Michaels is a popular craft and art supply store that offers a wide range of products for various creative projects, including fabric, canvases, yarn, and framing services. Customers appreciate the extensive selection available, especially for crochet and other craft needs. The store often features sales, making it easy for shoppers to find great deals, such as scented candles for less than $5. Customer service at Michaels receives high praise, with specific mentions of employees like Donna and Amber, who provide exceptional assistance. Donna is noted for her efficiency and quality in handling large framing orders, while Amber is recognized for her knowledge and helpfulness in framing artwork. Customers also enjoy the friendly demeanor of the cashiers, who are patient and attentive during the checkout process. Additionally, the rewards program is highlighted as a great way for customers to earn discounts on their purchases. Overall, Michaels is seen as a go-to destination for crafting enthusiasts seeking both products and excellent service.