebody alot of heartache and headaches.
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March 2022 by ANA SOARES
PURCHASED MY 2013 HYUNDAI SONATA AND I ABSOULETLY LOVE IT WE MADE A GREAT DEAL AND ESPECIALLY WITH THE NO CREDIT I HAVE I WAS EASILY FINANCED AND HAVE MY CAR WITHIN DAYS I GIVE A BIG SHOUTOUT TO MY SALES MAN RICHARD C AND JACOB FOR MAKING MY DREAM COME TRUE EVEN WHEN THINGS WERE TOUGH I WOULD RECOMMEND SANDY LANE AUTO SALES TO ANYBODY!!!!!!
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March 2022 by Brandon I.
So just read and reveal before you bash this company: While their demeanor is "rough edged" it's not without noting; they are a large producer of vehicles; they often have their lots full; and that's both sales and service. So for all these 1 star reviews; I think they are inadequate. They are customers who were expecting a Balise, Grieco, Flood dealership; not real understanding the current supply and demands. I recently purchased the Taurus PI on Monday 2/28/22. Sod I have possession yet... no, fortunately the inherent risk of faults in a used vehicle was identified prior to my vehicle leaving the lot. And they are willingly and without obligation fixing the vehicle. So will it take a few days; yeah, it's a timing chain (a known ford weakness). Now for people to bash this company is unfair; they aren't thief's or crooks; they are trying to mass sell lots of cars. Every used car has its prior quirks; may contain an issue or two. And for people to expect that they be selling cars with 100% no issues is unreliable to trust in. I bought a Jeep Patriot from Prestige Auto; and it had a bad CV... guess what; not Prestige's fault; it's an underlying risk of buying a used vehicle. MultiPoint Inspections mainly seek out immediate drivability and service issues (low oil, not the leak causing it, tire wear- replace if needed, legal levels of brake pads.) no used car dealer is gonna strip down and check every last inch of the vehicle from actuators to xeon headlamps. As a purchaser of a used car; it's is the Customers responsibility to know and understand what work may be needed to look for; their capacity to have it done; and the capacity of if it's worth adding the expense. Every car has a chance for failure; I've seen 2022 vehicles with dead batteries and pcms. I've seen 2002 vehicles running on original parts; it's not a story of its the dealers problem; it's a story of you're accepting the ownership and responsibility of a vehicle in used condition. You chose Sandy lane; not any of the dozens of other dealers; so stop blaming them; you had options and choices; so you made the conscious decision; no one else. As for their behavior; I'd be pissy too if I was fixing all the underlying issues customers demand. Again it's NOT Sandy Lanes fault; wholesale used car lots are littered with issues; but they're trying their best, for the most part at no cost to the customer. So I will give them a 4 start; because all the 1 stars are narrowminded who look at their issues and not that of the entire sales process and the back workings
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December 2021 by Todd Osbaldeston
These guys r the worst .do not by here.bunch of carnartis and liers. Had to call the Rhode Island dealer commission twice on these losers. Jacob verbally abused me in his store when I demanded my deposit back. . Don't go there
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December 2021 by Ryan Houlihan
SCAM ARTIST! Jacob is a LIAR and and unethical salesperson. DO NOT GET A CAR HERE!
