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November 2023 by Jane Grenier
Lovely job on replacement/repair of damages inflicted on my hybrid EV 's mostly plastic framework. Cleanest/most welcoming repair shop I've ever entered.
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November 2023 by Ray Forrestal
I can't recommend Reliable Collision more highly!!!Their services/repairs/employees and owner are top notch in every category.I highly recommend that you give them a try if you should need a repair....Thank You RandyBest to allRF
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October 2023 by Gail Killian
Reliable replaced a Compressor for my Air Conditioning system on my 2008 Honda Pilot for thousands and thousands less than I was quoted because, after turning to Randy for an alternative solution (due to the age and mileage on the car) Randy took the time to search for a good used part . I am so grateful; after two years without air conditioning it works perfectly!My big story is I requested the higher-level detailing on my well-used family vehicle (kids in sports, cleats, mud, skis, food, hairy yellow dog, rain in open windows) with scratches from careless driving that hasn’t been cleaned in YEARS. Basically I asked Reliable to PERFORM A MIRACLE. I pity the employee(s) who were assigned the job!! They must have worked hours. Now family and friends look inside the car and do a double take. My Pilot is gleaming inside and out, from the paint to the wheels to the wet carpets to the seats to the sticky dashboards and cubby holes to the moldy headrests. I gave Randy an extra thanks and in his quiet way he said “You’re welcome, they worked hard.” Yes they must have!! I would not trust anyone else with my vehicle repairs and we have had (way too many) over the years. Congratulations to Randy and his team for your consistent high level of quality work and customer service.Service: Air conditioning
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October 2023 by Bob G.
When they say Reliable they mean it. They were very personal and pleasant and professional and through with us and my claim. Our vehicle was inspected quite complete from bumper to bumper. We received a rental with no waiting after dropping off my vehicle, it was spotless and fairly new more than I expected.The staff kept us informed of progress on repairs and if there was any issues or delays, which there was none. Not wanting to have another accident but if I did Randy would be the first I would go to.
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September 2023 by Jennifer Malbaurn
Very difficult to deal with. I don’t typically leave reviews but after a month of frustration I wouldn’t want anyone else to go through this.I picked up my vehicle July 11, 2023 and was very happy with their work although it wasn’t an easy experience with them and my insurance company. I had to get the police report since neither of them remembered to do it. Reliable couldn’t seem to communicate with my insurance company. They had me calling the adjuster on numerous occasions since they messed up and didn’t file the correct paperwork to be paid directly. Instead I had to pay out of pocket, at pickup, and my insurance company had to wire me the money.A month later reliable started calling demanding an additional fee of $528 with no explanation except it’s a “supplemental insurance” fee. My insurance company and a lawyer has advised me that they need to provide a detailed bill showing the breakdown of the additional work done. I’ve spoken to two people, at reliable, who have taken messages about getting me a detailed bill but nothing has been provided. They keep leaving voicemails, texts, and now a letter that just demands the funds with no explanation of any additional work done.Beware of this company and their incompetence of dealing with your insurance. If in fact this additional work was done it should have been provided in the bill and warranty agreement at pickup. Or at the very least they should be providing that adjusted bill now instead of just demanding funds.Services: Exhaust
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August 2023 by Douglas Azevedo
I called Reliable to let them know that I was on my way to get an estimate. The woman whom I spoke with abruptly cut me off, informing me that I must schedule an appointment.My vehicle is my lifeline. Much like a medical emergency, the repairs need to be performed quickly. I don't have the luxury to wait for repairs, let alone to wait for a mere estimate.Being a very large body shop with a large staff, I assumed the work could be completed in a week or less. I was wrong.Comparatively, Finns Auto Body gave me an estimate on the spot and had my vehicle in the next day--it's likely why they've been in business for over 40 years.
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August 2023 by Shirley Stovall
Called several times to get a quote to have my hood painted, but to no avail. Calling Reliable Collision is an exercise of futility. They are reliable only if you intend to test the limits of your will and patience.How they manage to ever get a vehicle in their garage is beyond comprehension, when they don't seem to harness the aptitude to pick-up the phone when a potential customer calls.Not "reliable."
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August 2023 by Robert Bernard
They went above and beyond. My 10 year old car looks brand new inside and out. Awesome customer service. It was so easy with no complications.
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July 2023 by Joyce Leisge
They did a great job on my car. They were very responsive and kept me on the loop with updates. I was able to rent a car at a reasonable rate directly from them which made the whole experience way less stressful. They worked directly with my insurance and I really didn't need to be involved. I would highly recommend.
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July 2023 by belabear 77
Professional, courteous and all around amazing. They took my SUV in quickly, kept me updated regularly, completed the work earlier than expected and my vehicle looks brand new. 100% would recommend to anyone.Service: Body & Trim
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June 2023 by Gabriella Servant
Reliable did an amazing job with my car after an accident with a deer. Everyone was so nice, and they kept me up to date with everything they were doing. They even finished ahead of schedule. My car looks brand new, inside and out. I am so happy and I will definitely come back if I need to- but hopefully I don't!Services: Painting
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May 2023 by MICHELE GANTMAN
Reliable Collision is an excellent car repair shop. They delivered exactly when they said they would. The workmanship is excellent. The employees are very friendly. They kept me informed with weekly updates. I highly recommend them!Service: Body & Trim
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April 2023 by Talia N.
My side passenger window mirror was completely shattered along with pieces of the mirror being broken off, meaning I had to replace the whole mirror. My step dad Chris brought my car to Randy & within a week of the incident I have a new passenger side mirror that's painted exactly to match my car. He was able to help me within a timely manner at a great price & was so professional through out the whole experience. I highly recommend his business!
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March 2023 by Jay DiPaolo
They are absolutely worth their 5 ⭐️ rating. Absolute professionals every last one of them. The job done on my car was perfect. They also constantly keep you abreast on when your car will be ready. Just a 1st class business all the way around. Very easy to understand why they’ve been around for over 2 decades.Services: Painting
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February 2023 by Duff S
I feel we were very fortunate to get a referral to Reliable Collision Repair. This is a very buttoned-up team who assisted us from beginning to end in resolving repair after an accident covered by the other driver's insurance. Thank goodness they saved our 18 year old Prius from getting totalled!Services: Painting