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November 2025 by Shay Ziegler
*** I’d give 0 stars if I could***
We had purchased a home and the previous owners had paid for a new bay window to be installed. I called to make arrangements and got told I’ll receive a call back for an appointment time, I waited 2 days and got no call back and finally called myself and was finally given an appointment time, which I might add was one of my only days off that week. The install day comes and I get a phone call 30 minutes prior to arrival and got told the installers didn’t finish the job on Friday so they won’t be coming today. We got a new appointment date and re arranged our lives again. During the appointment we got told they had to rebuild the wall, which was fine but they won’t be finishing the wall and I have to mud and tape it, okay easy enough. They finished up and said to call them back once we are done finishing the wall to put the trim back on, I asked them to just leave the trim and I’ll put it up myself and they refused too. While finishing the wall I had to work around blood that was left on the bare drywall, gross. I finished the wall and called to have the trim put on and got told they will have to call me back to make an appointment, no one called back so I went to the shop location and spoke to Darren the manager who said he was training someone new and does not know when he can get us in. I explained that we have been patient with them through there mistakes and I just need my trim put on so I’m not living in a half put together living room. He said he can’t make me an appointment today, I asked to just have the trim dropped off and I’ll do it myself. He stated he can’t get this done today cause it is in another storage area and it’ll have to wait to Monday (it was Friday.) I told him I cannot wait until Monday and I have been waiting non stop for them. Darren assured me the trim would get dropped off, it did eventually get dropped off. I went to go re install the trim and noticed something was off, the previous trim was mitred at the corner to have a snug clean fit, none of this trim had mitred corners, nor was it cut to the lengths of the casing. I checked the trim and realized it was new trim, okay whatever I can mitre and cut it. I went to go measure it and realized they sent trim that was 1/2 inch to narrow compared to the trim on the other wall.
Completely frustrated and disappointed with the service and lack of concern for customer service. We had more windows to be installed and we’re going to give them our business but we will go elsewhere where after this ordeal.
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October 2025 by Noah Thomas
Amazing customer service I recommend seeing them for windshields and window replacements.👍
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September 2025 by Dakota Hudson
Amazing customer service , very easy to work with!! Will be using their services again.
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April 2024 by Jan Elle
Called Bens Auto Glass on Thursday morning, windsheild had gotten smashed while in pa Wednesday night. They were able to order and installed a new windshield Friday afternoon. So thankful and happy of the fast service. Will definitely be recommending Bens to everyone for window replacements. I cant thank you enough for the fast service and awesome customer service.
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March 2024 by Joshua Surgenor
Very helpful in finding an affordable replacement glass for my vehicle
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March 2024 by sherry naytowhow
Awesome customer service ?
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March 2024 by serge belair
Great service and knowledge
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December 2023 by Kuya Wil Hao
The receptionist is very informative and friendly. As a customer I don't feel worried and they make things easier.
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December 2023 by Dee Staxx
Always great service!
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November 2023 by Hardeep Bains
Was there for an issue that I had on my windshield that I got installed from them. Nobody even looked at the issue when I told them and I was told oh it’s not the windshield it has to be something else. Sorry for the bad review but I wanted to make sure that my windshield is secure and there is no risk of any leaks or anything. Do better next time.
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November 2023 by Louis Janice Poulin
Fast efficient and always delivers on time
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October 2023 by Veerpal Kaur
Customer service was great????
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October 2023 by Erin Hawkins
Amazing service. Had my windshield replaced they did the paper work they handled everything basically was such a easy process and quick efficient they were so friendly and easy to deal with. I will totally use them again for future window needs home and vehicle.
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September 2023 by Mathew Currie
Good service, good pricing.
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August 2023 by mandeep singh
I went there to change windshield of my personal car and my commercial vehicle. I went there to change windshield of my personal car and my commercial vehicle. They help me very professionally and also handled all the paperwork with insurance company. Best of the best service. Highly recommended to all your vehicles glass, repair and install new one. Good news is in the same shop. They also do house windows at a very reasonable rate with the professionals working on your house. I’m glad that I went to their shop. Bens auto glass even open the shop when they’re closed. Just to let me pick my vehicle after hours. Last but not least, people work at the front desk are awesome. They are very friendly And always ready to accommodate you professionally.
