-
February 2024 by Jen W.
This place is a 'mixed bag' as far as trying to write a review. The store is large, wide, clear aisles and has a generous amount of parking out front. There is plenty of stock in many areas. Social media influencer in need of a light ring? They have those. Need office furniture? They have a pretty big selection. Files? Paper? Laundry detergent? Canned air? Basically most everything you could want to organize or run a business is here. Five stars for inventory. The other side of that coin is there is no one available to help. You have to wander around the store and hope you stumble upon what you are looking for. Yes, there are signs, but under what category do you shelf a 'ring light' for example? Is the water cooler under 'water' 'cooler' 'office equipment'? One person was working the print area. We didn't bother them, they were busy. The one person at the register was surly. We all have bad days, but this person was not an example of customer facing professionalism. Didn't speak unless absolutely necessary and that was just the spiel corporate tells them to say. We needed a large cart to move a box from the back of the store. He just pointed to the regular shopping carts. At check out there was no interaction other than 'do you want insurance'. So zero stars for customer service. Not a big deal. They have a nice selection and if we are looking for something they carry we'll stop in again. It just would have been nice to share a bit of friendly interaction with a fellow human being but, whatever.
-
October 2023 by Rachel G
There so lazy they don't know because they there lazy poor customer service I went to the East side took 5 minute's great customer service shame in this staples for lazy customer service
-
September 2023 by Austin F.
I go to this store often to print and laminate pictures of loved ones, and when I went today around 2 PM, I got Sunny (mostly shaved head with a greenish blue bang, also has glasses), as my cashier. I showed her a physical picture that she herself printed for me back in June, and I said I would like for the photo I was emailing to be the exact same size. I described it as wallet sized, then I asked her to please measure it, so she took it and did it with no problem, then returned shortly after.A few minutes pass by, and she hands me a picture that is twice the size of what I asked for. I firmly but politely show her proof it's bigger than what I requested, laying the exact picture I gave as reference on top of the one she had printed.She gives me attitude, saying "I made it wallet sized", as if I didn't show her exactly what I was hoping for. I once again point out it is twice the size of what I requested.Sunny, continuing her rude disposition, says "Okay... so not wallet sized, then" in the cadence of a spiteful teenager, then tossed the inaccurately sized picture away with no apology or sense of remorse. I was clearly a nuisance to her.A few minutes passed and I got my picture done properly, then I promptly paid and left the store.I understand that things can get lost in communication pretty easily with customer service, but again, she physically measured what I asked for then did what she wanted anyway. Very bizarre.
-
August 2023 by Lisa B B
We were having difficulties printing and Ashley was a great help! She was kind, helpful and very good at her job! Thanks again Ashley...you saved the day!- Lisa B
-
May 2023 by Axel Taracena
Terrible service I tried to get him to pay attention to me because I needed a print and he completely ignored me. The person in charge of the prints left me waiting for 15 minutes standing in front and never paid attention to me Terrible customer service I do not recommend going there
-
March 2023 by Rachel Wayne
I have had many issues with one particular employee at the print center. I have to physically watch my package go in the bin on camera to feel confident they will be handled correctly when they are on shift. The last visit I had, this employee told me USPS only comes at 10am. I just found out today that they actually come twice a day and not at that time. I am writing this review after getting complaints from my customers who are upset that their package is still not picked up when I had dropped them off there Saturday morning. This is also not the first time this has happened. All 3 incidents this employee was on shift. I only go to this location because it is close to home. I would not recommend this location if you can avoid it.
-
February 2023 by A One
I shop at Staples on Rout 2 in Warwick frequently every month. They always have what I'm looking for. I get all my office supplies and etc. for my small business. Very satisfied with their products. I highly recommend this store for all your office supplies.
-
January 2023 by Kris W.
my dad and i went in here to look at computers. we were looking for a laptop. we bought a nice one. its a backup for my laptop. first computer i ever had was a del. it was a touch screen, it only lasted a year. my dad ordered it. when we needed help fixing it, my dad calls a lady in india, and she tells my dad he has to ship it to india. i just got a new computer. staples is the place to go if you need a computer.
-
August 2022 by Emily Hallowell
I had an AMAZING experience with the printing department today! So thorough, helpful, and fast. Could not recommend more highly!
-
December 2021 by Jenner J.
TK in Printing/Marketing is amazing. Very kind, and makes the process seamless and easy. I was printing a very large 36x24 poster for my grandma's' memorial. He made the process stress free and helped to keep costs as low as possible. I went back later in the day to have it mounted and laminated, and the kind woman working tonight gave me a 30% discount! The female cashier was also very sweet. That means in the 3 times i went there today, every single employee I encountered gave me great service. I'll recommend the Warwick Rt 2 location to everyone!
-
December 2021 by TeeStallAuto
I go here one to two times a month to stock up on basic shipping supplies (packing tape and various boxes) and they are ALWAYS sold out of something I need. 9 times out of 10 I'll go back the following month and it'll still be out of stock. I've been buying supplies from staples for years and have never seen any basic supplies out of stock at any other location. I'll do my shopping online from now on. I've also made some orders through the printing center and I've had several experiences where the staff seems to lazy to process my order on the spot and I've had too return another day to pick up for jobs that I've had done in other locations in 10-15 min. One time their print center even wanted to charge me a huge fee to have something done within the hour.
-
November 2021 by Christine D.
This year my husband and I decided we wanted to do something different for our holiday cards. Although we have seen a lot of offers online, we felt that we wanted to talk with someone about what was offered at their business. A number of years ago, we had ordered through Staples #44, and were very pleased. It was very quiet at this huge store as we entered; however, when we visited the printing department, the two individuals working there were very involved with their printing projects. A wonderful employee, Stacia, stopped the project on which she was working and pleasantly greeted us, answered all of our questions, and gave us guidance as to how to manipulate the website and create our holiday card. Her patience and specifics were so helpful. Both Stacia and her colleague had a great deal of work, and they demonstrated that they are dedicated employees. Thank you both; special thanks to Stacia for her excellent assistance. Your efforts are greatly appreciated and deserve commendation.
-
November 2021 by Keri Dias Dimascio
Picked up some Mean Girls themed bday invitations and I was pleasantly surprised with a note from a member of the Staples staff, made my day!
-
July 2021 by Allison Merrill
Ray was very helpful collecting donations during the pandemic to help support our school. The hand sanitizer and kleenex will help keep our kids safe. Thank you for your donations of school supplies. Ray even helped load all the donations into my car in the rain. Thank you Staples!!
-
July 2021 by The Creative Gene
Austin, in the printing department was SUPER friendly and helpful answering all of my questions over the phone and helping me to complete my printing project. Cheerful and diligent! Thanks!!
