-
April 2023 by Amandeep Singh
Nice deals for clothing
-
November 2022 by Macey McDonald
If I could I would give this store a 0 star rating. I went to return a jacket that came to me ripped. I didn’t notice the rips until after I tried on the jacket. After I tried it on for a second time (with a bigger hoodie underneath) I took the tags off and that’s when I noticed the rips. I emailed customer support and told them what happened. They told me I can take it back for a refund. When I went in there today, the manager didn’t even acknowledge me and she was yelling at an employee who was sorting out pants. After 10 minutes of me standing at the till the manager finally noticed me. She told me that she cannot help me because the system and computer is down and to come back another day. I told her that I’m going to stay and wait because this is the only day I have free to return the jacket. After a few minutes of looking around the system was up and running. The manager told me she can help me now. When I took my jacket and put it on the counter, she was so rude and belittled me the whole time. Calling me a liar and that I made the tips myself to get my money back and that she’s not going to refund me the money. After five minutes of her calling me a liar and belittling me, she finally gave me my money back. As I was walking out of the store I stopped to look at something real quick. Another employee came out from the back and the manager was talking about me to this employee while I was still in the store. I have ordered so many items and pieces of clothing from reitmans but after that experience, I am never spending money there again
-
November 2022 by Nadia Anisa
I went yesterday in grassland branch, One lady tried to greet me another lady might she was manager because lady who tried to help me listen her, literally she made her stop talking to me and made her to help other customer, I felt so bad I try my best to keep my self control, I picked up few tops which I like it but I did not buy anything because the customer service they provided not acceptable. No more business from me.
-
November 2022 by X X
I had a really bad experience in June with this store. My friend went there, and there were 2 girls working. It was 6:45 and they closed at 7. She asked for a different size in a tank top. The associate came out from the back of the store and said I can't help you because my manager won't let me. The manager then escorted her out and pointed at the closing time and would not allow her to make the purchase. I went in the following day and the other manager spoke to me. I explained what happened. I have a video of the details.I went in to this store close to closing time, and I was asking for a size in a shirt to try on, the lady rolled her eyes at me, said "don't you know we are closing soon" and refused to allow me to try anything on. This lady was extremely unprofessional and rude. There was another girl working and she was very helpful, kind, and quiet. This lady should NOT be working retail. Her demeanor and tone is extremely rude.I will never shop here again!
-
October 2022 by Shawna Scott
**reposting my review because it disappeared from 2 months ago** I have tried twice to shop here lately, but both times Reitmans was closed about 20 minutes early. Today for example, I went to their front door at 6:42 PM knowing they close at 7, but I knew exactly which skirt I wanted so my shopping would be extremly brief. To my surprise, the door was already locked though the lights were on and the sign said open until 7:00. A woman near the cash register stared at me and wouldn't greet me at the door. I tried calling at 6:45 and no one answered. Seriously?! I guess they don't want customers.
-
September 2022 by Davin Jackson
This store obviously needs some corporate intervention. They have absolutely no concept of customer service and should be ashamed, my wife refuses to go after her last experience. Just go read the rest of the reviews of you need more proof.
-
September 2022 by Ayesha Patel
I visited this store today for return my cloth because size is not perfect but there 2 ladies working there she denied to get return she mentioned this is final sale. I told her when I buy this shrug I confirmed first that they allow me to give return 2 weeks ago but today they told we have not longer that employee with us and we don’t know why she told you but we can not this. Even she suggested me donate or sell someone. I asked her I will not buy anything from here in future and those ladies replied me it’s up to you. Like disgusting customer service they are not deserve even 1 star. If anyone buy from here should write employee name and term of return so they can’t refuse.
-
June 2022 by Gwenda Strachan
Awesome shopping experience with knowledgeable staff.
-
January 2022 by Michelle Hunter
My 85 year old mother recieved a Christmas gift from Edmonton. Regina has had 3 weeks of minus 30 degrees weather, and finally my mom was able to venture out. She tried to return, exchange or get a credit for the gift, but was declined all options. Do not ever shop here!
-
January 2022 by john menzies
Unfortunately the items I went shopping for were not available in my size in store.Very helpful sales staff offered to order for me.
-
January 2022 by Rick Riffel
Excellent service great deals. My wife's favorite store . Excellent team staffingEclellent,
-
January 2022 by Lynn shortt
Friendly staff
-
December 2021 by Dee Buffalo
The staff was very friendly and informative. They let me know about discounts I was missing out on. Very helpful and attentive.
-
December 2021 by K H
I had a really bad experience in June with this store. My friend went there, and there were 2 girls working. It was 6:45 and they closed at 7. She asked for a different size in a tank top. The associate came out from the back of the store and said I can't help you because my manager won't let me. The manager then escorted her out and pointed at the closing time and would not allow her to make the purchase. I went in the following day and the other manager spoke to me. I explained what happened. I have a video of the details.I went in to this store close to closing time, and I was asking for a size in a shirt to try on, the lady rolled her eyes at me, said "don't you know we are closing soon" and refused to allow me to try anything on. This lady was extremely unprofessional and rude. There was another girl working and she was very helpful, kind, and quiet. This lady should NOT be working retail. Her demeanor and tone is extremely rude.I will never shop here again!
-
December 2021 by Eileen
I've always loved Reitmans until I went to this one today. Will only do my shopping online from now on. First of all, to offer help and explain sales when someone walks in is great. I let the girl know I wanted to just look around and then the older lady pretty much followed my mother and I around the store. 6 times in 15 minutes she came over to us. Leave us alone to shop lady. It is actually so annoying when you cannot look around in peace without someone following you and repeatedly asking questions. How many times do you have to be told I want to just look around. I do not need a dressing room. Then at the till, 3 girls were working the store. There was a line up and only the older lady was working till. The lady in front of me paid for all her stuff and then the lady proceeded to go get the same top in every colour to show her. Hello lady, we are all waiting to pay. Finally some other girl opens a till because we asked and it literally took her 4 minutes to take the hanger of one shirt. I had 7 shirts and a pair of jeans so you can imagine how long it took her to ring it all through. Brutal. Will not be back again.
