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July 2025 by Betty Sylvia
We have had Cox Business Internet for less than 2 months and it's been nothing but headaches from the beginning. We had to leave our wedding anniversary vacation 3 days early due to our Internet service in our business location being down, hence our security system was down. We drive home to check on our business to find that our less than 2 months old Cox router was dead.
After several calls to tech support, we decided not to wait 3 days until Monday evening for a service call. We went out and purchased our own router, the one a exh support agent told us to purchase. We came back to our business and setup the new router, only to be told by another tech agent that it wasn't compatible with our service and we could not use it. 🤦🏻♀️
Another call to tech support proved that our newly purchased router was functioning and we now have Internet again. Now - to return all of the useless non-functionimg equipment to Cox begins a whole other host of issues for us. We brought the equipment to a UPS Store, as directed by Cox Support. Everything except the battery backup (that they literally FORCED US TO PAY A DEPOSIT FOR UPON SIGNING UP FOR SERVICE) was scanned and shipped off to Cox without incident. Now the battery pack. UPS scans it and it says it's not a recognized piece of Cox equipment, to return it to the customer. After a few more calls to Cox, I finally get an agent on the line that informs me that we can schedule a service visit and they'll come to pickup the equipment.
We followed each agent's instructions to the T and were met with roadblocks every step of the way. This is not good quality service that we are paying top dollar for. Nothing works the way it should. Half of the phone agents have no idea how their own system even works. Get it together, Cox. Or we will be moving over to Verizon before long, as will every other disappointed Cox Business customer.
Internet service should not have to be this complicated. And equipment shouldn't be pushed on every customer who clearly don't have a need for all of this extra equipment. I will update when/if they actually refund my battery deposit to my account
I have no faith that this will happen without several more infuriating phonecalls to customer support.
DO BETTER! THIS ISNT WHAT WE ARE PAYING FOR.
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June 2025 by Marilyn Finnegan
We have gotten nothing but a run around from Cox while trying to have our 101yo father be able to watch the Red Sox games. It took many phone calls and trips to the Cox store over almost a month before the service finally started. Now the billing is incorrect and Cix terminated a 20 minute phone call trying to resolve this stating it was not during business hours at 825am Monday morning. It took being transferred 3 times to get the billing department and the hung up. So frustrated!
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December 2024 by steve clarke
Brutal. Since I upgraded the internet is more inconsistent than before. I call every time it’s out and rarely get a person to help.
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September 2024 by Maureen Place
Lots of disappointments. Doesn't disclose all charges when given new estimate of charges. No choice of phone numbers after saying they could transfer current cell phone number then found out they couldn't do any of it and Verizon could. They no longer offer domain sites either. Now stuck with 1 line for $40 less than Verizon's price (they offered 2 lines and phone equipment) and now stuck in contract for 3 years. Today trying to pay online and found after certain day of month you cannot pay previous month w/o paying next month too. They make it hard for New Small Businesses. Customer Service was nice but they couldn't change number but offered a small discount for 1 year. Very disappointed and I used to be a Strong Cox supporter....
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August 2024 by Liz Y
Switch to Verizon!
Terrible service and terrible customer service!!
End of story!!!
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July 2024 by Tom Powers
250+$ per month to be stuck on a Welcome screen. This is why streaming is killing cable
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July 2024 by Sarah Mosley
Cox has been a nightmare since we’ve tried transferring our service from one address to another. We’ve had 4 different tech appointments in the past week and our issue has still not been solved, each technician having no idea what they’re there to help with due to the company’s disorganization. I’ve been on phone calls and the online chat for countless hours. This company does not care at all whether or not their customers have working service. Complete waste of time trying to transfer service, should have switched to Verizon a week ago.
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July 2024 by David Cadoret
So when you utilize their chat line you are provided with options by their automated process...none of which include downgrade service. You are left with no other option but to click on something unrelated to connect to a live agent. Once you are connected and explain you want to downgrade a service you are transferred to their "loyalty department". Waited 30 minutes last night and finally disconnected. Right now I have waited 25 minutes and not transferred yet. This is an excellent sales tactic on their part. Make you wait long enough and then you get frustrated and disconnect there by keeping their overpriced service. 6/18 update So I have changed review from 1 star to 3 stars. I tried once again after writing my original review. I explained my frustration and what had happened. FINALLY the person at the other end of the chat had the brains to tell me that the loyalty department was swamped due to some government program running out and everyone wanting to downgrade. I was told I could be transferred but the wait would be long or to my local store. I thanked that person for the explanation.
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November 2023 by Nena Button
This is NOT open Sundays until 6pm
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September 2023 by Cory Thibault
Just moved from out of state and wish I would have read the reviews before I waisted a week attempting to set up service with Cox. Initially set up cable online and all they sent me was a Wi-Fi modem which they were charging me 20$ a month for? WOW that’s seems pretty cheap for cable? Right? Had to call a second time to have them send out the cable boxes which wouldn’t work. Had a lot of trouble with communication and resolving a technical issue, so they wanted to send out a technician to resolve the issues and charge me 100$, after a week still don’t have cable tv so I decided to cancel it and just keep Wi-Fi service then they tell me the Wi-Fi is going to go up from 20$/ month to 50$ the customer service rep was absolutely impossible to deal with on the phone and don’t even bother trying to resolve an issue via chat on the website with them unless you have the patients of a saint! So anyway I’m off to return all my boxes and modem I don’t expect that to go much smoother? I definitely wouldn’t recommend Cox to a friend!
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June 2023 by John Cassidy
Absolute worst internet. I couldn't even have imagined an internet service could be this bad in 2023 when we have the max plan as well
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May 2023 by Mike Earp
Cox is the only internet provider in my area so unfortunately I'm stuck with them despite 2+ outages per month, reliability is very poor. The only upside is they have an automated text message system to confirm the outtage is being worked on and expected time of resolution. TV rates are well over market so I use online streaming services for entertainment now.
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November 2022 by James Miller
Reconnected
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October 2022 by Robert Karen
Service has a lot of outages. Will switch back to Verizon.
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September 2022 by Kyle Davis
I've stayed at the Marriott and sonesta for a couple years for work and they both have cox and I'm stuck using the worst internet I've ever used.
