December 2017 by Allison Souza
Today I went into Staples with the goal of finding and purchasing a new laptop. I wasn't looking for anything fancy, simply something I could use for browsing and blogging. I was initially greeted by Zack who politely asked if there was anything he could help me with. I responded that I was just looking at the moment and thanked him (I wanted to see if there was even anything of interest available before bothering someone). After glancing at some of the options I decided I was ready to talk to someone about two of the less expensive models. I could not find Zack right away and a man in gray Staples apparel (maybe a Supervisor or Manager?) started to help me. Right away, he walked me away from the options I was considering and stated they were outdated. I was not surprised when he led me to the most expensive computer on display. Luckily, he called Zack back over to help me out, which I was very glad about. Zack, a younger gentleman, could not have been more helpful, informative, and receptive. He learned about what I was looking to accomplish with this new laptop. He went over several options, explaining the differences between many and patiently answered all of my questions. We reviewed the differences in pricing of several laptops with the optional add-ons of anti-virus software, product protection plans, and premier setup. He went over available discounts, financing options, etc. I truly was most impressed with his patience and ability to listen to my needs and wants as a consumer. He did not try to bully me into a product. He asked questions like: "What computers have you looked at prior to coming in here?" and by asking that one simple question he matched me with exactly what I was looking for at a price point I felt comfortable with. Zack is a great example of a Sales Consultant. He is someone his co-workers could learn a lot from. The two other Associates I came in contact with (one prior to Zack assisting me, and the other towards the conclusion of my visit) were pushy and uninterested in creating a helpful culture curated by learning & paying attention to my consumer interests. Zack treated me with respect and cared about my overall goal in regards to this purchase. He is the reason for my 5-star review.
