“My criticism, if I’m being fair, is that I submitted a customer service web form and never heard back. I eventually had to carve out time to visit the branch in person.
That said, once I got there, the experience reminded me why I’ve stayed with credit unions for so long. The line moved quickly, the representative was warm and genuinely helpful, there was already a note on my file about one of my preferences (which worked out quite nicely -- thank you), and to top it off, a woman offered me a cookie.
I’ve always liked credit unions and have continued to support them with my banking business. There’s still a real small-town, prairie kind of feel to these institutions. Sometimes that may mean a process or two is a little less streamlined. Other times, it means people remember your preferences… and hand you baked goods.
PS: If you’re looking for continuous improvement feedback, I’d love to see statements made easier to scan and track spending, and I think the mobile app would be stronger if the home screen defaulted to available funds.”
Investing
Investing
“My criticism, if I’m being fair, is that I submitted a customer service web form and never heard back. I eventually had to carve out time to visit the branch in person.
That said, once I got there, the experience reminded me why I’ve stayed with credit unions for so long. The line moved quickly, the representative was warm and genuinely helpful, there was already a note on my file about one of my preferences (which worked out quite nicely -- thank you), and to top it off, a woman offered me a cookie.
I’ve always liked credit unions and have continued to support them with my banking business. There’s still a real small-town, prairie kind of feel to these institutions. Sometimes that may mean a process or two is a little less streamlined. Other times, it means people remember your preferences… and hand you baked goods.
PS: If you’re looking for continuous improvement feedback, I’d love to see statements made easier to scan and track spending, and I think the mobile app would be stronger if the home screen defaulted to available funds.”