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June 2025 by Cory Rathburn
They never answer phone . Tried 5 times before I got an answer.
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June 2025 by Moneek Randhawa
Absolutely do not recommend buying appliances here. Rona has apparently switched their delivery courier, and that's likely due to the poor communication style they have. Read on to find out more.
We ordered a washer/dryer set, which was to be delivered on May 28th. No updates on delivery. I called the store a few times before the 28th to find out delivery time, however, then the date changed to May 30th. We already had our old units moved out, so a little inconvenient, but didn't think too much of it.
RXO Courier Services from Utah called me on May 29th to set up the delivery for the 30th between 10AM and 1PM.
30th comes and nothing. Crickets. No delivery. No communication. No information. Nothing. Between calling RXO and Rona in Moose Jaw - they could provide NO information on delivery or what was going on.
Frustrated and left with no answers, I call Rona back insisting to speak with a manager. Jolene told me right away that she see's a delivery date of June 6th on her end. Why was no one else able to provide that information? I spoke several times to the sales associate, who couldn't tell me a thing!
I wasn't happy with the delayed delivery. I suggested the option of providing us a floor model washer/dryer and requesting they price match it for all the issues this had caused us. Jolene sent us a comparable set, but I didn't quite like the specs, so I chose a set that was a couple hundred more. To my surprise, she left the store and was out all weekend - convenient. So I wouldn't have an answer until Monday, June 2nd. The sales associate we dealt with told us we'd have to pay an extra $600 on top. Or we wait until Monday to talk to Jolene.
Sick of the run around and lack of communication, and definitely not wanting to pay more or wait for an answer, I went in and got a refund. The customer service associate called Jolene informing her I came in and wanted my money back. After a few minutes she told the associate to process the return and that she would call me back on Monday to discuss a plan. And that she would cancel the order on Monday.
I got my money back and left. We then headed into Regina and purchased a brand new set from an appliance outlet for less than what we paid at Rona. With above and beyond customer service. Should have just done this from day one.
Here's the kicker - a separate delivery company called me on June 3rd confirming his arrival in Moose Jaw and wanted to deliver what should have been the cancelled washer and dryer set. He told me the set has been sitting in Regina for a week!
To my complete amazement, Jolene dropped the ball. She didn't communicate with ANYONE about cancelling the order. Talk about bad business.
Feeling incredibly bad, I told the delivery driver the situation and he was as dumbfounded as I was. Baffled and confused, he did thank me for my honestly as I explained I was refunded for this set due to Rona's lack of communication. Now I wonder why Rona has 'switched' multiple delivery couriers - probably because they aren't transparent with their communication skills.
I don't recommend buying major appliances here. The unreliability and failure to provide clean concise answers is just not worth the headache.
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May 2025 by Stan Peters
Really disappointed - Rona wouldn’t price match with a local store. I’ll go to the local store.
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April 2025 by Gary Stewart
The staff are very rude, cold and incoherent, I wouldn't waste me time there again.
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April 2025 by Cheryl Thul
Stopped for a few things and pleased to say Customer Service was great from 3 separate staff members. So helpful, thank you
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April 2025 by Don Polsom
Found that customer service has declined since it has opened . Asked about an item and was told it wasn't in stock . When I went to order online they said there was one available in the location I had just been at and was told no stock . Worker did not even bother to go look in the warehouse he just said no stock and left
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April 2025 by Peter Paul De Guzman
I ordered wall light last February 10 , estimated delivery March 14 but until now i dont have the item. Almost 2 months waiting.I dont recommend Rona to buy online and special order.not sure when they will deliver to you.
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February 2025 by Holly Henderson
Ordered wall panel , and it's taking 2 weeks for a transfer from Regina to travel 44 miles. Won't be doing this again, will drive there ourselves. The story is because of the storm that was last Wednesday- update. Wednesday Feb 12 Still no panel ,called the store twice and was basically told too bad, would drive to Regina but unfortunately had to prepay. Funny how Rona wants your money, but refuses to bring the order in. It's been a week now since the storm, the highway is dry .
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November 2024 by dave hariniuk
They have everything I need when I start a new project. The online Catalog is helpful too when planning.
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November 2024 by Kevin
They do not accept returns for items purchased at other Ronas. They will strike out your receipt first which then causes the original Rona to not accept your return either. Go to Home Depot. Or anywhere else.
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October 2024 by Charlotte Hanslien
We bought a washer and dryer on Oct 16th they said it would be delivered on the 29 of October. After phoning a lot of people . We found out it was back ordered and would not be delivered until November 26 . I have my doubts about that . Is this the way to run a business?
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October 2024 by OLUWAKEMI ADEMILUYI
Amazing
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August 2024 by B R
I went in and was greeted by a lot of helpful people. I bought some blinds and everyone involved was so helpful. I’m not a local but what a nice experience
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July 2024 by Jonathon Lowe
Had a great experience. They helped me find the batteries and fantastic service.
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July 2024 by J B
Horrible service. Will not be back. Older man in the wood department laughed at me and mumbled I'm stupid under his breath as he made a mistake cutting wood for me. Why is it my mistake? This employee should he fired for laughing at customers wanting some wood cut. I'll go to home hardware next time
