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February 2024 by Levi “Bullseye” Hammond
Darren is awesome! He got me all set up and taken care of and in a very timely matter! Thank You!
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February 2024 by Paula F
Helped quickly & correctly!!
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January 2024 by Frank S.
Don't fall for Verizon's phone trade in offers. I fell for the scam back in June of 2022. It is January 2024 and I am still trying to resolve the billing issues with Verizon. I have my receipts and emails directly from Verizon stating my trade in was successful and they would be correcting my billing issue. After 80 hours on the phone with Verizon, still not resolved. BTW - don't waste your time with local Verizon stores/franchisees (especially the Westerly, RI store) for they don't have any resolution power. They just there to push product like drug dealers do. Wait, aren't cell phones an addiction too? Hello Verizon, I see you comment about escalating my issue. BTW, it was supposed to be escalated since August of 2022. I would appreciate it if I actually heard back from Verizon. Please feel free to contact me. Don't you need my number to do so?
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December 2023 by Jeff S.
I gave them a second chance... Still tried to rob me. I decided to definitely go with unlimited. I only needed it on two of my three phone lines. I walked in and was asked my name and it was put in their system. I waited for a salesman to see me. I wound up with a guy that, apparently, I was inconveniencing. I told him what I wanted to do and he said he had to go in the back to see what the pricing would be. I've never had a salesman do that before. Usually they can just run it up on their tablets. After 10-15 minutes, he came back and said the best he could do was $225 a month. Excuse me? I didn't think I heard him correctly. I told him it was a lot less if I did the switch online. He said it was the best he could do. I wasn't even getting a new phone for this. $225 a month??? I left pretty mad about this. At this point, if I drove past an AT&T or T-Mobile store on my way home, I was going to switch immediately. It just so happened the first store I came upon was a different Verizon store, Verizon Victra. I wanted to see if they came up with the same assessment. They said they could give me the unlimited I wanted on two lines and leave the third with 2 gig for $140 a month. I signed with them. As I was there, I decided I should get a new phone. I bought two new Samsung Galaxy S23 Ultras. So due to almost losing my business from Verizon, the first salesman also lost a pretty good commission on two phones. I won't go back there again. The real funny part is that even with the new contract and two new phones, I'm still paying less than the best he could do.
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December 2023 by Wenhao Chen
I bought 5 accessories online with a discount. Each item is discounted individually. I just need to return 1 of them. I was told that the remaining 4 will be charged by the full price. If I want to return 1, I need to pay more!!! Ridiculous!!!!.
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December 2023 by Kj Allard
Went in Thursday November 30th with my iPhone that I can only described as being possessed. Siri was talking like she was a layer In an ad for a used car dealer and I could not use my touchscreen. Was greeted at the door by Jesse and another gentleman and they were able to get me back into my phone extremely fast. Awesome guys all around thanks again Jesse!
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December 2023 by Beth Smith
I just went to the store at 399 Bald hill rd in Warwick.I wanted to purchase a new watch for my daughter as a surprise for Christmas who is the primary account holder. The gentleman there refused to help me. He said he could not access the account. So I left. I called the Coventry store and they said come right in and so I got the phone and all of my questions answered. Francisco and his manager❤️ are awesome.They were fantastic. Shame on you at the Warwick location. Poor poor customer service
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December 2023 by Annette Bedrosian
Tyler really came through for me! I was getting the runaround from customer service and was told I had to go into the store to fix the issue. Tyler had a ton of patience and got everything straighten out.
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September 2023 by david elkas
Tony helped me out. I opened a new number and received an iPhone 14 pro for a very good price! It was a great deal. He helped me understand my options and I’m very happy with the outcome. Also he stayed 15 minutes after closed to get it done. Happy to join Verizon! Looking forward to using my new iPhone.
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August 2023 by Jeffrey Vaillant
Excellent customer service and very friendly and knowledgeable staff.
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August 2023 by Aditya Reddy
Not crowded and staff is always helpful and recommended.
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July 2023 by Christopher Dubuc
I went in knowing exactly what I wanted. I told the girl. She and the other sales people spent the next ten minutes trying to upsell me. Told her again what I wanted, she tried to sell me on a deal that included an Apple Watch. I left without buying anything. Seems giving the customer what they want would be better than the customer leaving without anything. But what do I know?
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June 2023 by Chris D.
I went in knowing exactly what I wanted. I told the girl. She and the other sales people spent the next ten minutes trying to upsell me. Told her again what I wanted, she tried to sell me on a deal that included an Apple Watch. I left without buying anything. Seems giving the customer what they want would be better than the customer leaving without anything. But what do I know?
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February 2023 by Zane S
I was here last week. I made an appointment ahead of time which I recommend because otherwise you can wait awhile. My appointment started promptly on time. I needed to upgrade my phone. Tony was very helpful without being pushy. I explained I didn’t want to upgrade my plan or anything and he didn’t urge me to make changes I didn’t want to. He explained all the charges I would have to pay and he was very kind about helping me do the transfer from my old phone to my new one. It was taking a long time, that’s my fault I have a lot of stuff on my phone, so I left before it finished but Tony explained everything I would need to do at home and that my phone was already set up to take calls and texts. When I got home and finished the transfer Tony even texted me to make sure it finished and let me know if I had questions I could contact him. I can’t speak for the whole store but the employees I interacted with were all nice and Tony was a huge help!
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February 2023 by kevin hannon
I went to the Verizon store at 1200 Bald Hill Rd today for a new cable box. Rick/Rich was great. Helped me with the new box, and as well noticed the crack in my IPhone screen. Fixed that in about 2 minutes. In and out with both issues fixed in under 10 minutes