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March 2024 by Walter
Whatever you need for gardening is here
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October 2023 by Luanne D.
Visited the Westerly location on 10/5/23 to purchase 8 gift cards only to find that only gift cards available were for Christmas or a few special occasions. I needed generic Home Depot gift cards but I guess they don't believe in those. Not one was able to be located in store and each associate I spoke to had a different "story" why they didn't have them. The best response from the associate was that they wouldn't be in stock again until after Christmas... seriously? Then I asked to speak with the manager who said I guess they are sold out when another associate chimed in they were ordered. So I asked the manager when they'd be in... he said they were ordered Tuesday and it takes 5 days. I left my number... let's see if I get a call and the 8 I needed are put aside for me.
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September 2023 by Robert S.
Getting some stuff for home projects. This Home Depot was neatly organized with all the signs above the aisles.There seems to be no one around to ask questions, as they really expect for you to "do it yourself"...not a problem. I found what I was looking for and I paid quickly and efficiently.Their prices are higher than Walmart for example, but they do have a larger selection of brands, sizes and variety.
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November 2022 by A V.
Got quoted for a basic run of the mill exterior door replacement. Ended up paying 50% more for nothing extra requested. Tried to cancel installation and was told couldn't ( even though it was still a month away) and now they say we could have. Overcharged for permit plus a ridiculous "Admin" fee for company doing installation to go online and take 5 minutes. Would never consider Home Depot for any "services" again.
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May 2022 by Sal P.
Just drove out 40 minutes to rent a lift we had called to make sure they had the night before. The older man who was running the rental department had no idea that the wire had been crushed and the hitch was pinched. Not only was one of the two they had broken, but after 45 minutes of not knowing what he was doing he proceeded to tell use he couldn't rent the lift out because it was also broken. Complete and total waste of time because the head of the department had no idea what was going on, and had no ability or knowledge to fix the issue. I would not recommend, try another Home Depot in the area.
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January 2022 by Lennie B.
Our microwave oven over the range needed to be replaced. I ordered a similar model to fit in the spot. I paid the install fee $140, haul away fee $25. The delivery was on time. Giving you a 1 star rating because of the major language barrier with your contractor who didn't wear a mask coming into our home, took a look at our microwave oven, and in very broken English tried to explain he couldn't drill holes in our wall to put in the brackets that were already there holding the microwave. ???? They had no problem removing the old microwave. He told me to call Home Depot and get my installation money back and to hire someone to do the install and left the new microwave oven still in the box. Refused to do install and left. I called Home Depot only to be told this is a 2 day process and someone will call to set up install. Nothing about this stated when I ordered online. I am going to call again to speak with a manager about the poor experience with Spirit Delivery contractor they use. Please use someone who speaks better English as it was very hard to understand him and tell them to wear a mask!! We wore ours in our house. Lowes and other stores will be our next option. Home Depot needs to fix this!!
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May 2021 by Adam L.
Unfortunately Home Depot seems to be getting worse. I don't want to blame the staff because they're just hard-working people like you and I. But they are obviously not trained well. Everything is a headache there. If something goes wrong it takes forever to figure it out. It's like Home Depot is striving for incompetence and succeeding.
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May 2021 by Katie Johns
Went in for an in-stock shed kit they said they couldn't find it and didn't have a fork lift driver to get it for us. He brused it off like no biggie. When they left us for 10 mins to look for the shed a fork lift literally drove by us and dropped a pallet in the front of the store saying "all set" leaving another to customer operate the pallet jack to take the pallet to his car. (pretty sure that's not a customers job) This individual didn't know how to uses it mind you. We drove a good 30 mins from our local store to get the shed and idk how a 1500 shed goes missing or is lost. they're lucky we didn't do the curbside pick up and have is purchased it already.
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November 2020 by Howard T.
This is the worst run Home Depot around, they tell you at the customer service desk one thing and than lie about it over the phone. DO NOT BUSINESS AT WESTERLY HOME DEPOT! They have no customer service. Hate to say it but the female manager has an attitude . Worst ever
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October 2020 by Patrick Sunderland
went to home depot in westerly and watched this troll of a manager kick a handicapped man out.then turn around and told a person 11 staff members had vivid.this was in the westerly r.i. store that woman is a disgrace to home depot and the human race.the managers name was pina a total shame for a person
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May 2020 by Terry C.
I picked up an order this morning from Home Depot, Westerly, RI. The pickup was very quick and went smoothly. The very spunky employee who helped me loaded 4 very heavy bags of cement into my car. A big THANK YOU to Kaitlin. Home Depot is lucky to have such a great employee.
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February 2020 by Johnny R.
Full disclaimer, I'm at Home Depot all the time. My problem is with the customer service. It's not a knock on the employees. It's not their fault. Management obviously keeps hiring people who don't know anything about the trades or hardware. Again it's not the employees fault. But it makes for a very poor experience in the stores.
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December 2019 by Cathy T.
I was in their store over the weekend to purchase a Christmas gift for my husband. I knew he wanted a cordless drill and I knew the brands he preferred but I had no idea which was the best value for what he wanted/needed. My daughter and I were fortunate enough to come upon a gentleman by the name of John. Older gentleman, kind demeanor, knowledgeable and patient. As we all know, not all customer service representatives are made equal. This was proven, once again, thanks to John's exemplary customer service. He took the time to explain the difference between brushless and non-brushless, the differences in the items I was looking at. Every question I had, he answered honestly and intelligently. I have to say, that was the single BEST experience I've ever had in a Home Depot. So, for that.....today's review gets 5 stars.
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November 2019 by Joe B.
The management at this store are the type of people that would have a 91 yr old arrested I stead of providing decent customer service!!!
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August 2019 by Larry Goldstein
Great Service and selection!!
