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February 2024 by Amy Gao
I experienced lots of issues getting my insurance processed with virtual Minute Clinic visits. Never coming back.
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February 2022 by avit cruz
I went to this minute clinic at CVS pharmacy For my DOT physical exam With a previous appointment, When I got there the person at front desk Told me that cvs systems was down So I couldn't make the physical and I ended up losing my time and losing my appointment at DMV.
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July 2020 by Jonathan Y.
If I could give zero stars to MinuteClinic I would. I took my toddler to the MinuteClinic because he had recent onset flu-like symptoms and I didn't want to wait at a real urgent care or ED. The NP at the MinuteClinic told me my kid didn't need a flu test, but after my insistence (I am a physician myself and was sure he had the flu), the NP finally gave in. The flu test was indeed positive for the influenza B strain and it was early enough in my son's course for him to benefit from Tamiflu. They took my insurance and had me pay my copay. Everything seemed okay, right? 3 weeks later I get a bill of $170 despite my insurance, including an incorrect double charge for the rapid flu test. I figure, not a problem, I will call billing and get this straightened out. Here is where MinuteClinic needs to be investigated by the media and legislators, because it is impossible to reach a human being on their only customer service line at 1-866-389-2727. I waited 2 hours, only to be hung up. The next day, I call again, and immediately the transfer to billing goes straight to voicemail (!). I leave a message and was never called back. I try again the next week and the same thing happens. I can't for the life of me reach a human being despite asking for billing, customer service, supervisor, etc etc. Worst still is two months later, I get a third-party collections notice for this bill. It too has the same number for me to call to resolve the bill 1-866-389-2727. I still can't reach a human being to this day. I can only gather that this is done intentionally so that when patients receive a collections bill and cannot reach any human to resolve legitimate issues with the bill, we then are forced to pay the bill in full so as not to hurt our credit scores. Even trying to pay the bill took 1 hour of waiting on the phone. This is a disgrace and should be illegal.Never again will I go to or recommend any of my patients to go to MinuteClinic for the convenience. You will pay for it later in the sheer frustration of being unable to resolve a legitimate billing issue with a real human being and taken to collections anyway.
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July 2020 by Jon Y.
If I could give zero stars to MinuteClinic I would. I took my toddler to the MinuteClinic because he had recent onset flu-like symptoms and I didn't want to wait at a real urgent care or ED. The NP at the MinuteClinic told me my kid didn't need a flu test, but after my insistence (I am a physician myself and was sure he had the flu), the NP finally gave in. The flu test was indeed positive for the influenza B strain and it was early enough in my son's course for him to benefit from Tamiflu. They took my insurance and had me pay my copay. Everything seemed okay, right? 3 weeks later I get a bill of $170 despite my insurance, including an incorrect double charge for the rapid flu test. I figure, not a problem, I will call billing and get this straightened out. Here is where MinuteClinic needs to be investigated by the media and legislators, because it is impossible to reach a human being on their only customer service line at 1-866-389-2727. I waited 2 hours, only to be hung up. The next day, I call again, and immediately the transfer to billing goes straight to voicemail (!). I leave a message and was never called back. I try again the next week and the same thing happens. I can't for the life of me reach a human being despite asking for billing, customer service, supervisor, etc etc. Worst still is two months later, I get a third-party collections notice for this bill. It too has the same number for me to call to resolve the bill 1-866-389-2727. I still can't reach a human being to this day. I can only gather that this is done intentionally so that when patients receive a collections bill and cannot reach any human to resolve legitimate issues with the bill, we then are forced to pay the bill in full so as not to hurt our credit scores. Even trying to pay the bill took 1 hour of waiting on the phone. This is a disgrace and should be illegal. Never again will I go to or recommend any of my patients to go to MinuteClinic for the convenience. You will pay for it later in the sheer frustration of being unable to resolve a legitimate billing issue with a real human being and taken to collections anyway.
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June 2020 by Daniel Rosenthal
Minuteclinic needs to get actual people to help you out. You get a test at minuteclinic they have you go to a third party for your results. Having issues with that access? Deal with the third party...via email....no reply. call the number for minuteclinic...wait 2 hours to have the person tell you to email the third party....nothing they can do. Go to the testing site (Cvs Johnston) and they dont want to talk to you, minuteclinic is another company go talk to them don't let the door hit you on the way out.
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April 2019 by Gigi P
The website was showing that this location had no wait so I signed in online. I moved my lunch (at work) so that I can go get seen, drove 20 minutes, and arrived only for them to tell me that my online sign in didn't really matter, because I had to still wait an hour, even though there wasn't a soul waiting in the waiting room. Thanks for nothing.
