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December 2023 by Tracy ..
I bought a vehicle from Jim about 7 mos ago. He walked me through the whole process and has been very patient and understanding with every annoyance I have bothered him with and there have been many. The beginning of Nov two of my Rogue was making a weird noise, on my way to class, like the caliper was stuck. I immediately came home. I called Jim and he came to my house to check it out. The caliper was indeed stuck, and had gouged my rotor. He had it brought right into the shop to find out the why. We later found out that two of my lug nut bolts had snapped, when I had accidently caught a curb a week or so prior. He and Mike went about getting the problem fixed. He also made sure I had a vehicle to use, even though my insurance did not cover rentals, and he did not have to, while he fixed the Rogue. When someone hit the loaner car, while parked near my house. I panicked and was really anxious about it. I called the police to report the hit and run. Then called Jim. He simply came looked at it, told me it would all be fine, to call my insurance company. He and his whole team have been wonderful to me. When it was all said and done, I only had to pay my deductible. He is an honest man and came through for me from the start. I would highly recommend his services whether buying a car, or repairs.
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November 2023 by Gina Halliwell
Mike was extremely helpful in handling everything needed with our insurance to get our car fixed after an accident. Our car looks better than it did before. Highly recommend.
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October 2023 by Chloe R.
scammmers... sold messed up tranmission from day 1. almost a month still refusing to fix it under warranty... engine came on at 3 weeks . telling us we drove 4000 miles in 3 weeks.. my bf was averaging like 500 with lyft a week so explain that one. lyft app tracks that. anyways telling us wont cover from the warranty company cause they didnt mark as commercial. sorry but not paying 4000 for new transmission after 3 weeks of owning the car.. refuse to talk to me or give us the plates.. take your business elseware. we only went here cause my income is wierd to track kind of. we literally could afford brand new car but settled here worst mistake ever. will just screw you... after spending 2500 down.. dont waste your money here. it will be nothing but headaches and stress. i gave them 3 weeks before this bad review came. failed to help me fix there error to the warranty .. it was 2015
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September 2023 by Steven Gomes
Bought a vehicle from Jim and we had a unforseen hiccup. He fixed the problem and made sure my wife had a vehicle to use in the while he found a resolution .He is an honest man and came through for me on many levels. I would highly recommend his services
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July 2023 by Jim J.
Porcelli's is the best....Fair...Honest, Fantastic Body Work...Mike B is the best their is !!
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July 2023 by Mingyi Y.
They are doing good job and friendly ! This was my first time visited and gave my decent price to fix car !
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July 2023 by Anthony Altenor
I like Porcelli Auto Center, good customer services, Mike is a good person, everyone can try Porcelli and see what I'm talking about
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May 2023 by Karen E
I brought my 2022 Mercedes there for a rear bumper replacement due to accident . Excellent quality . Very professional. Mike was a pleasure to work with. He Detailed my car,above and beyond exceptional service.I would highly recommend them ?Services: Painting
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March 2023 by Jennifer H.
Went to this dealer after my 16 year old son saw a Toyota Solara he wanted to purchase. I test drove it and my son put a deposit on the vehicle. Jim said there was a leak in the convertable top gasket but it had been fixed by his mechanic already and no need to worry. I also noticed the car shook on the highway. Once again he told us not to worry. He would have it fixed because he had to inspect it before we left the lot with it. We made arrangements that Friday I would pick the car up. Friday came around and Jim texted me saying he needed to cancel. I told him I couldn't and my son needed the car for work that weekend. He agreed to keep our original delivery of the vehicle. I went to pick up the vehicle and noticed the inspection sticker was still the same. Jim then informed me that he wanted to talk to me about that. (NEVER SAID A WORD ON THE PHONE) He stated it would not pass inspection even though no lights were on. He told my son that the car was taken off the computer for some time and needed to be driven. Jim told my son he was going to let him drive it for a week and come back with it after a week so they could try to inspect it again. My son drove it off the lot and within 4 hours the brake line went in the car. My son managed to put his foot all the way to the floor on the brake pedal to make the vehicle stop and not cause an accident. My son and his father the next day replaced the brake line with their own money. During that week you could start to hear the car get noisy from the exhaust and it also rained and the car had water in it from the convertible top gasket that was clearly never fixed. Before I returned the car, I made a stop at my mechanic who told me the catalyt convertor had a leak in the exhaust, the exhaust system needed to be replaced and the hood latch was busted so the hood could lift up at any time and the car was completely unsafe to drive. I let Porcelli's know of my findings. Jim asked me if they fixed these things how would they be assured we wouldn't walk away...I told him if the things were fixed we would not need to. He told me he would let the owner know of my findings and get back to me. That was Monday. On Thursday I called cause I didn't hear back. He said the car was more money than they anticipated and they would lose money to fix it. He would have go fix it and sell it for more to compensate on the difference. He also said the only mechanic he had was also on a leave so there was noone that could fix it anyways. Jim and the owner should of fixed the car for my son and sold it to him like they were supposed to when they posted it for sale. Instead they held on to my sons deposit of a grand for a month and my son ended up with nothing and they got a free brake line off of him. BAD SERVICE. I would give 0 stars if it let me.
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November 2022 by Pat Kane
Porcellis is a great place for all your auto needs. The owner, manager and their crew are great people. I recommend them to anyone I can without hesitation.
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August 2022 by Alexander Recinos
Love taking my camry here! James is a stand up guy!
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August 2022 by stacey aubin
Everyone in my family has worked with this business for more than 20 years. In every instance, they are consistently friendly, thorough, detailed, helpful, and do a fantastic job each time I use their services or buy a vehicle from them. I recommend them to everyone. Quality!!Services: Auto engine diagnostic
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July 2022 by Daniel Harrop
Richard and his crew are the best. Meticulous attention to details. Great results.
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June 2022 by Steve Tamburro
Bald Hill Jeep had these guys fix the corrosion issue on my Jeep Wrangler JL. Wow, what a difference! Jeep looks brand new now, paint match is perfect. Great work!
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February 2022 by Daniel Sirna
Brought aftermarket stripes for a 2020 Challenger. Excellent price, job, and service.Additional service after the stripes.We wanted running boards on a 2021 Explorer.Mike suggested and purchased on our approval.The results look like they came from the factory.Service: Body & Trim