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November 2024 by Lance Noble
Stay away. They take your money. Tell you it will be delivered in a few weeks. The dates passed, no call nothing. You call and they say 30 more days. Repeat this over and over. They steal your money and lie. They should be out of business.
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November 2024 by Paul Grimard
Good service in the store and with their delivery service. I will go back.
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October 2024 by Austin Bear
Very good service and friendly staff
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October 2024 by Ken Lumbab
Great experience so far from getting assistance at the store for the type of washer I needed (no pressure sale), to being advised of payment method options, and finally to delivery and installation of the washer. The delivery notifications were on point, and the delivery guys were in and out so quickly, it was all so seamless.
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October 2024 by Mike
DELIVERY OF DAMAGED PRODUCT AND MANAGER SAID THERE IS NOTHING HE CAN DO.
Got a king size mattress delivered later then advised by the sales person. Delivery person setup the mattress after they dragged the mattress across the floor in the house and struck a smoke alarm (luckily no damage to the smoke alarm). They leaned the dirty mattress against the wall and it rubbed dirt into the white wall and after wiping it we can see the damage to the wall so they must have moved it around so we will have to repaint a wall now. They pulled off the damaged plastic and put the mattress on the bed smashing it down on the bed frame. The bed was lumpy and bumpy and the delivery guy admitted it could have happened during transport and said he would send photos in so that customer care can see the damages. Manager, Greg at the store was absolutely no help and said to call customer care. Sat on hold and got through to somebody with customer care and they said we had to submit a claim online and submit photos. Submitted claim online as told to do so and then got ane email from customer care that our claim was denied. Went in to talk to manager and manager was no help and said to leave the store, nothing he can do. Just take our $4000 damaged king size Stern's and foster mattress and nothing they can do...
UPDATE: October 7, 2024 and I still have not got a resolution to this even though I notified the store immediately. I also saw Dufresne's reply to this comment and I emailed
[email protected] as requested and did not get a reply. I wanted to add that part just to show how terrible the customer service is at Dufresne.
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October 2024 by Judy MacKenzie
Awesome service from purchase to delivery and setup!!
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October 2024 by F H
The guys who delivered my couch came in and set it up very fast. Very polite and would definitely deal with defresne again and also refer people here. Awesome staff and service.
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September 2024 by Mira de Vos
Decent products and in-store experience. I likely won't use them again though due to unsatisfactory delivery experience. Delivery was delayed 5.5 weeks from when they said it would be in with no communication initiated by them. We were promised estimates and then no follow-up when that wasn't met. They then said it would be another extra month before they could get it out for delivery (even though it was ready and sitting in the warehouse), which I said was unacceptable, and they then scheduled a delivery the following weekend, but just did not show up. No apology or any communication from them. It did get delivered smoothly the next time delivery was rescheduled.
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September 2024 by Kadachuk
Delivery guys had awesome customer service and were careful when moving appliances
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September 2024 by Christina Stergios
Hands down 5 stars!
This was my first time in this store. I heard they were expensive before but decided to check it out because a friend recommended them to me. I was pleasantly surprised, they were actually probably the most affordable I have seen!
The entire experience was great From their friendly no pressure approach all the way to delivery. Everyone I encountered was very friendly, knowledgeable, and helpful!
The delivery team was superb! I recommend everyone get the White Glove Delivery option! It is totally worth every penny! The guys were fast, careful, and super friendly!
Great experience!!
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September 2024 by Liz Settee
Great customer service, friendly and not pushy with sales. Awesome choices for furniture and if it’s not in the store they can show you other options on their website. Delivery is always great and the movers are extremely careful. This is my new furniture store!!
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September 2024 by Christopher Ernest
Wow amazing costumer service ? very friendly even came into our home set up our new table they had the chairs built and ready to be brought inside, outstanding job way better then leons furniture here in Prince Albert. My new go to for furniture in Prince Albert now
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September 2024 by Maddy Bear
Brendan is an excellent sales rep. You can tell he actually wants to be there and help you find the best deals, he is very knowledgeable of the products. I feel like dufresne as a whole has gotten better with products and pricing since coming to PA.
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September 2024 by Jack Brodsky
Very good experience at the store and even better with the delivery and installation. Regular messaging indicating arrival time that was most helpul and was totally accurate. Couldn't be happier.
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August 2024 by Shirley Gies
The guys were very courteous and helpful
