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April 2023 by J R
Customer service is soooo slow. From cashiers to dressing room help. I love Windsor clothes but I try to avoid this specific store. I’ve actually bought clothes from this store, to try them on in another stores dressing room in the mall, and then returned the ones I didn’t want.
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April 2023 by Leah Brocato
Staff is always super nice! Could have a MUCH larger selection of dresses / some more organization in my opinion, but it’s my go-to to not break the bank!
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August 2022 by Ashley Barone
Very poor customer service as well as customer communication!! Went to the store when “they opened” at 11 am on Sunday to see that they were closed to do inventory. I asked the first girl that I seen at the gate when they would open and she had a terrible attitude. I then proceeded to walk around the mall to kill some time to then come back at 1:15 and they were still doing inventory! What a poor time to do inventory
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June 2022 by maraia bucci
Crystal was the best and very helpful picked me out the cutest clothes deff will be back just to see her lol
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June 2022 by Victoria Glucksman
Crystal was the best!!!!! She was super friendly and very helpful!!! She deserves a huge raise !!!
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January 2022 by Stephen Berry
went to buy a birthday gift. they rudely request a mask or vaccine passport. fuxk you. spent 450.00 else where.
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November 2021 by Hannah Lee
Quality stitching. I like that there's like over 5 different styles of dresses in the same color and there's a fair amount of color options that matched the season beautifully. The girls there were kind.
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November 2021 by Dana Nilsson
Elegant for a great price.
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September 2021 by Adrianna S.
I'm here for Tabetha. She was the best I had to go dress shopping solo for my best friend's wedding and Tabetha helped me beautifully. I got a gorgeous dress! She helped me make sure it fit well, helped with accessories to help certain places fit better, picked out a sweet pair of heels that matched it perfectly. I was glad to get it all done in one store and I appreciated her assistance sooo much. Especially since I went by myself and I was asking her extra questions Thank you girl!! P.s. I also love this store in general
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June 2021 by Ariana Douglas
Love the store itself but definitely going to the providence mall from now on. Customer service here is terrible. Women name Brianna was very very rude and she refunded me for the wrong item. Now I have to go back on my only day off of work to deal with it again. Providence place has a better staff and Is much much nicer! Don’t go here unless you want to have a terrible experience :)
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May 2021 by Ciera Rose Barboza Gomez
I am absolutely in love with this store since it first opened in the Warwick mall! I basically shop here all the time. The girls are very kind, compassionate and caring that work here. I'm always wearing the beautiful dresses, jewelry, bodysuits, shoes and more from here. Everyone knows me there & the store is always getting new things in. Very clean and organized. Can't say enough great things & would give 1000
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March 2021 by Beth M.
Funny that their is a comment about a employee popping pimples in the mirror, I was in this location the other day and saw the same thing. I came on here to see if anyone else has had the same experience as I. I shop this location at least once a month. I love the clothes they sell. So I am going to start with a positive, the reason why I gave 3 stars is because most of the employees are great and very helpful. But the past few times I've been in here I've noticed a employee with purple hair who for one in my opinion doesn't dress like she would work there and two she is just rude. I was in here and I could hear her talking about how she was blacked out drunk trying to fight someone at the bar she went to. I guess she didn't realize how loudly she was speaking. When I was being cashed out by one of the nice employees, the purple hair employee came over to express how rude and annoying some customers are. The girl who was cashing me out looked so uncomfortable and didn't even respond to her comments. On top of that she stood behind the desk bitting her nails under her mask. I'm sorry I do not want you to handle clothes I'm trying to purchase with Covid germs all over your hands. When I left she was at the mirror poking at her face saying how she has huge zits. So unprofessional even if we weren't in a pandemic.I love this store though, the other girls who work here are amazing and always so sweet.
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March 2021 by Kristyn A.
This place has really cute things if you need something in a pinch. The quality is just okay. Their fitting rooms are STILL closed in March of 2021! Every other store has had their fitting rooms open. They'd like you to think they are being extra cautious due to COVID, but really, they are just banking on you purchasing items in multiple sizes to try on at home and missing the 14 day window to return for a refund. Speaking of their return policy.. it's absurd! 14 days for a refund, 14 days! Make sure you have your original form of payment or you'll be issued a credit, even if it's within the 14 day window. If it's within 30 days, you'll be issued a store credit. If you buy online and pay with PayPal and need to return, forget about a refund, you'll only get a store credit. Also, don't think you can waltz into a different Windsor store to make your return, because "they can't see other Windsor locations in their system, if they issue a refund on one item, they must KEEP your original receipt." even if you plan to keep items that were also purchased on same transaction. How convenient! Just know that there are other stores to get cute clothes that won't make it past the second wash. If you don't think you can make it back to the same Windsor store to return, just purchase each item individually so you won't have to forfeit your receipt and use cash. This is most likely their strategy to afford their rent. You're welcome for the donations, Windsor.
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January 2021 by Karla Perez
Clothes is pretty nice, a lot of cute outfits but costumer service is bad, the one that it look it was on charge has bad attitude and don’t not how to treat costumers. Should learn some costumer service skills and good manners. And make a sample because the others girls are learning from her too !!!
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December 2020 by Lin M.
love looking in this store with my niece. However this time there was a girl working who made me not want to go back. She was legit popping pimples, mask down and all while customers shopped and checked out around her. so gross.
