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February 2024 by cassidy dion
I do not recommend this place. Everyone is so disrespectful and unprofessional, starting with their workers (specifically Kelly), the manager, and the owner. I was sworn at, yelled at, and treated with disrespect after I gave them nearly $3000 out of my pocket. My car broke down on me in November (2023), my dad thought it was the battery, so we went to Canadian Tire and got a new battery to put into the car. The car still did not want to work, so we called Hi Quality and they took my car in the next day. Kelly looked at it, and called me with a quote saying it would not cost more than $500 to fix the issues, so I gave him the go ahead to work on my car. He then called me a week later and said my car was ready for pickup (December 2023), and that the final bill was a little over $2200. I paid the $2200, and didn’t question anything, I picked my car up. The same day, I drove it 2.5 hours away to my parents house for Christmas. The same issues were happening once again, the engine light was on and it was running rough. I did not drive my car at all! They did not properly fix my car. I called and they said to bring it in, I got yelled at by the owner. The car was not drivable, so I had to wait after the cold weather advisory to get it towed back to Lloydminster. The tow was 2.5 hours. Kelly called me and said that he put a new battery in because the one in my car was garbage, and advised me to take it back to Canadian Tire for warranty. I took it back to Canadian Tire the same day (January 2024), and they did a test on it and told me the battery was pretty much brand new and it was a good battery. The service and parts people from Canadian Tire told me to take the battery back to Hi Quality and ask them why they needed to put a new battery in my car to begin with. I ended up taking the battery back to Hi Quality and they ran a test and the battery was perfect! I questioned why they needed to put a battery in, and it get out of hand from there. I was sworn at, yelled at, and disrespected. They took advantage of me because I am young, a woman, and not a mechanic! Kelly called the RCMP, and I explained the situation and even the cop said it wasn’t a RCMP matter. I agreed, and I was let to go home. I was scammed $3000, I would not recommend this place. Everyone is very rude and they will ruin your car! I have video evidence of me getting mistreated, the RCMP even watched the video and told me I can write a review and never bring my car back to Hi Quality!Kelly tried to take my car battery out and he said “you can put it back in yourself”, I have witnesses who are disgusted by this shop. I would recommend looking somewhere else before coming here.The manager and owner did not do anything but yell at me as well.
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December 2023 by Val Leier
Great friendly service
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March 2023 by Alexis Ball
Very fast and good pricing
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December 2022 by Taylor
This place put a new rack and pinion in my car… After they did this my car made the worst noises ever it sounded like a tractor… I took it to dodge to get an oil change and asked them what was wrong and they were so helpful at dodge they told me I had no power steering in my vehicle at all… assuming Hi Quality didn’t fill it and I was driving around like that for 2 weeks… So disappointed and upset will not go back
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June 2022 by tara
Great customer service, always do a good job and the young guy’s looks are very hi quality
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February 2022 by Stephen Ostrowski
Thought I’d try this place out after seeing the good reviews. The work I payed for was done but in a slow manner. I needed a new flywheel which took about a week to come in but after it came in I waited another 2 weeks to get the car back. When I came to pick it up there was a big crack on the rear bumper. They didn’t want to do anything about it. I won’t be coming back to this place.Service: Transmission
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January 2022 by Tammy Beres
I went to Hi Quality on Dec 21, 2021 because someone recommended them to me. Hi Quality was very friendly, personal and took the time to look at my car right away. They put a scan on my car because I lost power, they never found anything wrong on the scan and also didn't charge me for the scan. It's a great feeling to know that someone still cares about customer service. I will be definitely going back.
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November 2021 by Lloydminster End Of The Roll Sales
Randy was great once again. Just honest guys who get things doneand stand behind their work. Always a good thing when the bill comes in less than the estimate. Doesn't always happen like that but just another testament to their integrity and honesty. Thanks for getting my kid back on the road......againService: Transmission
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November 2021 by Dean Sigmund
Called with an electrical problem right before closing on a Friday. They had me fixed and on the road in half an hour. Definitely will use them again!
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November 2020 by Carmen Rediron
Yes thank you.. for the great service, they did a Sask safety inspection and the work necessary to bring it over.. in due time and at a great price. Thank you to the men who did the work and the receptionist who I dealt with.. all very friendly and helpful.
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November 2020 by Pearl Kohlman
We were able to drop off our truck to have the timing belt replaced . The work was done efficiently and timely. The price was very reasonable.
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November 2020 by Bev Hoskins
Randy is a very knowledgeable mechanic my SUV was in and out and he replaced the rad hose.. the entire staff was amazing thank you all
