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February 2024 by Anonymous
Wicked expensive and they charge for paper bags. Very stingy. Go to self checkout and hit zero paper bags when it asks how many you used. Thieves!
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January 2024 by Psychobilly C.
This review is solely on the self checkout. If the self checkout is open someone should be there, and if someone's there they shouldn't be in their phone or chatting with other employees. You have 1 register open with someone scanning and 8 self checkout registers. You're making so we're kinda forced to use the self checkout unless you want to wait for Gladis who's moving at a slower pace than the damn robot that just gets in your way while you're trying to choose an Oreo flavor. So not only am I forced to work for free and without an employee discount I have to deal with being accused of stealing. Whoever the older woman with straight black hair is literally told me to not use another register after starting on a different one even if it says it requires assistance and no one is there to help. She said I'm on camera and to not do that again, it would be considered a walk out if someone didn't see me switching registers. Not only do I not care about if you think I walked out or not, but I also don't care if you get in trouble for not being at your station. Bring back employees and do away with having customers work for free. I'm no longer working without a discount from these stores that force labor on you just to be able to spend your money, and my discounts are pretty decent. I'm also going to start calling this store out for not having an employee working the self checkout. I'm sure the corporate office would like to know how much product they're losing
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November 2023 by Musicfan1990
Don’t get prepackaged deli meat from here. I grabbed prepackaged land o lakes white American cheese and when I opened the package it was generic rubber American cheese that had no texture or flavor. I specifically only get land o lakes for that reason. I never had a problem ordering it right from the deli. The store is clean and employees are nice. Not sure if the direction of swapping out the label is per direction of management but it’s really annoying that it is being done.
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November 2023 by peter s
WARNING!I have never made any comments about this supermarket and I have been to this supermarket countless times and I am also a member of STOPSHOP. Today my sister bought a pack of cigarettes from the clerk in the customer service area. But the clerk told us that we couldn't buy it because I didn't bring my ID. She told us that both of us had to bring ID, which she said was a "STOP SHOP" rule. It was clear to me that she just didn't want to sell to us. I would say she is a racist and she makes things difficult for us for no reason. I was very disappointed with this, I threw my membership card in the trash can, and I will never shop at any STOPSHOP in the future.
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October 2023 by Stephen Girard
Prices are higher than every other store in the area. A bottle of coke is $2.99. all items are way over priced and it smelled like rotten meat the last few times I was inside the store. Do yourself a favor go to Market Basket!
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September 2023 by S K
WARNING! Be careful using this stores gas station. The employees that work at this particular station charge your card exact amounts. For example, I went there just to top off my tank and the clerk tried to charge my card 120$ and that was just the first time. The second time they tried to get me to spend 50$. If I didn't notice on the screen what they were doing, you'd be automatically charged and HAVE to use that amount. This should be illegal to do and the store employees should be reprimanded. Shame on this store & beware any other shoppers
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September 2023 by Mícheál Ó Súilleabhain
BLUF: Thank you for helping me choose (anywhere else) for my order ahead grocery shopping services.I registered for a Stop & Shop account less than a month ago and made an order. It was not without issue, but it ultimately worked. I have attempted to make an order for the past two days to no avail. When I was finally able to get customer service on the line, I was informed that because my (cell phone) area code did not align with my address zip code, my account was flagged for fraud and locked out. Customer service could do nothing else at this point except insist that Stop & Shop sent out an email (singular) regarding this issue. They repeatedly referred to the email while defaulting to such customer service gems as "that's not my department" and "I don't know what to tell you" all the while speaking over me, and ultimately hanging up on me.Two points to note:1) As a 42 year old with 20 years worth of being moved around by the military, I have lived in 10 states, 2 countries, and 1 U.S. territory and have never once run into this issue, much less heard of it being an issue. Never. Once.2) Like many others, I receive hundreds of emails per day with the vast majority being spam, and many of those being automatically flagged as spam/junk by my email provider. Perhaps there was an email generated, but I cannot verify that. What I can verify is that even though Stop & Shop was apparently concerned with fraud, no attempt was made to contact me telephonically or vial postal mail (and no repeat email was generated according to customer service).I find it hard to believe that in 2023, a business with such an ostensibly overactive fraud prevention department doesn't seem to comprehend that since the passage of the federal Telecommunications Act of 1996 (which introduced phone number portability), people can move without changing phone numbers(!) and as a result, cell phone numbers OFTEN do not align with zip code for massive swaths of the population.You have lost a customer.
