Canadian Tire is a well-stocked and clean store that offers a variety of items for purchase. Customers appreciate the quick and friendly service at the customer service counter, as well as the convenient triangle points program on each purchase. However, some customers find the store layout frustrating, as navigating the way out can feel like going through a maze. Additionally, the practice of locking up most items and requiring a worker to retrieve them can make the shopping experience last longer than preferred.
The customer service experience at Canadian Tire has been a mixed bag. While the automotive department has received praise for its great service, friendly and professional staff, and top-line mechanics, the overall customer service has been criticized by some customers. They have reported instances of rude and dismissive behavior from staff, particularly at the customer service counter. One customer even felt they were being discriminated against due to their accent.
Despite these customer service issues, Canadian Tire has made efforts to maintain a good store and has succeeded in many areas, such as cleanliness, product variety, and the automotive department. The store has also been praised for its willingness to help customers in need, such as during a road trip when the service department was able to quickly diagnose and clear an error code in a customer's car.
Great customer service by Cassandra in Moose Jaw. I mistakenly thought it was $100 spent gave you $25 Canadian Tire money. She addressed the problem to me $150 then returned the items I had and I quickly purchased more items. It seemed to me a no problem for her other stores would have bitched. Thanks again Cassandra
August 2026
Friendly manager and staff. I had questions on my receipt on product return, she explained it very patiently. It was my mistake that I read the receipt wrongly. I really appreciate the time she took to explain it to me. She is very good at what she does. Also, thanks to Josh who processed the return. Thank you.
August 2026
They didn't have any parts that I needed but otherwise pretty good
