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February 2024 by Kenneth Burton
Great service. Everyone is friendly and professional!
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February 2024 by Amanda Knowles
Kim was amazing and got me everything I deserved and was very professional
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February 2024 by Jessica Isaacs
My tax pro was professional, informative very helpful
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March 2023 by Elizabeth R. Wienke
I didn't have to wait too long, was greeted with a friendly "Come on over," my questions were answered clearly, and the process itself took less than an hour.
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March 2023 by Luke Jaramillo
Fee is absurd for a simple return. Do your own taxes, will never use again.
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March 2023 by Christine Garrett
My first year I had a good experience with HR Block. So I decided I would become a repeat customer here for my yearly taxes. Last year I decided to do the drop off where I had multiple appointments moved out and chalked it up to the staffing issues resulting from COVID...Though I still was not pleased with the scheduling issues, I decided to give it one more shot . This year, my first appointment was rescheduled without even a phone call or message. I called on my way in to my rescheduled date, and thank goodness I did because they rescheduled again. This morning I showed up to my appointment and they decided to tell me "my tax pro" isn't in... No call ahead, so when they said they would reschedule again, I politely declined.. Highly recommend going elsewhere, as there isn't even a courtesy call for issues they are aware of..
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March 2023 by Christine Pietraallo
My first year I had a good experience with HR Block. So I decided I would become a repeat customer here for my yearly taxes. Last year I decided to do the drop off where I had multiple appointments moved out and chalked it up to the staffing issues resulting from COVID...Though I still was not pleased with the scheduling issues, I decided to give it one more shot . This year, my first appointment was rescheduled without even a phone call or message. I called on my way in to my rescheduled date, and thank goodness I did because they rescheduled again. This morning I showed up to my appointment and they decided to tell me "my tax pro" isn't in... No call ahead, so when they said they would reschedule again, I politely declined.. Highly recommend going elsewhere, as there isn't even a courtesy call for issues they are aware of..
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March 2023 by Diane Randeau
My tax professional Marie Goss is the best. She explains everything and does what she can to get you the most on your return.
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December 2022 by tj botka
Will never be filing with H&R Block after this last experience with this branch. My s/o and I filed in person at this location. My s/o ‘s paperwork was “started, put in a file and forgotten about due to lack of workers and the company outsourcing” as the excuse was when they’d finally gotten back to her after months of not knowing where her information was. Then they proceeded to make not one but two appointments with her to gather more info and sort out the issue and BOTH times NOBODY WAS THERE AT THE LOCATION AND TIME FOR THE APPOINTMENT. THE BUILDING WAS CLOSED. BOTH TIMES. My personal experience was nowhere near as frustrating however still an annoyance. this branch had sent my tax documents to a branch in Connecticut and had told me to pick them up, and that they could not mail them to the address on file in Charlestown RI. Terrible customer service, overall terrible experience. The lack of professionalism, from such a large company, regarding legal documents, viewed as a necessity,- was upsetting to say the least.
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May 2022 by JULIO GRANADOS
IT WAS MY FIRST TIME USING H&R BLOCK, AND HONESTLY I AM SO DISAPPOINTED WITH THEIR SERVICE. NEVER AGAIN H&R BLOCK.
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March 2022 by Steven Majeika
We liked Patti Palmer at the Westerly, RI branch. She was very thorough and extremely competent; best of all, she LISTENED to us and answered all of our questions. We did not feel rushed, and our time was well spent with Ms. Palmer. We look forward to having Patti Palmer of the Westerly, RI branch prepare our taxes once again next year. In fact, we have already made the appointment for 2023 (tax filing year 2022). The office was tidy and fresh, with clean rest rooms available for client use. We thanked Ms. Palmer, upon leaving, for making our tax preparation experience very easy - in fact, delightful.
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March 2022 by frog lady
Very friendly and always taking time to talk and tell you what things mean and making sure the customer is satisfied also making sure that we get everything we deserve
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February 2022 by Ashley Duffy
5 star experience! This is our first time using a third party to file our taxes, and H&R Block did not disappoint. We worked with a young lady name Brianna, also goes by the name Annie. She was so kind, knowledgeable and patient with our questions (and kids). She was able to fine tune everything for us. Definitely book your next appointment with her, she’s great with all the questions!
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June 2021 by erin watson
I had my taxes done at top dollar westerly office on the 23rd of Feb. 2021 and am awaiting my return that the IRS is depositing on June 1st 2021. So they decided to shut down my card yesterday so now how friggen long will I wait??? This office is a friggen joke and do not even attempt to call back. Never use this office!!!
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April 2021 by Kristen Sherman
All staff, is so helpful and caring. Bob and Annie are the best!
