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July 2023 by daisy maize
huge thank you to Stefan for being extremely helpful in resolving an issue that I had! he went above & beyond :)only complaint about the location in general is that the main lobby is not open on weekends
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April 2022 by Maxwell Taylor
Everyone was very helpful, friendly and professional. I got what I needed to get done super quick and they made the experience easy and painless. Thank you!
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August 2021 by Hoyt Goodrich
I called 4 times after 9:30 on a Monday and no answered the phone. I gave up.
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February 2021 by Joe P.
Made a 3pm appointment today. Sat on the couch and I guess that is where our appointment was scheduled. We got to answer personal questions about why we were there while the douche of a man was standing up. Other customers sitting listening. I was NOT HAPPY or impressed. I was rather pissed off that we had no privacy stand couldn't get what we needed taken care of at a desk in one of their many offices.
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October 2020 by Leo Flotron
This is the worst BOA I have ever been to. Incredibly rude employees. The fact that they left employees behave like this is disgusting.
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May 2020 by Rick Cass
Closed the branch during this difficult time? Are you kidding me? I expect BOA to figure out a way to have some service at EVERY branch. How about 2 days a week? When you reopen, I'll be banking with Washington Trust.
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December 2019 by Jeffrey Michalak
The negative Google reviews scared me when I had to go in, but the staff was extremely helpful and very kind in my experience
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October 2019 by J Co
Never have been so discouraged from opening an account. Def turn off.
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November 2018 by Meagan Cherita
Kathleen in the back office was quite rude, smirked at me while listening to my conversation before I walked into her office, and then suggested I had been “blocked†previously.
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September 2018 by Lisa Wittbrodt
Stopped by to make a couple business deposits and the teller Kelli was incredibly rude, argumentative and unfriendly. Not happy
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October 2017 by Jason Rondeau
Bank of America should be closed for good. Shittiest bank on the planet.
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February 2017 by Julius Dunn
Dislike bank of americas practices
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August 2014 by Mary F
Congratulations, Westerly branch of Bank of America! Apparently your associate, Kelli, at the Westerly branch,feels you have such an abundance of customers that she can be rude to a young man coming in there seeking assistance with his account. It's great that your customer service Reps, again, Kelli at the Westerly branch, have such amazingly helpful personalities! Clearly you don't need our business. I will be more than happy to pass along this information, as well as Kelli's name, to absolutely everyone I know. Such a shame that YOU allow YOUR Representatives to treat customers of any age so shabbily. Kelli, Thank you so much for showing my son what customer service should NOT be like!!!
