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January 2026 by Pepper Cake
I had a $100 gift card, and an employee named ANKIT scratched it so hard that the PIN number was DAMAGED and removed, making the gift card unusable. When employee FEECHI handled the issue, he was told to contact Best Buy, but nothing was resolved. At this point, it feels like my money has been robbed. This situation reasonably appears to be either a SCAM or a FORM OF THEFT, as no one is taking responsibility or offering a solution. ANKIT, who caused the damage, did not even apologize!!! This is completely unacceptable.
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January 2026 by Ara J
THIS PLACE SCAMMED ME !
I have signed up for rogers boxing day deal and I asked the sales person 5 times if I will be charged with activation fees or not because I cannot afford a surprise bill . a week later I get a 138$ bill from Rogers which includes 85$ activation fee (which I was told it is waved ) now I'm stuck with 138$ bill that I cannot afford all because of their employee's neglegant! AVOID THIS BESTBUY AT ALL COSTS , THEY WILL SCAM YOU !
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January 2026 by Lucas Kennedy
Went in for computer parts to upgrade my computer. With the way the employees watched and followed me you’d think I was going to start stealing. They even came up beside me watching, when I noticed and looked their way, they acted like they were there to check on some boxes, I went to go look inside those boxes with them. The boxes had nothing in them… wasn’t for about 15 mins that someone came up to ask me if I needed anything after scanning your QR codes for said 15 mins, asked if there were any CPU’s as I didn’t see any. I was then told they don’t have any on display. I replied “Ok well would you be able to check for this one?” sorry sir it’ll take a while as we have a warehouse and we don’t put them on display. And proceeded to stand and stare again. I just wanted computer parts for upgrades. Not this whole clown show. definitely not shopping here anymore.
P.S Anyone shopping for computer parts check out memory express. They’ve got a great selection and reasonable to great prices. (My friend told me about the site after ranting to him about this)
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December 2025 by Gunjan Vaswani
I recently purchased an iPhone 17 and Boss headphones from the Bestbuy store located in East of Regina. I am satisfied with the customer service despite the fact that I undertook the purchase on Black Friday.
The store was busy but there were several customer assistants to help us. Store was clean and products were displayed well. Payment was quick and smooth. The store also offered me a Gift card worth $250 along with a great deal on my iPhone. Though Costco had a similar deal but had a wait time of 2 hours just to communicate with a sales representative. I was informed to visit later if I wanted them to put a free screen guard on my phone as their staff was busy in sales on Black Friday. I visited a week later and the staff replaced my screen guard also for free as it has minor scratches.
We have previously purchased a Sony TV about 3 years ago from this store and it works great till date.
Both my experiences were good at BestBuy Regina and. I will recommend everyone to visit here :)
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December 2025 by chad leslie
Horrible experience buying a tv for the first time with these guys. Came in from out of town to take advantage of their Boxing Day sale. Get back home with what I thought was a brand new tv to find out it’s been opened and repackaged (with no love! It’s been banged up) and with no legs! Come back so another 2 hours wasted driving and gas to find out they won’t do anything but give my money back. 1000% this wouldn’t have happened at visions, lesson learned and won’t be returning.
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December 2025 by Jakob
Robocaller is useless
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December 2025 by Joel Karlonas
Impossible to call and speak to someone to check if they have an item.
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December 2025 by Dave Kuzivakwamwari Murahwi
courtesy thrown out the door the moment you decline their over priced add ons,
they offer a discount then decline to give the discount when you refuse to take up their warranty
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December 2025 by Mithat Sezgin
Juliette was very kind and helpful! Well done for picking the right people.
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December 2025 by Navpreet Singh
I had an honour today to deal with ‘Nikita’ at Best Buy. She exactly knew what she was doing, was highly professional and she got me exactly what I wanted at an unbelievable price. Truly exceptional service — thank you, Nikita!
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December 2025 by Amitav Ghosh
I was in the mobile section, there were 4 people on the customer service and I waited in the queue for almost 25 minutes , all of them were busy in gossiping. This is very disappointing!
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November 2025 by Jaspreet Singh Bhullar
Very bad experience at customer care . It took very long and guy name is feechi and he didn’t know anything and he is standing at customer service bench. . Never ever want service with that guy
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November 2025 by Darlene Doricic
The staff are wonderful but their online service is abysmal. Four attempts to do an online purchase for a pick up order that kept cancelling. No one could figure out why. Spent 4 hours at the store and three separate people couldn't figure it out. How could a tech retailer suck so bad at online shopping. So horribly frustrating. In the end was told it cannot be purchased online. So why was it available on the online store?!?!
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November 2025 by Andre
Bought a Samsung phone here today and we specifically asked the salesperson to switch our SIM card and he straight up said “ it’s in the box “.
Terrible customer service
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November 2025 by Kairey Shalovelo
Visited this location and seen the samasung tags were on a row for $24.99 with multiple on there. Once getting to the till they scanned in at $59.99. After showing the employee they were miss priced and also multiple other ones they only offer $10 off.... very disappointing will definitely find other places to spend my money!!!
