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November 2023 by Danielle
The worst experience I’ve had shopping. “Kayla H” short dyed red head girl and a pregnant employee working. I knew she was pregnant because she had her whole belly out behind the counter with a crop top on. Nov 17 open shift. Fought with me about a simple return bag accommodation. I questioned them cause it felt like a simple request that didn’t make any sense. She said “we can’t put your stuff here cause what if an employee spills something on your shirt then it’s your fault” I thought why would an employee have a drink out on the floor? I ended up saying okay its no big deal. Started shopping around & the two just stood at the till talking while I had my hands full of clothes I wanted to try on and my winter jacket. They walked by me probably a couple times but never acknowledged me. I walked into the fitting room & shortly after Kayla came up to the room & said “you have to tell me how much you have in your room” very aggressively like it was my responsibility to find her on the floor. I replied back well you should have started a room for me & told her the number. & she goes “okay” and walks away. Doesn’t come back to check if I needed different sizes so I just decided to return all of the items rather than exchanging them. I told her how last night the workers were so sweet and helpful she responds “good for you” passive aggressively. I told her idk why you have attitude with me just because I asked ya’ll to hold the return bag at the till. (Seems like a petty thing to become hostile over.) she goes “I’m not giving attitude it’s our policy” I replied okay it’s the tone and delivery that I think you should work on. She goes “I’ll get right on that” again, passive aggressively. As I leave she goes “and you have a nice day” in a condescending manner. I went over to dynamite & told the manager there who said they are “dealing with her” & gave me like a look of embarrassment & a *not again eye roll*As if she’s done something like that before… horrible experience & would have happily exchanged if I was welcomed, helped & didn’t have to carry all of my stuff around. I treat others with the exact energy they come at me with. I hope Kayla understands it’s a business & the way she treated me & sounds like many others is not okay. Problematic for business.
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July 2023 by GURNEET KAUR
Horrible experience. If i have a option for 0 star I'll definitely gave that one. They talk so nicely when u go to purchase something, but if u go to return anything the employees behave so rude. It happens with me twice now. Never going back to that place.?
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July 2023 by Google user
Horrible experience. If i have a option for 0 star I'll definitely gave that one. They talk so nicely when u go to purchase something, but if u go to return anything the employees behave so rude. It happens with me twice now. Never going back to that place.?
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May 2023 by brianna gammond
extremely disappointed. i bought a shirt yesterday and didn’t try it on in store, so as soon as i got home i tried it on and the fit was horrible so i figured i would return it and it would be okay. i went to return it a day later i had the receipt and bag, but of course i cut the tag off to try it on, but as soon as i tried to return it they said they couldn’t because the tag is off even though i have the receipt. the told me to find other item and we could exchange. so i ended paying more on a shirt i didn’t even want. i’ve worked in retail for over 3 years so i know you can manually enter the item number in in order to process an exchange without a tag. Shaylene however did not know this so she hadto call her upper which then was informed about that on the phone but continued to tell me i needed to purchase another shirt. i’m not the person to cause a scene so i bought the shirt just to get out of the store. if you’re working in the service industry you have to learn how to please the customer which she did not know how to do. do not recommend.
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February 2023 by Sarah schick
It’s like roulette going into this place. Never know what kind of service you’re going to get. Will you get mean girled or will they be really nice, you’ll never know! It’s so hard shopping here when the employees just give off bad vibes, never mind trying to return something they got some rank attitude when you do that. The most un inviting place in the mall
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November 2022 by Janeah Lim
was accused of stealing a hair clip claw that was mine. one of the employees came up to me with a green shirt while i was waiting for my friend to leave the change room, and she says “did you want to try this on? i think it would match with the green hair clip claw you stole” i was confused because i didn’t take anything and she says “are you sure?” so i tell her i’m sure and then she walks away and that’s when i realize that i have MY hair clip claw and i pull it out and i say “did you mean this one? this is mine” and she apologizes after she rudely accuses me of something i did not do.
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November 2022 by May
I love garage and the other girls who actually loves doing their job but had an extremely unpleasant encounter with a girl working named cyarra who is extremely unprofessional and unpleasant. I was with a friend who was returning something. Told her she cant because it has a “stain” but it wasnt a stain. She made an unnecessary comment that she should just take it home, remove the stain, and sell it. Its not so much the comment but more on her angry tone that made it bad. In the end my friend was able to return it in a different day to a different worker who was much more pleasant about it. I think there are more professional ways to tell a customer that they are not able to return an item without being inhospitable about it. I wont be coming back soon if shes working there.
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December 2021 by Sam Champion
Seriously, too many crop tops!
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December 2020 by irene
Fast service, great selection even for younger kids the clothes are very high quality. The only disadvantage is the price, but when you buy high quality clothing, you expect a high quality price.
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December 2020 by nina
Really great store, things are a little expensive but its for good quality clothing. The people who work there are very nice and are a great help when deciding what to buy. Thanks!
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December 2020 by Lindsay C
Every time I go in the girls are always extremely nice and personable! ??
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December 2020 by Larry Gall
Like my garage, but with fewer cars and more teenagers.
