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June 2024 by JONATHON BORRELLI
Absolutely ignorant customer service
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June 2024 by Dan Vargas
Local, friendly, excellent service
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June 2024 by Alanna M
I have had an auto loan for 4 years with Wave and just paid it off, I have zero complaints! Huge shout out to Erika K in Customer Service who has processed my payments every month, she is wonderful and deserves a raise!! Thank you!!
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May 2024 by Anna Vittorioso
I have had this bank for some time. I just tried to do a mobile deposit and being told I need to come in due to the check being made out to myself and someone else. I live over an hr. Away and by the time I get out of work you will be closed every day. I am not sure how this can be acceptable. I’m thinking about closing my acct and you will be losing a customer.
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March 2024 by Mike Lill
The staff are very pleasant, polite, and accommodating.
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March 2024 by Danielle Bautista
Wonderful people
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February 2024 by Marc A.
Very friendly helpful staff, good rates. I have been a member for over 35 years, best place to bank.
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January 2024 by Carol Ketchum
Terrible attitude towards customers? Ahold go out business ? Idiots!
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December 2023 by Sabrina M.
Kelsey was very patient and extremely helpful when I had questions about the loan. She communicated very well with me over email. Michael helped me in closing the loan and he made sure to go over everything in detail as well and was also very patient with any questions I had and made sure I understood everything before any signing was done. Great communication and service from both of them
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October 2023 by Diane D.
I recently joined and I found the staff to be very friendly . Kelsey DiCarlo processed my paperwork quickly, with a smile, and answered all my questions. Kelsey even sent a special biscuit home for my dog. I will definitely recommend the Wave Credit Union !
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July 2023 by Francis Pacheco III
Wonderful Staff! And Very Inviting. Like family... I found that they really take the time to listen to you ...They approved me for a moderate loan. To help with a few debts. And gave me the opportunity to build a solid foundation with them. Definitely Recommend this Credit Union!
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April 2023 by Jeff L.
Kelsey was extremely responsive to my many emails and questions. She picked right up where we left off after I had to re-convene from our first interaction, and that is a rare quality in today's "Who cares" customer service environment. Thanks, Kelsey, for making my first transaction with Wave a positive one.
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April 2023 by Lindsay I.
Always the best service and thankfully I worked with Debra Baribault for 3 car loans in my life, just did my third! Wouldn't go anywhere else. They are quick, thorough and kind! My highest recommendation =)
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December 2022 by TJ C.
I worked with Kelsey DiCarlo on my car loan and she went above and beyond to assist me. I had an unusual situation. I was buying new car from a brand new car company (Rivian) and was taking deliver from the factory to my home. I hadn't seen or driven the car. Kelsey went above and beyond to help me with all the manufacturer requirements and I got a great interest rate to boot.
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December 2022 by Kristin Sanford
I wish I could give them zero stars.This is a bank with garbage customer service, incredibly archaic software systems, and the employees/team members there might as well be living in the dark ages in terms of education.Where do they find that uneducated of employees!Then let's talk about customer device. Incredibly rude. When you ask for services ANY OTHER bank provides they think you have three heads for asking. They don't even use full amount on numbers in their account numbers and refuse to provide routing numbers to transfer money in.I'm appalled at what a terrible place this is. They can't possibles understand why someone would want to process transactions online.DO NOT SUPPORT THIS SEVERELY UNEDUCATED poor excuse for a business. They are lucky they began with the clients of a large corporation who incentives their employees to go here. If they didn't they would have zero existing clients since they can't attract any new ones.Impressive.
