Princess Auto

Hours: Princess Auto is a Canadian-owned company with over 3,400 team members and 51 stores across the country. It serves tradespeople, farmers, inventors, and industrial workers by offering a wide selection of tools and equipment. The company prides itself on providing great value and a strong customer service experience, backed by its Royal Service Promise: “No sale is final until you’re satisfied,” which means they are happy to repair, replace, or refund products if needed. Customers often praise the staff for their helpfulness and professionalism. For example, employees like Robbie, Russ, and Cohen are frequently mentioned for going above and beyond, helping customers find the right products, locating items on the shelves or online, and even installing batteries into vehicles. Customers appreciate how staff take the time to assist with heavy or hard-to-carry items, making shopping easier and more convenient. Many reviews highlight the consistent high level of service over the years, with staff showing kindness, knowledge, and efficiency. While some comments express frustration about store policies, the overall feedback emphasizes that Princess Auto is a trusted place for tools and equipment, with staff committed to ensuring customer satisfaction.

1. Prince Albert, Saskatchewan