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September 2023 by James Sullivan
Removing your plastic bags from self check out is not saving the world. It's forcing customers back to the checkout lanes with attendants raising your labor costs. If you truly want to help the climate source all your products locally or at the very least domestically. I bet the garlic from China and Spain is worse than my 1 plastic bag.
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September 2023 by Italian guy
I have been shopping at stop and shop for 30 plus years and as a matter of fact I collect a pension from that union so now I will say that stop and shop cowesett is the worst stop and shop in all of rhode island and stop and shop is about the same as a price rite now and it's sad ever since market basket opened stop and shop produce has been terrible the help is non existent and the help they have wears clothing that should not be worn by a person in customer based stores I will not be shopping at any stop and shops anymore as they suck I work too hard to give my money to that company when they barely have half the things I was able to get there for man many years I ADVISE TO NOT SHOP THERE GO TO ANY OTHER SORE TO SHOP YOU CAN SPEN THE SAME AMOUNT AT ANY OTHER STO
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August 2023 by Matt Greene
They are now charging extra for something that is obviously already covered in overhead expenses, paper bags.... and then they have the nerve to also beg for your spare change at checkout. *Also, pay close attention to the expiration date on everything you buy, they really like to push expired goods here* ... and moldy berries. The only positive side to this store is convenience.
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August 2023 by Dave DeCoste
One of two local stop n shops for me. And it’s not this particular branches issue. I’d most likely give the same review at the other. Unless their staff handled it different then maybe not. However, I feel like I just walked into price rite for Pete’s sake. So RI outlawed plastic bags. Which Ofcourse is a good thing. But instead of partnering that transition. Stop n shop made their express checkout look as if you have no way at all to purchase your groceries. I walk into the self check out area with not a single bag in site. The girl in front of me had the same reaction. Like what in the world is going on in here. Luckily for us, we were met by a classy looking fella leaned up onto one of the registers because he cant stand with his own power, holding his phone in one hand, cause you gotta keep up with tic tok while you’re working, I mean come on now, Ofcourse, and he continued with, “there’s no more plastic bags in Rhode Island”. As monotone as anyone could be. So I say, “ok great, but how about any bag at all?” “He then points above the registers where there’s 5 paper bags laying on top. And continues to say but you have to pay for those. And then bam I instantly felt like I time warped into the lowest class grocer I could’ve put myself in. That’s funny Whole Foods has been using paper bags for years without charging for them but you guys can’t figure out the expense huh? So needless to say if that’s how your company is going to embrace environmental change then you’re on your own. That’s a clear, we didn’t want this to happen notion and we’re going to make you pay for it now. You’d think a major company would like to be a leader in these instances. This is the sort of thing that snow balls into bankruptcy. Not evolving with the times. Good luck there stop n shop.
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August 2023 by Jennifer V.
So I love leaving reviews for ppl to see the truth from my part and maybe this might had happened to someone else So my daughter is disabled I won't explain what's her disability but she's tries to work but certain things prevent her but anyways she worked night shift and today she wasn't feeling too well (time of the month) she worked a bit slow and her manager she knows who wasn't there today due to vacation knows how she works and told her take her time and stuff anyways the other guy there ADAM was very rude to her and didn't like how she was working and had a unprofessional attitude told her to clock out and leave and don't come back so basically fired her because she kept going to the bathroom and didn't feel comfortable to explain why she's a girl he's a man so yeah then locks her out the store instead of having her wait inside where it's safe until we come and get her NOPE HE LOCKED HER OUT then cops were called because he cursed out my daughters father when he just wanted to know what was going on and then lies and said my daughters father threatened him when he never did bottom line ADAM You're wrong for this and need to be fired for causing this matter and corporate needs to handle him I will be pulling cameras from every angle he was in we have recordings
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July 2023 by Duncan McAuley
Good ol' stop & shop typically has what I need. While I prefer the signature select brand at Shaw's for frozen vegetables, I like the frozen zucchini this chain sells. Of course, if you want the good stuff, buy it fresh and steam it.
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July 2023 by M Raven
Love this store! A bit expensive as is everything these days but beats the quality and selection at Walmart or Target!
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July 2023 by Ann Marie Maccarone
Always a great selection of produce and groceries and more importantly, well stocked!The employees here are very friendly and helpful to their customers also.